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Service Desk Jobs in Georgia (NOW HIRING)

SoftNice INC

Service Desk Agent

Atlanta, GA · On-site

$16.25 - $21/hr

Service Desk Agent Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN Type: Contract with Hexaware F2F interview is Mandate. Receive, Triage, Resolve, and Assign and track all incoming contacts ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$112K/yr

Act as the primary point of contact between end users and the IT service desk, ensuring seamless communication and issue resolution. * Provide guidance and training to users on IT policies ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

$90K/yr

Act as the primary point of contact between end users and the IT service desk, ensuring seamless communication and issue resolution. * Provide guidance and training to users on IT policies ...

DMI

Mid-Level Service Desk Liaisons (SDLs)

Atlanta, GA · On-site

Learn more at www.dminc.com DMI, LLC is seeking a Mid Service Desk Liaisons (SDLs) to join us. Duties and Responsibilities: * Act as the primary point of contact between end users and the IT service ...

Unisys Corporation

Sr Service Desk Agent

Augusta, GA · On-site

Understand the various media sources that interface with the Service Desk * Champion, implement or support change * Identify process efficiencies within the Service Centre and to take corrective ...

Switch

Service Desk Technician I

Cartersville, GA · On-site

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

Switch

Service Desk Technician I

Cartersville, GA

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

Ubertal Inc

IT Service Desk Technician

Atlanta, GA · On-site

Position Title: IT Service Desk Technician Location: Atlanta, GA Engagement Type: Contract Work Mode: Hybrid Duration: ~10 Months (08/24/2026 - 06/30/2027) Interview Type: Webcam or In-Person Role ...

Tidal Wave Auto Spa

Service Desk Agent

Thomaston, GA · On-site

$18 - $20/hr

We are looking for a dedicated, customer-oriented Point of Sale (POS) Service Desk Support Agent to join our team. The ideal candidate will provide exceptional support to Tidal Wave's clients ...

Switch, Inc.

Service Desk Technician I

Atlanta, GA

$19.25 - $26/hr

The Role: IT Service Desk Technician I The IT Help Desk Technician I provides first-level technical support to Switch team members. This role focuses on resolving common hardware, software, and ...

RedHelm

Service Desk Analyst l

Atlanta, GA

$19.75 - $27/hr

About the Role We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across ...

DMI

Mid-Level Service Desk Manager

Atlanta, GA

$90K - $112K/yr

Provide guidance to Service Desk Liaisons (SDLs) and other team members to ensure seamless collaboration with campus leads and the Field Site Support (FSS) team. * Maintain comprehensive ...

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All JobsService Desk JobsService Desk Jobs in Georgia

Service Desk information

See Georgia salary details

$7

$17

$32

How much do service desk jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for service desk in Georgia is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $20.10 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Georgia?

The most popular types of Service Desk jobs in Georgia are:

What are popular job titles related to Service Desk jobs in Georgia?

For Service Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Georgia look for?

The top searched job categories for Service Desk jobs in Georgia are:

What cities in Georgia are hiring for Service Desk jobs?

Cities in Georgia with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,601 per year, or $17.1 per hour.

Service Desk Agent

SoftNice INC

Atlanta, GA • On-site

$16.25 - $21/hr

Contractor

Re-posted 28 days ago

Job description

Job Description

Role: Service Desk Agent
Location: Sandy Spring, GA (Atlanta) and Chanhassen, MN
Type: Contract with Hexaware
F2F interview is Mandate.
Job description:
Receive, Triage, Resolve, and Assign and track all incoming contacts (call, mail, chat, and web) to closure.
Diagnoses and troubleshoots end user desktop application issues and provides appropriate solution.
Provides timely resolution of problems or escalation on behalf of the customer and ensures their satisfaction.
Provides case status updates to management and end-users per service level guidelines.
Support and maintain effective relationships with users.
Develops, documents, and implements standard operating procedures and customer service guidelines relating to remote IT support.
Provide support for PCs, laptops, printers, cell phones, IP Phones and tablets etc.
Support end users in their use of applications such as Microsoft Office, ERP, CRM, VPN, terminal and MDM (mobile device management).
Performs account management and maintenance for various applications and systems (e.g., creates or modifies user accounts and permissions, and performs password resets).
Communicates with customers at all levels of technical and non-technical skills sets.
Follow all standard operating procedures (SOP) through the effective use of Knowledge management.

Additional Information

All your information will be kept confidential according to EEO guidelines.

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