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Service Desk Associate Jobs in Georgia (NOW HIRING)

The Edh

Service Desk Specialist

Atlanta, GA · On-site

Associates Degree or equivalent experience * 3 to 5 years of prior Service Desk experience * In-depth technical knowledge and experience in installing, configuring, documenting, operating and ...

The EDH

Service Desk Specialist

Atlanta, GA

Associates Degree or equivalent experience 3 to 5 years of prior Service Desk experience In-depth technical knowledge and experience in installing, configuring, documenting, operating and maintaining ...

Crunch Fitness

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

Front Desk Associate- West Cobb Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Planet Fitness

Front Desk Associate

Savannah, GA · On-site

$10.75 - $13.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Perry, GA · On-site

$12.75 - $16.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Crunch Fitness

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

Front Desk Associate- East Cobb Club HERE WE GROW AGAIN! Are you ready to leave average behind and ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Crunch Fitness - CR Holdings

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

 Front Desk Associate- West Cobb Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Planet Fitness

Front Desk Associate

Savannah, GA

$13 - $16.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Jesup, GA

$12.50 - $16/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Augusta, GA

$12.25 - $15.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Crunch Fitness - CR Holdings

Front Desk Associate

Marietta, GA · On-site

$12.75 - $16.25/hr

 Front Desk Associate- East Cobb Club ​ HERE WE GROW AGAIN! Are you ready to leave average ... Sales or customer service experience * Bilingual Spanish/English (a plus) * Professional, reliable ...

Planet Fitness

Front Desk Associate

Vidalia, GA

$10.75 - $14/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Rincon, GA · On-site

$12.75 - $16.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Columbus, GA · On-site

$11 - $14.25/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Columbus, GA · On-site

$12.25 - $15.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

Planet Fitness

Front Desk Associate

Albany, GA · On-site

$13 - $16.75/hr

As a Front Desk Associate, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests while ensuring an exceptional ...

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Service Desk Associate information

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$17

$32

How much do service desk associate jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for service desk associate in Georgia is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $20.10 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Georgia? The most popular types of Service Desk jobs in Georgia are:
What are popular job titles related to Service Desk Associate jobs in Georgia? For Service Desk Associate jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Georgia look for? The top searched job categories for Service Desk Associate jobs in Georgia are:
What cities in Georgia are hiring for Service Desk Associate jobs? Cities in Georgia with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 71% Full Time, 26% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $35,601 per year, or $17.1 per hour.
IT Service Desk Associate

IT Service Desk Associate

Kennesaw State University

Kennesaw, GA • On-site

Full-time

Posted 17 days ago

Kennesaw State University rating

6.7

Company rating: 6.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

483rd of 612 rated colleges and universities

Job description

Job Summary:
Kennesaw State University is one of the 50 largest public institutions in the country, committed to academic excellence and strong community partnerships. The IT Service Desk Associate role involves providing technical support to users through various channels, diagnosing issues, and ensuring timely resolution while also mentoring less experienced team members.
Responsibilities:
• Responds professionally to all customer inquiries in a timely manner using all relevant modes - telephone, email, ITSM ticket system, chat, video, or in-person
• Attempts to resolve user issues on first contact using ITSM knowledge base, remote assistance tools, online resources, team collaboration and comprehensive troubleshooting
• Thoroughly documents troubleshooting steps, collects required information, and properly categorizes all customer inquiries in the ITSM ticket system following established procedures
• Navigates and resolves a broad range of undocumented/complex issues using experience and research to find solutions
• Performs advanced troubleshooting, documents all work performed and collects appropriate data to resolve technical issues prior to resolution or escalation
• Addresses user problems utilizing experience and research to find potential solutions
• Routinely addresses advanced technical issues and escalates as appropriate
• Communicates with customers in a timely manner and verifies that issues are satisfactorily resolved
• Systematically interprets user problems and identifies solutions and possible side effects
• Creates and maintains support documentation in the ITSM knowledge base
• Assists customers at the Walk-Up Support Window with IT equipment checkout or with questions about campus hardware or software
• Assists with providing timely campus communications regarding the operational status of systems and services
• Mentors, trains, and handles escalations from other service desk and/or student staff
• May direct student employees or step in for managers as needed
• Ensures that solutions follow UITS and KSU policies and best practices
Qualifications:
Required:
• High school diploma or equivalent
• Two (2) years of technical support experience, customer service experience or a combination of the two.
• Proficient ability to install, configure, troubleshoot, and support common desktop applications
• Comfortable providing remote support using all available means, such as telephone, chat, video, in-person, and remote-assistance tools
• Able to handle multiple tasks or projects at one time meeting assigned deadlines
• Able to coach and mentor other staff and/or students
• Excellent interpersonal, initiative, teamwork, problem solving, independent judgment, organization, communication (verbal and written), time management, project management and presentation skills
• Self-motivated, team player, efficient and dynamic problem solver in a fast-paced high-volume environment
• Excellent customer service skills with ability to de-escalate customer issues
• Intermediate level of proficiency with computer applications and programs associated with the position such as Windows, Mac, mobile operating systems, Microsoft Office, and Adobe Creative Cloud
• Strong attention to detail and follow up skills
• Strong courteous and professional phone and e-mail etiquette
Preferred:
• An undergraduate or advanced degree from an accredited institution of higher education in a related field
Company:
Kennesaw State University is a public, coeducational, comprehensive university located in Kennesaw, Georgia Founded in 1963, the company is headquartered in Kennesaw, USA, with a team of 1001-5000 employees. The company is currently Late Stage.

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