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Police Front Desk Jobs in Georgia (NOW HIRING)

City of Conyers

Administrative Officer

Conyers, GA · On-site

$26.40 - $30.13/hr

Serve as the primary point of contact at the police department front desk for walk-in citizens seeking assistance or wishing to file police reports. * Receive, document, and process non-emergency ...

City of Conyers, GA

Administrative Officer

Conyers, GA · On-site

$26.40 - $30.13/hr

Serve as the primary point of contact at the police department front desk for walk-in citizens seeking assistance or wishing to file police reports. * Receive, document, and process non-emergency ...

Marksman Security LLC

Security Officer

Norcross, GA

$17.50/hr

MARKSMAN SECURITY LLC Is Hiring Immediately Full Time Front Desk / Guardhouse / Patrol $17.50 Per ... police, fire departments, and/or local emergency response teams * Make periodic patrols to check ...

Marksman Security LLC

Security Officer

Norcross, GA · On-site

$17.50/hr

MARKSMAN SECURITY LLC Is Hiring Immediately Full Time Front Desk / Guardhouse / Patrol $17.50 Per ... police, fire departments, and/or local emergency response teams * Make periodic patrols to check ...

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Police Front Desk information

What is a police front desk?

Police Front Desk staff are the first point of contact at a police station for members of the public. They handle a range of duties, including receiving reports of incidents or crimes, answering queries, providing information about police services, and directing people to the appropriate departments or officers. They may also process paperwork, manage lost and found property, and assist with administrative tasks. Their role is crucial in ensuring efficient communication between the public and police officers and in maintaining a welcoming and organized front office.

What are the key skills and qualifications needed to thrive as a police front desk officer?

To thrive as a Police Front Desk Officer, you need a solid understanding of law enforcement procedures, strong customer service skills, and often a high school diploma or equivalent. Familiarity with incident reporting software, radio communication systems, and basic office tools like Microsoft Office is typically expected. Excellent interpersonal skills, patience, and the ability to remain calm under pressure are essential soft skills for this role. These skills ensure efficient handling of public inquiries, accurate record-keeping, and effective support to both the community and police operations.

What are some typical challenges faced by police front desk staff when assisting the public, and how are they addressed?

Police Front Desk staff often encounter a wide range of inquiries and situations, from routine requests for information to emotionally charged incidents. Common challenges include managing distressed or upset individuals, prioritizing urgent matters, and ensuring accurate documentation of reports. These challenges are typically addressed through clear communication, de-escalation techniques, and strong organizational skills. Additionally, front desk staff receive training in customer service, conflict resolution, and confidentiality to help them effectively support both the public and law enforcement personnel.

What is the difference between Police Front Desk vs Police Dispatcher?

AspectPolice Front DeskPolice Dispatcher
Primary RoleGreeting visitors, handling administrative tasks, and providing information at police stationsReceiving emergency calls, dispatching officers, and coordinating responses
Work EnvironmentPolice stations, administrative officesDispatch centers, emergency communication rooms
Required CredentialsHigh school diploma, basic communication skillsHigh school diploma, communication and multitasking skills

While both roles support police operations, the Police Front Desk focuses on administrative and visitor services within police stations, whereas the Police Dispatcher handles emergency calls and dispatches officers. Both positions require strong communication skills and are essential for effective law enforcement operations.

What are popular job titles related to Police Front Desk jobs in Georgia?

For Police Front Desk jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Police Front Desk jobs in Georgia look for?

The top searched job categories for Police Front Desk jobs in Georgia are:

Police Front Desk jobs near you
Infographic showing various Police Front Desk job openings in Georgia as of August 2026, with employment types broken down into 76% Full Time, 22% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

POLICE SERVICE REPRESENTATIVE (PSR)

CITY OF BROOKHAVEN GA

Atlanta, GA • On-site

$21.97 - $27.71/hr

Full-time

Re-posted 23 days ago

Job description

JOB SUMMARY
This position performs responsible clerical functions under the direct supervision of the support services division Sergeant. The position is responsible for retrieving police reports; processing citations; verifying, retrieving, entering and changing information stored on GCIC; dispersing information to police personnel and citizens; and entering and retrieving information on the in-house computer system.
ESSENTIAL JOB FUNCTIONS:
  • Processes citations, checks computer records, and files records generated by the department.
  • Teletypes police messages to and from other agencies.
  • Performs duties at the front desk including operating the telephone switchboard, assisting citizens, and bonding people out of jail.
  • Assists general public in obtaining reports and information and collects money for various services.
  • Answers phones and takes messages for officers.
  • Verifies all information stored on GCIC by monitoring validation reports from GCIC, completes form letters on each entry, and writes supplemental report to upgrade information; verifies GCIC/NCIC entries.
  • Runs suspended and revoked licenses taken by officers through GCIC for status, completes forms and makes copies of reports and licenses, mails original to state and files copies.
  • Conducts criminal history checks as needed to process case files and other requests
  • Monitors internal security system.
  • Deliver and process mail correspondence
  • Escort uncleared personnel and vendors within the Public Safety Building.
  • Performs other related duties as required or assigned.

MINIMUM REQUIREMENTS TO PERFORM WORK:
  • High School graduate or GED;
  • Minimum of two (2) years of experience in an office clerical position preferably in a police environment;
  • Or equivalent education, and/or experience.

Knowledge, Skills and Abilities:
  • Knowledge of state laws, practices and procedures relating to municipal police departments.
  • Knowledge of modern office practices, equipment, methods and procedures.
  • Ability to type 35 wpm with skill and accuracy.
  • Ability to pass the Georgia Crime Information Center certification test.
  • Ability to operate a switchboard, police radio, and office equipment.
  • Ability to understand and carry out complex verbal and written instructions.
  • Ability to deal tactfully and courteously with employees and the general public.
  • Ability to communicate clearly and effectively, verbally and in writing.
  • Ability to develop and maintain effective working relationships with officials, employees, state and federal authorities, civic leaders and the public.
  • Ability to manage stressful situations.
  • Skill in managing competing priorities on multiple projects.

PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is frequently required to sit; talk and hear; use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
  • The employee is occasionally required to walk.
  • The employee must occasionally lift and/or move up to 25 pounds.
  • Specific vision abilities required by this job include close vision and the ability to adjust focus.
  • While performing the duties of this job, the employee sits in an office or computer room.

WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The employee regularly works in a normal office environment.
  • The employee may perform some duties outdoors while conducting official business which will require limited local travel.
  • Employee may be required to attend some evening and weekend meetings and may be required to assist in special events.

The City has the right to revise this position description at any time, and does not represent in any way a contract of employment.

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