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Entry Level Service Desk Jobs in Georgia (NOW HIRING)

DIGIOFFICE

Service Desk Analyst

Duluth, GA · On-site

$21/hr

Wellness resources DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to ... CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

DIGIOFFICE

Weekend Service Desk Analyst

Atlanta, GA · On-site

$21/hr

Training & development DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to ... CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.

Williams Investment Co.

Front Desk Supervisor

Adel, GA

$14.25 - $18.50/hr

This is a full-time, entry-level management position that is perfect for someone who has hotel ... Lead by example in providing outstanding guest service * Supervise front desk operations during ...

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Entry Level Service Desk information

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$7

$17

$32

How much do entry level service desk jobs pay per hour?

As of Jul 31, 2026, the average hourly pay for entry level service desk in Georgia is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $20.10 per hour, depending on experience, location, and employer.

What are entry level service desk jobs?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

What jobs pay $700 a day?

Entry Level Service Desk roles typically do not pay $700 a day; they usually offer hourly wages that amount to lower daily earnings. High-paying jobs that can reach $700 a day often require specialized skills, certifications, or experience, such as IT consulting, project management, or freelance technical support, which are generally beyond entry-level positions.

What is the easiest desk job to get?

Entry-level service desk positions are generally considered among the easiest desk jobs to obtain, as they often require basic technical knowledge, good communication skills, and sometimes a relevant certification like CompTIA A+. These roles typically involve troubleshooting, customer support, and using ticketing systems, making them accessible for candidates with minimal experience.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

What are some common challenges faced by Entry Level Service Desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What are the key skills and qualifications needed to thrive as an Entry Level Service Desk professional, and why are they important?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

What jobs pay 4000 a week without a degree?

Entry-level service desk roles typically do not pay $4,000 a week; however, higher-paying IT support or specialized technical positions with certifications like CompTIA or Cisco may reach that level. Most jobs paying this amount without a degree require significant experience, technical skills, or certifications, often in fields like IT, sales, or skilled trades.

How to get into a desk job with no experience?

Entry level service desk positions often require basic computer skills, good communication, and a willingness to learn. Gaining relevant certifications like CompTIA A+ or ITIL can improve your chances, and gaining experience through internships or volunteering can also help you qualify for these roles.
What are the most commonly searched types of Service Desk jobs in Georgia? The most popular types of Service Desk jobs in Georgia are:
What cities in Georgia are hiring for Entry Level Service Desk jobs? Cities in Georgia with the most Entry Level Service Desk job openings:
Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Georgia as of July 2026, with employment types broken down into 79% Full Time, 19% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $35,601 per year, or $17.1 per hour.

Service Desk Analyst

DIGIOFFICE

Duluth, GA • On-site

$21/hr

Full-time

Re-posted 25 days ago

Job description

Benefits:
  • Flexible schedule
  • Opportunity for advancement
  • Training & development
  • Wellness resources

DigiOffice is seeking a reliable, customer-focused Service Desk Analyst to support end users during weekend service desk operations. This role serves as the first point of contact for IT support requests and is responsible for troubleshooting technical issues, resolving user incidents, documenting tickets, and ensuring a positive support experience.
The ideal candidate is a tech-savvy problem solver who can work independently, communicate clearly, and remain professional under pressure. This is a great opportunity for someone who enjoys weekend work, values flexibility, and is interested in expanding into additional weekday hours when available.
NOTE: This is a 100% on-site role in Johns Creek, GA. Remote or hybrid candidates will not be considered.
Key Responsibilities:
  •  Serve as the first point of contact for end-user technical support requests during weekend shifts. 
  •  Respond to, troubleshoot, and resolve service desk tickets related to hardware, software, network, login, access, and general IT issues. 
  •  Provide support to users by phone, email, ticketing system, remote tools, or in person, depending on client needs. 
  •  Accurately document all issues, troubleshooting steps, resolutions, and follow-up actions in the service desk system. 
  •  Escalate complex or unresolved issues to the appropriate technical team or supervisor. 
  •  Track open tickets and follow up with users to ensure issues are fully resolved. 
  •  Maintain a high level of professionalism, patience, and customer service when supporting end users. 
  •  Follow established IT support procedures, security practices, and client service standards. 
  •  Assist with basic account support, password resets, equipment troubleshooting, and application access issues. 
  •  Support a smooth and consistent user experience during weekend coverage hours. 
Required Qualifications:
  •  Prior experience in a service desk, help desk, desktop support, or IT support role preferred. 
  •  Basic understanding of computer hardware, software, operating systems, network connectivity, and common business applications. 
  •  Strong troubleshooting and problem-solving skills. 
  •  Excellent verbal and written communication skills. 
  •  Strong customer service mindset and ability to work with users at all technical levels. 
  •  Ability to work independently during weekend shifts with limited supervision. 
  •  Strong attention to detail when documenting tickets and resolutions. 
  •  Ability to remain calm, professional, and organized while handling multiple support requests. 
  •  Flexibility to work additional weekday hours if a full 40-hour workweek is desired and available. 
Preferred Qualifications:
  •  Experience using a ticketing system or service desk platform. 
  •  Experience supporting Microsoft Windows, Microsoft 365, Outlook, Teams, printers, VPN, password resets, and basic network connectivity issues. 
  •  Experience working in a client-site, corporate, logistics, or enterprise support environment. 
  •  Basic knowledge of ITIL processes or service desk best practices. 
  •  CompTIA A+, Network+, Microsoft, or other entry-level IT certifications are a plus but not required.
Why Join DigiOffice?
At DigiOffice, you’ll be part of a team focused on building smarter, stronger, and more secure operations for modern organizations. Our work goes beyond traditional IT support—we help clients modernize infrastructure, improve reliability, strengthen security, and scale with confidence. Team members have the opportunity to contribute to meaningful projects, work in dynamic operational environments, and make a measurable impact. If you value innovation, accountability, and practical problem-solving, DigiOffice offers a place where your work can directly drive transformation.