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Entry Level Service Desk Jobs in Georgia (NOW HIRING)

RedHelm

Service Desk Analyst l

Atlanta, GA

$19.75 - $27/hr

Industry-recognized entry-level IT certifications (e.g., CompTIA A+) * Experience working in a ticket-based support or service desk environment * Transferable experience from customer-facing ...

Williams Investment Co.

Front Desk Supervisor

Adel, GA · On-site

$14.25 - $18.50/hr

This is a full-time, entry-level management position that is perfect for someone who has hotel ... Lead by example in providing outstanding guest service * Supervise front desk operations during ...

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Entry Level Service Desk information

See Georgia salary details

$7

$17

$32

How much do entry level service desk jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for entry level service desk in Georgia is $17.12, according to ZipRecruiter salary data. Most workers in this role earn between $12.40 and $20.10 per hour, depending on experience, location, and employer.

What is an entry level service desk?

Entry level service desk jobs are positions where individuals provide basic technical support and assistance to users, typically within an organization. These roles often include answering help desk tickets, troubleshooting hardware and software issues, and escalating more complex problems to higher-level IT staff. They are ideal for those beginning their careers in IT, as they offer hands-on experience with common technical issues and customer service. Entry level service desk professionals are also responsible for maintaining records of user requests and solutions, contributing to a smooth workflow in IT support.

What are the key skills and qualifications needed to thrive as an entry level service desk professional?

To thrive as an Entry Level Service Desk professional, you need foundational IT knowledge, problem-solving abilities, and typically a high school diploma or associate degree in a related field. Familiarity with ticketing systems (like ServiceNow or Jira), remote desktop tools, and basic troubleshooting techniques is essential. Strong communication, patience, and customer service orientation help you effectively resolve user issues and collaborate with team members. These skills ensure efficient support, minimize downtime, and enhance user satisfaction across the organization.

What are some common challenges faced by entry level service desk professionals, and how can they be managed effectively?

Entry Level Service Desk professionals often encounter challenges such as handling a high volume of support tickets, managing diverse technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's helpful to develop strong organizational skills, prioritize tasks based on urgency, and continually enhance your technical knowledge through training and hands-on experience. Building good rapport with team members and leveraging internal knowledge bases can also make troubleshooting and escalation processes more efficient.

What is the difference between Entry Level Service Desk vs Help Desk Technician?

AspectEntry Level Service DeskHelp Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Often similar, may include vendor-specific certs
Work EnvironmentHelp desk or IT support teams, fast-pacedSupport centers, corporate IT departments
ResponsibilitiesInitial troubleshooting, ticket logging, user supportIssue resolution, remote support, hardware/software troubleshooting
Common UsageEntry-level role for IT supportSimilar entry-level support position

Both roles involve providing technical support and troubleshooting for users, often requiring similar certifications and working in support centers or IT departments. The main difference is in terminology; 'Help Desk Technician' is often used interchangeably with 'Entry Level Service Desk,' with slight variations depending on the organization.

Can you get an entry level service desk job with no experience?

Entry level service desk positions often do not require prior experience, but candidates typically need strong communication skills, basic computer knowledge, and sometimes relevant certifications like CompTIA A+. Employers may provide on-the-job training to develop technical skills and familiarity with ticketing systems and remote support tools.

What are the most commonly searched types of Service Desk jobs in Georgia?

The most popular types of Service Desk jobs in Georgia are:

What cities in Georgia are hiring for Entry Level Service Desk jobs?

Cities in Georgia with the most Entry Level Service Desk job openings:

Entry Level Service Desk jobs near you
Infographic showing various Entry Level Service Desk job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $35,601 per year, or $17.1 per hour.

Service Desk Analyst l

RedHelm

Atlanta, GA

$19.75 - $27/hr

Full-time

Re-posted 26 days ago

Job description

RedHelm is redefining what it means to be a technology partner. We deliver industry-leading offensive and defensive cybersecurity alongside full-stack IT services that are integrated by design — protecting, powering, and accelerating our clients' success.

Our teams operate at the intersection of security and technology, combining deep technical expertise with a holistic, client-centered approach. By aligning security strategy, infrastructure, and operational excellence, we help organizations stay resilient in an increasingly complex threat landscape.

At RedHelm, we are building an environment where innovation, accountability, and collaboration drive meaningful outcomes, both for our clients and for the professionals who support them.

About the Role
We are seeking a Service Desk Analyst I to serve as a primary point of contact for client technical support, delivering consistent, professional, and customer-focused assistance across multiple channels. This role is responsible for incident resolution and service requests within a variety of client environments, and plays a critical part in maintaining service quality, customer satisfaction, and operational efficiency. The ideal candidate brings a customer-first mindset, strong attention to detail, and a genuine willingness to grow their technical skills over time.

Role & Responsibilities:

  • Serve as a primary point of contact for client technical issues via phone, email, chat, and ticketing system
  • Troubleshoot and resolve common end-user issues related to desktops, laptops, mobile devices, printers, and approved software
  • Perform basic user account administration, including password resets, group membership changes, and license assignments in on-premises and cloud environments
  • Support installation, configuration, and basic troubleshooting of client applications, VPN clients, and virtual desktop solutions
  • Accurately document troubleshooting steps, resolutions, and client communications within the ticketing and documentation systems
  • Identify, document, and escalate issues that exceed defined scope following established procedures
  • Execute documented scripts, workflows, and standard operating procedures
  • Provide end users with guidance aligned to security best practices and internal documentation
  • Collaborate with peers and other technical teams to ensure timely resolution and smooth handoffs when escalation is required

Soft Skill Requirements

  • Strong customer service orientation with the ability to remain professional under pressure
  • Clear verbal and written communication skills, including the ability to explain technical concepts to non-technical users
  • Attention to detail in documentation and ticket notes
  • Ability to follow defined processes while managing multiple tasks in a fast-paced environment
  • Willingness to learn, accept feedback, and develop technical skills over time

Technical Skill Requirements

  • Experience providing end-user technical support in a professional environment
  • Basic troubleshooting of Windows and macOS operating systems
  • Familiarity with user account management in Active Directory and cloud identity platforms
  • Basic understanding of TCP/IP networking and wired/wireless connectivity
  • Ability to support common business applications, VPN clients, and virtual desktop environments
  • Awareness of security fundamentals such as MFA, password hygiene, endpoint protection, and email security

Preferred Qualifications

  • Industry-recognized entry-level IT certifications (e.g., CompTIA A+)
  • Experience working in a ticket-based support or service desk environment
  • Transferable experience from customer-facing technical, retail IT, help desk, or internal IT roles will be considered

Additional Information

  • Participation in an on-call or after-hours support rotation may be required
  • Valid driver's license and reliable transportation may be required
  • Periodic local travel to client locations may be required based on business needs
  • Must be able to successfully pass state and federal background checks
  • High school diploma or equivalent required

Information Security Commitment

This role operates within a managed services environment and will have access to client systems, data, and infrastructure. All team members are expected to handle client and company information responsibly, follow established security and data privacy procedures, and support our commitment to maintaining the confidentiality, integrity, and availability of the systems we manage. Candidates should be comfortable working within a security-conscious culture where following documented processes and protecting client data are core expectations of the job.

Please Note, RedHelm is currently unable to support visa sponsorship for those living in the United States and working under an H1B visa.

Equal Opportunity Employer

RedHelm provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, RedHelm will provide reasonable accommodations for qualified individuals with disabilities.

Why Join Us

This is an exciting time to join RedHelm as we continue to grow and innovate as a full-stack technology partner. Our integrated approach to offensive security, defensive operations, and IT services creates opportunities to work on complex challenges that directly impact the organizations we serve. As we expand our capabilities and footprint, our team members play a meaningful role in shaping what comes next.

We are equally committed to investing in our people. We believe in a culture where we care about individuals not just for their professional ambitions, but for their personal goals as well. We recognize that work is part of a larger purpose in each person's life, and that philosophy drives how we support growth, flexibility, and long-term development across our organization.

We offer a comprehensive and competitive benefits package designed to support both career progression and personal wellbeing, including medical, dental, and vision coverage, a 401(k) program, paid time off, floating holidays, and paid holidays. More importantly, we provide an environment where you can build meaningful expertise, contribute to forward-thinking solutions, and grow alongside a company that is actively shaping its future.