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Service Desk Jobs in Augusta, GA (NOW HIRING)

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Join Our Team! We're searching for a motivated and detail-oriented Service Desk Dispatcher to join our growing managed service provider (MSP) team at Premier Networx! This critical role serves as the ...

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Join Our Team! We're searching for a motivated and detail-oriented Service Desk Dispatcher to join our growing managed service provider (MSP) team at Premier Networx! This critical role serves as the ...

Robert Half

Help Desk/Desktop Support Analyst

Augusta, GA · On-site

$19 - $22/hr

We are looking for a reliable Help Desk/Desktop Support Analyst to provide front-line technical ... Communicate with employees in a courteous and service-oriented manner to ensure a positive support ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

Guest Service Supervisor - PM Shift Sheraton Augusta Hotel - Augusta, GA The Sheraton Augusta Hotel ... This position is responsible for supervising front desk operations, supporting the Guest Service ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

Guest Service Supervisor - PM Shift Sheraton Augusta Hotel - Augusta, GA The Sheraton Augusta Hotel ... This position is responsible for supervising front desk operations, supporting the Guest Service ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$16 - $20.75/hr

Guest Service Supervisor - PM Shift The Sheraton Augusta Hotel is seeking a motivated and service ... This position is responsible for supervising front desk operations, supporting the Guest Service ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

Guest Service Supervisor - PM Shift Sheraton Augusta Hotel - Augusta, GA The Sheraton Augusta Hotel ... This position is responsible for supervising front desk operations, supporting the Guest Service ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA

$16 - $20.75/hr

Guest Service Supervisor - PM Shift Sheraton Augusta Hotel - Augusta, GA The Sheraton Augusta Hotel ... This position is responsible for supervising front desk operations, supporting the Guest Service ...

Alex Lee

Guest Service Manager

Harlem, GA

Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is completed. * Ensure bank deposits are completed daily according to policy. * Monitor and analyze audits ...

KJ's Market

Guest Service Manager

Harlem, GA · On-site

Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is completed. * Ensure bank deposits are completed daily according to policy. * Monitor and analyze audits ...

Alex Lee

Guest Service Manager

Edgefield, SC

Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is completed. * Ensure bank deposits are completed daily according to policy. * Monitor and analyze audits ...

KJ's Market

Guest Service Manager

Edgefield, SC

Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is completed. * Ensure bank deposits are completed daily according to policy. * Monitor and analyze audits ...

Alex Lee

Guest Service Manager

Aiken, SC

Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is completed. * Ensure bank deposits are completed daily according to policy. * Monitor and analyze audits ...

KJ's Market

Guest Service Manager

Harlem, GA · On-site

Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is completed. * Ensure bank deposits are completed daily according to policy. * Monitor and analyze audits ...

KJ's Market

Guest Service Manager

Edgefield, SC · On-site

Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is completed. * Ensure bank deposits are completed daily according to policy. * Monitor and analyze audits ...

KJ's Market

Guest Service Manager

Aiken, SC · On-site

Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is completed. * Ensure bank deposits are completed daily according to policy. * Monitor and analyze audits ...

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Service Desk information

See Augusta, GA salary details

$8

$19

$35

How much do service desk jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for service desk in Augusta, GA is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $13.80 and $22.36 per hour, depending on experience, location, and employer.

What is a service desk?

Service Desk jobs involve providing technical support and assistance to users within an organization or to customers using a company's products or services. These professionals are the first point of contact for troubleshooting hardware, software, network, and other IT-related issues. They log incidents, resolve problems, escalate more complex issues to higher-level support, and ensure users can continue their work with minimal interruption. Service Desk roles require strong communication, problem-solving skills, and knowledge of IT systems and tools.

What are the key skills and qualifications needed to thrive as a service desk professional, and why are they important?

To thrive as a Service Desk professional, you need strong troubleshooting abilities, IT knowledge (often supported by a relevant degree or certifications like CompTIA A+), and excellent customer service skills. Familiarity with ticketing systems such as ServiceNow or Jira, remote desktop tools, and basic networking concepts is typically required. Outstanding communication, patience, and problem-solving skills make someone stand out in this role. These competencies are vital for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What are some common challenges service desk professionals face and how can they effectively manage them?

Service Desk professionals often encounter challenges such as managing high ticket volumes, handling difficult or frustrated users, and balancing multiple priorities. To effectively manage these, it’s important to develop strong communication and problem-solving skills, utilize ticketing systems efficiently, and practice time management. Many organizations provide training and encourage collaboration with other IT teams, which helps Service Desk staff resolve issues more quickly and maintain a positive support experience. Staying composed under pressure and seeking assistance when needed are also key strategies for success in this role.

What is the difference between Service Desk vs Help Desk?

AspectService DeskHelp Desk
Primary FocusBroader IT support, incident management, and service requestsInitial troubleshooting and issue resolution
ScopeIncludes service management, change management, and user supportPrimarily reactive support for end-user problems
CertificationsITIL, CompTIA A+ often preferredITIL, CompTIA A+ often preferred
Work EnvironmentIT departments, service centers, enterprise environmentsHelp desks, customer support centers, IT support teams

While both Service Desk and Help Desk roles involve supporting users with IT issues, the Service Desk has a broader scope, managing overall IT services and processes, whereas the Help Desk focuses mainly on troubleshooting and resolving end-user problems. Understanding these differences helps in choosing the right career path or job role.

What are the most commonly searched types of Service Desk jobs in Augusta, GA?

The most popular types of Service Desk jobs in Augusta, GA are:

What are popular job titles related to Service Desk jobs in Augusta, GA?

For Service Desk jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk jobs in Augusta, GA look for?

The top searched job categories for Service Desk jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Service Desk jobs?

Cities near Augusta, GA with the most Service Desk job openings:

Service Desk jobs near you
Infographic showing various Service Desk job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 88% Physical, 1% Hybrid, and 11% Remote job distribution, with an average salary of $39,633 per year, or $19.1 per hour.

Service Desk Dispatcher

Augusta, GA • On-site

Premier Networx, Inc.
See more jobs at Premier Networx, Inc.external

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Join Our Team!
We're searching for a motivated and detail-oriented Service Desk Dispatcher to join our growing managed service provider (MSP) team at Premier Networx! This critical role serves as the central hub for coordinating and scheduling our technical team to respond to client service requests. You'll be the first point of contact for incoming tickets, ensuring fast, efficient, and high-quality service delivery to our clients across the greater Augusta area.
Our Culture
At Premier Networx, we believe in continuous learning, accountability, and a team-first mindset. Our people are passionate about technology, and even more passionate about helping others. We value curiosity, clear communication, and a genuine desire to serve.
  • Strive for excellence in everything we do

  • Make a positive impact with every interaction

  • Are committed to continuous learning and growth

  • Foster a fun, energetic, and collaborative environment

  • Value and support each team member

  • Believe that together, we can achieve great things

Our Core Values
  • Proactive Ownership - Take initiative, assume responsibility, and drive results

  • Client Experience First - Put client satisfaction and success at the center

  • Unrelenting Dedication - Deliver excellence even through challenges

  • Promises Kept - Do what we say and honor our commitments

  • Embraces Change - Stay adaptable and embrace innovation and growth

What We Offer
  • A growth-focused, learning-first environment with paid certifications

  • Tailored career development based on your goals and interests

  • Generous PTO, holidays, and comp time

  • Medical, dental, and vision insurance (including life and disability)

  • IRA retirement plan with company match

Your Role as a Service Desk Dispatcher
As the Service Desk Dispatcher, you will play a vital role in ensuring the efficiency and responsiveness of our technical team. You will manage all incoming service tickets, prioritize and schedule work, and coordinate internal resources to meet our SLAs. Your communication skills, attention to detail, and ability to adapt quickly will be key to providing excellent client service and maintaining operational flow within the service desk.
Duties and Responsibilities
  • Serve as the first point of contact for client service requests and incidents

  • Triage incoming tickets and dispatch tickets submitted via phone, email, or the service portal in line with company policies, processes, and procedures

  • Schedule and dispatch service desk and field technicians based on skillset, priority, and availability

  • Monitor and adjust technician schedules to ensure maximum resource utilization and SLA compliance

  • Maintain accurate ticket notes and escalate issues or scheduling conflicts as needed

  • Keep clients informed throughout the lifecycle of their service request, including status updates and changes

  • Prioritize service tickets according to urgency and impact

  • Coordinate with the Service Desk Manager to report resource utilization and ticket completion rates

  • Assist in identifying bottlenecks or inefficiencies in the dispatch process

  • Improve team productivity by optimizing technician assignments and reducing idle time

  • Work with technicians to support and champion policies, processes, and procedures to ensure effective and efficient ticket handling.

Experience and Qualifications
  • 1 year of work directly in dispatch, coordination, or 2 years of administrative support role preferred (MSP or IT services experience is a plus)

  • Strong multitasking skills with the ability to adapt quickly in a fast-paced environment

  • Excellent interpersonal and communication skills, including phone and email etiquette as well as teamwork

  • Basic knowledge of computer systems, IT terminology, and technical environments

  • Familiarity with ticketing systems (ConnectWise or similar tools preferred)

  • Strong organizational skills and the ability to prioritize work effectively

  • Ability to work both independently and collaboratively with a team

  • Commitment to delivering excellent client service and consistent follow-through

Other Requirements
  • Regular, reliable on-site attendance in our Augusta office (this is not a remote position)

  • Ability to pass a background check

  • Typing proficiency for fast and accurate ticket entry

Why Work With Us?
  • Be a central part of the engine that keeps the service desk running smoothly

  • Grow your skills in a fast-paced IT services environment

  • Gain exposure to technical operations and career growth opportunities within a growing MSP

  • Work in a supportive and team-driven culture that values excellence and client satisfaction

If you're highly organized, love keeping things running like clockwork, and enjoy working in a tech-forward environment, apply today and become an integral part of the Premier Networx family!

Apply