ZipRecruiter

Log In

1

Service Desk Manager Jobs in Augusta, GA (NOW HIRING)

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA · On-site

$17.50 - $23.25/hr

Join Our Team! We're searching for a motivated and detail-oriented Service Desk Dispatcher to join our growing managed service provider (MSP) team at Premier Networx! This critical role serves as the ...

Premier Networx, Inc.

Service Desk Dispatcher

Augusta, GA

$17.50 - $23.25/hr

Join Our Team! We're searching for a motivated and detail-oriented Service Desk Dispatcher to join our growing managed service provider (MSP) team at Premier Networx! This critical role serves as the ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

... management with daily Front Office operations and other duties as assigned. Qualifications * Previous hotel Front Desk or Guest Services experience preferred. * Previous supervisory or leadership ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

... management with daily Front Office operations and other duties as assigned. Qualifications * Previous hotel Front Desk or Guest Services experience preferred. * Previous supervisory or leadership ...

Robert Half

Help Desk/Desktop Support Analyst

Augusta, GA · On-site

$19 - $22/hr

Experience documenting and managing incidents through a service desk ticketing system * Strong ... verbal and written communication skills with a customer-focused approach * CompTIA A+ certification ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$16 - $20.75/hr

... management with daily Front Office operations and other duties as assigned. Qualifications: * Previous hotel Front Desk or Guest Services experience preferred. * Previous supervisory or leadership ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA · On-site

$13.25 - $17/hr

... management with daily Front Office operations and other duties as assigned. Qualifications * Previous hotel Front Desk or Guest Services experience preferred. * Previous supervisory or leadership ...

Sheraton Augusta Hotel

Front Desk PM Supervisor

Augusta, GA

$16 - $20.75/hr

... management with daily Front Office operations and other duties as assigned. Qualifications * Previous hotel Front Desk or Guest Services experience preferred. * Previous supervisory or leadership ...

Benchmark

Front Desk Supervisor

Aiken, SC · On-site

$16/hr

... management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services ... We are looking for a highly motivated individual to join our Front Desk team as Front Desk ...

ChenMed

Front Desk Supervisor

Belvedere, SC

$28.83/hr

... services are provided, and ensuring quality standards are met. Trains, guides and supports Care ... Performs other duties as assigned and modified at manager's discretion. KNOWLEDGE, SKILLS AND ...

Benchmark

Front Desk Supervisor

Aiken, SC · On-site

$14.50 - $18.75/hr

... management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services ... We are looking for a highly motivated individual to join our Front Desk team as Front Desk ...

Benchmark

Front Desk Supervisor

Aiken, SC · On-site

$20/hr

You will have an important role in the delivery of outstanding service and memorable experiences ... Communicate all pertinent information to manager on duty * Follow set procedures on posting ...

Alex Lee

Guest Service Manager

Harlem, GA

Manage training activities (OJT, online, etc.) and assess the support needed to drive ... Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is ...

KJ's Market

Guest Service Manager

Harlem, GA

Manage training activities (OJT, online, etc.) and assess the support needed to drive ... Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is ...

KJ's Market

Guest Service Manager

Harlem, GA · On-site

Manage training activities (OJT, online, etc.) and assess the support needed to drive ... Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is ...

KJ's Market

Guest Service Manager

Edgefield, SC · On-site

Manage training activities (OJT, online, etc.) and assess the support needed to drive ... Perform guest service desk functions as needed. * Ensure that an accurate daily cash count is ...

next page

Showing results 1-20

All JobsService Desk JobsService Desk Manager JobsService Desk Manager Jobs in Augusta, GA

Service Desk Manager information

See Augusta, GA salary details

$34.3K

$88.8K

$147.6K

How much do service desk manager jobs pay per year?

As of Aug 31, 2026, the average yearly pay for service desk manager in Augusta, GA is $88,848.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,700.00 and $105,800.00 per year, depending on experience, location, and employer.

What is a service desk manager?

A Service Desk Manager is a professional responsible for overseeing the daily operations of an organization’s IT service desk. They lead a team that provides technical support to users, ensuring that incidents and service requests are resolved efficiently. The Service Desk Manager also implements processes and best practices to improve customer satisfaction, manages staff performance, and coordinates with other IT departments to resolve complex issues. Their ultimate goal is to ensure smooth IT service delivery and support across the organization.

What are the key skills and qualifications needed to thrive as a service desk manager?

To thrive as a Service Desk Manager, you need strong IT knowledge, experience in service management, and often a relevant degree or ITIL certification. Familiarity with ticketing systems such as ServiceNow or Jira, as well as reporting and analytics tools, is typically required. Excellent leadership, problem-solving, and communication skills set standout managers apart, enabling them to lead teams effectively and resolve conflicts. These competencies ensure efficient service delivery, high customer satisfaction, and continuous improvement in IT support environments.

What are the most common challenges faced by a service desk manager, and how can they be effectively addressed?

Service Desk Managers often encounter challenges such as balancing high ticket volumes, ensuring timely resolution of issues, and managing team performance under pressure. Effective strategies include implementing clear processes for ticket prioritization, regularly training staff on both technical and customer service skills, and utilizing performance metrics to identify areas for improvement. Additionally, fostering open communication and collaboration within the team helps address issues promptly and maintain a positive work environment.

What is the difference between Service Desk Manager vs Help Desk Supervisor?

AspectService Desk ManagerHelp Desk Supervisor
ResponsibilitiesOversees entire service desk operations, manages teams, develops policies, and ensures service quality.Supervises help desk staff, handles escalations, and ensures ticket resolution efficiency.
Required CredentialsTypically requires ITIL certification, relevant IT experience, and leadership skills.Often requires help desk experience, customer service skills, and basic IT certifications.
Work EnvironmentLeads a team in a corporate IT setting, focusing on strategic improvements.Manages daily help desk activities, often in a support center environment.

The main difference is that a Service Desk Manager has broader strategic and managerial responsibilities, overseeing the entire service desk operation, while a Help Desk Supervisor focuses on daily team supervision and ticket resolution. Both roles require IT knowledge and customer service skills, but the Service Desk Manager typically holds a higher level of responsibility and leadership.

How much do service desk managers make in the US?

Service Desk Managers in the US typically earn an average salary of around $70,000 to $100,000 per year, depending on experience, location, and company size. They often require strong technical skills, certifications like ITIL, and experience managing support teams in a help desk or IT service environment.

What are the most commonly searched types of Service Desk jobs in Augusta, GA?

The most popular types of Service Desk jobs in Augusta, GA are:

What are popular job titles related to Service Desk Manager jobs in Augusta, GA?

For Service Desk Manager jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Service Desk Manager jobs in Augusta, GA look for?

The top searched job categories for Service Desk Manager jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Service Desk Manager jobs?

Cities near Augusta, GA with the most Service Desk Manager job openings:

Service Desk Manager jobs near you
Infographic showing various Service Desk Manager job openings in Augusta, GA as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 18% Part Time, and 5% Contract. Highlights an 91% Physical, 1% Hybrid, and 8% Remote job distribution, with an average salary of $88,848 per year, or $42.7 per hour.

Service Desk Dispatcher

Augusta, GA • On-site

Premier Networx, Inc.
See more jobs at Premier Networx, Inc.external

$17.50 - $23.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Join Our Team!
We're searching for a motivated and detail-oriented Service Desk Dispatcher to join our growing managed service provider (MSP) team at Premier Networx! This critical role serves as the central hub for coordinating and scheduling our technical team to respond to client service requests. You'll be the first point of contact for incoming tickets, ensuring fast, efficient, and high-quality service delivery to our clients across the greater Augusta area.
Our Culture
At Premier Networx, we believe in continuous learning, accountability, and a team-first mindset. Our people are passionate about technology, and even more passionate about helping others. We value curiosity, clear communication, and a genuine desire to serve.
  • Strive for excellence in everything we do

  • Make a positive impact with every interaction

  • Are committed to continuous learning and growth

  • Foster a fun, energetic, and collaborative environment

  • Value and support each team member

  • Believe that together, we can achieve great things

Our Core Values
  • Proactive Ownership - Take initiative, assume responsibility, and drive results

  • Client Experience First - Put client satisfaction and success at the center

  • Unrelenting Dedication - Deliver excellence even through challenges

  • Promises Kept - Do what we say and honor our commitments

  • Embraces Change - Stay adaptable and embrace innovation and growth

What We Offer
  • A growth-focused, learning-first environment with paid certifications

  • Tailored career development based on your goals and interests

  • Generous PTO, holidays, and comp time

  • Medical, dental, and vision insurance (including life and disability)

  • IRA retirement plan with company match

Your Role as a Service Desk Dispatcher
As the Service Desk Dispatcher, you will play a vital role in ensuring the efficiency and responsiveness of our technical team. You will manage all incoming service tickets, prioritize and schedule work, and coordinate internal resources to meet our SLAs. Your communication skills, attention to detail, and ability to adapt quickly will be key to providing excellent client service and maintaining operational flow within the service desk.
Duties and Responsibilities
  • Serve as the first point of contact for client service requests and incidents

  • Triage incoming tickets and dispatch tickets submitted via phone, email, or the service portal in line with company policies, processes, and procedures

  • Schedule and dispatch service desk and field technicians based on skillset, priority, and availability

  • Monitor and adjust technician schedules to ensure maximum resource utilization and SLA compliance

  • Maintain accurate ticket notes and escalate issues or scheduling conflicts as needed

  • Keep clients informed throughout the lifecycle of their service request, including status updates and changes

  • Prioritize service tickets according to urgency and impact

  • Coordinate with the Service Desk Manager to report resource utilization and ticket completion rates

  • Assist in identifying bottlenecks or inefficiencies in the dispatch process

  • Improve team productivity by optimizing technician assignments and reducing idle time

  • Work with technicians to support and champion policies, processes, and procedures to ensure effective and efficient ticket handling.

Experience and Qualifications
  • 1 year of work directly in dispatch, coordination, or 2 years of administrative support role preferred (MSP or IT services experience is a plus)

  • Strong multitasking skills with the ability to adapt quickly in a fast-paced environment

  • Excellent interpersonal and communication skills, including phone and email etiquette as well as teamwork

  • Basic knowledge of computer systems, IT terminology, and technical environments

  • Familiarity with ticketing systems (ConnectWise or similar tools preferred)

  • Strong organizational skills and the ability to prioritize work effectively

  • Ability to work both independently and collaboratively with a team

  • Commitment to delivering excellent client service and consistent follow-through

Other Requirements
  • Regular, reliable on-site attendance in our Augusta office (this is not a remote position)

  • Ability to pass a background check

  • Typing proficiency for fast and accurate ticket entry

Why Work With Us?
  • Be a central part of the engine that keeps the service desk running smoothly

  • Grow your skills in a fast-paced IT services environment

  • Gain exposure to technical operations and career growth opportunities within a growing MSP

  • Work in a supportive and team-driven culture that values excellence and client satisfaction

If you're highly organized, love keeping things running like clockwork, and enjoy working in a tech-forward environment, apply today and become an integral part of the Premier Networx family!

Apply