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Entry Level Help Desk Analyst Jobs in Augusta, GA

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

... mix of help desk and user support, network and systems administration, incident response, and planned maintenance; continuous learning in cyber tools, network defense, signals analysis, and ...

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Entry Level Help Desk Analyst information

See Augusta, GA salary details

$13

$22

$33

How much do entry level help desk analyst jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for entry level help desk analyst in Augusta, GA is $22.64, according to ZipRecruiter salary data. Most workers in this role earn between $18.51 and $25.29 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

What are the most commonly searched types of Help Desk Analyst jobs in Augusta, GA?

The most popular types of Help Desk Analyst jobs in Augusta, GA are:

What are popular job titles related to Entry Level Help Desk Analyst jobs in Augusta, GA?

For Entry Level Help Desk Analyst jobs in Augusta, GA, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Analyst jobs in Augusta, GA look for?

The top searched job categories for Entry Level Help Desk Analyst jobs in Augusta, GA are:

What cities near Augusta, GA are hiring for Entry Level Help Desk Analyst jobs?

Cities near Augusta, GA with the most Entry Level Help Desk Analyst job openings:

$43K - $50K/yr

Full-time

Re-posted 6 days ago


Job description

Description This position is responsible for maintaining the Aiken County cadastral geospatial data, using surveys and various other data sources to create, modify and delete parcel boundaries and descriptive attributes. Examples of Duties Note: the list below is not comprehensive; this job is also responsible for other duties as assigned. 1.

Cadastral Database Management - This position is responsible for accurate analysis, processing and documentation of incoming deeds and plats, using them to update the County cadaster appropriately, quickly and accurately. It suggests modifications to cadastral workflow and procedures to improve quality and efficiency of the maintenance process. The position works with surveyors, land developers, attorney, Assessor staff and Planning staff to evaluate and suggest modifications to incoming deeds and plats.

The cadastral database is used by the RMC, Assessor, Planning and Development, Tax Collector, Public Works, Engineering and other County departments as well as the public and must be accurate and reliable. 2. Spatial Data Analysis and Cartography - This position conducts simple ad hoc and recurring analyses of geospatial data to produce information after evaluating the information needed, the datasets required, the analysis procedure and the optimal output format/s.

It creates clear, informative and aesthetically pleasing map products. 3. Technical/Management Support - This position assists County and public customers with using GIS technology and advises them on how to incorporate GIS analyses into their workflows and decision-making.

In addition, the incumbent performs software installation, troubleshooting and other GIS Help Desk services for assigned departments. 4. Fieldwork - This position conducts occasional fieldwork projects to collect geospatial data, including project design, preparation, collection and post-collection processing.

5. Drone Services - This position may be asked to sit for and pass the FAA UAV Certification Exam to become a certified drone pilot in command. It also may participate in scheduling, planning and execution of drone missions in support of County business and to process the resulting imagery for clients using Esri Drone 2 Map and other software from time to time.

The primary challenge of this position is the verification of data to ensure accuracy. When there are complex issues affecting multiple years of data and tax base, management will be consulted. The incumbent may interface regularly both internally and externally, including surveyors, attorneys, assessors and co-workers.

NOTE: A Job Description describes the JOB; its minimum qualifications and primary responsibilities. It does NOT describe the performance or qualification of the INDIVIDUAL(S) performing the job. Typical Qualifications REQUIRED EDUCATIONAL BACKGROUND AND JOB-RELATED EXPERIENCE: Minimum Level of Job-Related Education: 2-4 year degree or certification in geography, engineering or science field including extensive coursework on GIS.

Minimum Amount of Job-Related Experience: 1 year working for local or state government. Desired Level of any Required Qualifications, Licenses, Certificates, Registrations or any Relevant Knowledge, Job Skill or Equivalent Experience: 2 years working with legal property documents and/or tax map data.