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Associate Service Desk Analyst Jobs in Georgia (NOW HIRING)

nLeague Services Inc

Bilingual-Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Level 1 Help Desk Analyst Location: 2206 East View Parkway Conyers, GA 30013 Duration: 06+ Months ... The Analyst will be expected to provide a high level of customer service while handling a large ...

The EDH

Service Desk Specialist

Atlanta, GA

Associates Degree or equivalent experience 3 to 5 years of prior Service Desk experience In-depth technical knowledge and experience in installing, configuring, documenting, operating and maintaining ...

Aita Consulting Services, Inc

Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

MUST have IT Help Desk Call Center exp* Skill Matrix Requried Provides technical assistance to both ... The Analyst will be expected to provide a high level of customer service while handling a large ...

nLeague

Bilingual Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Job ID: (803954) Help Desk Analyst Level 1 Location: Conyers, GA Duration: 12+ Months Client: GA ... The Analyst will be expected to provide a high level of customer service while handling a large ...

GovCIO

Service Desk Lead

Atlanta, GA · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 ... Conducts trend analysis on incidents, service requests, repeat issues, and user feedback to drive ...

New

KēSTA I.T.

Service Desk Tech~

Atlanta, GA · On-site

$27.50 - $37/hr

... Desk environment, or an Associate's degree in Information Technology, Computer Science, or a ... analytical, and problem-solving skills. · Excellent customer service, communication, and ...

HireITPeople

Service Desk Technician

Atlanta, GA · On-site

OR Associate degree in Information Technology, Computer Science, or related field and one (1) year ... Excellent troubleshooting and analytical skills. Ability to diagnose hardware, software, and ...

Ubertal Inc

IT Help Desk Analyst

Conyers, GA · On-site

Position Title: IT Help Desk Analyst Location: Conyers, GA Engagement Type: Contract Work Mode ... Address and resolve customer inquiries related to online service accounts, identity verification ...

R2 Technologies Corporation

Help Desk Analyst 1

Atlanta, GA · On-site

$19.75 - $27/hr

Help Desk Analyst 1 (765352) Local Conyers, GA LOCAL CANDIDATES *This position is located at DDS ... The Analyst will be expected to provide a high level of customer service while handling a large ...

4pconsultinginc

Help Desk Analyst Level 1

Conyers, GA · On-site

$18 - $24.50/hr

Help Desk Analyst Level 1 Location: 2206 East View Parkway, Conyers, GA 30013 Duration: 12 Months ... The Analyst will be expected to provide a high level of customer service while handling a large ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Job Id: 65791 Service Desk Integration Liaison Location: On-site, 130 Trinity Ave SW 1st Floor ... Strong analytical and problem-solving skills with the ability to assess operational impacts and ...

nLeague

Service Desk Integration Liaison

Atlanta, GA · On-site

Service Desk Integration Liaison Serves as the primary Service Desk liaison for district ... Strong analytical and problem-solving skills with the ability to assess operational impacts and ...

STI

Help Desk Analyst 2 - Atlanta, GA

Atlanta, GA · On-site +1

$19.75 - $27/hr

The Department of Human Services, Office of Information Technology is seeking candidates for the ... • Associate degree in a related field OR minimum 2+ years of help desk support • One-year ...

Innosoul inc

Call Center Help Desk Analyst

Conyers, GA · On-site

$18 - $24.50/hr

Four (4) years of customer service experience. Proficiency using Windows 11 and Microsoft Office ... Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and ...

nLeague

Service Desk Staff Support Lead

Atlanta, GA · On-site

Service Desk Staff Support Lead Leads day-to-day ticket system governance and knowledge management ... Analyze ticket trends to identify ineffective solutions, recurring issues, or process breakdowns.

Vision Square Inc

IT Help Desk Analyst

Conyers, GA

IT Help Desk Analyst Location: Conyers, Georgia Work Arrangement: Onsite Employment Type: Contract ... The successful candidate will handle customer inquiries related to online service accounts ...

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Showing results 21-40

All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Georgia

Associate Service Desk Analyst information

See Georgia salary details

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How much do associate service desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for associate service desk analyst in Georgia is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are the most commonly searched types of Service Desk Analyst jobs in Georgia?

The most popular types of Service Desk Analyst jobs in Georgia are:

What are popular job titles related to Associate Service Desk Analyst jobs in Georgia?

For Associate Service Desk Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Georgia look for?

The top searched job categories for Associate Service Desk Analyst jobs in Georgia are:

What cities in Georgia are hiring for Associate Service Desk Analyst jobs?

Cities in Georgia with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,308 per year, or $20.3 per hour.

Bilingual-Help Desk Analyst

nLeague Services Inc

Conyers, GA • On-site

$18 - $24.50/hr

Contractor

Re-posted 24 days ago

Job description

Job id: 779877

Department: GA DDS

Position: Level 1 Help Desk Analyst

Location: 2206 East View Parkway Conyers, GA 30013

Duration: 06+ Months

  • LOCAL CANDIDATES
  • *MUST have IT Help Desk Call Center exp*
  • Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
  • Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
  • External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.

Job Responsibilities

  • Oversee the daily performance of computer systems and applications.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
  • Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Qualifications:

  • 2+ years' experience handling customers, questions, complaints, and/or providing information in an IT call center environment.
  • 2+ years’ experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
  • Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
  • Knowledge of Apple iOS
  • This position is located at DDS Headquarters in Conyers, Georgia.