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Associate Service Desk Analyst Jobs in Georgia (NOW HIRING)

3i People, Inc.

IT Help Desk Analyst

Conyers, GA · On-site

We have a position for a IT Help Desk Analyst with one of our clients in Conyers, GA for an initial ... Provide exceptional customer service by professionally addressing complex customer issues and ...

New

InterSources Inc

Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Job Summary : InterSources Inc is seeking a Level 1 Help Desk Analyst to provide technical ... service in a call center environment. Responsibilities : • Oversee the daily performance of ...

defi AUTO LLC

Client Support Desk Analyst

Atlanta, GA · On-site

$60K - $75K/yr

The Client Service Desk is the hub of the organization as we interact with multiple departments and ... Analyze, troubleshoot, and resolve complex application issues * Triage cases to isolate issues and ...

Spark Tek Inc

GA DDS Level 1 Help Desk Analyst

Conyers, GA · On-site

$16.25 - $22.25/hr

Spark Tek Inc is a company seeking a Help Desk Analyst to assist customers with tier one issues ... service in a call center environment. Responsibilities : • Oversee the daily performance of ...

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

Generate reports and analyze service desk performance metrics to drive continuous improvement. * Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.

DMI

Sr. Service Desk Shift Lead

Atlanta, GA

Generate reports and analyze service desk performance metrics to drive continuous improvement. * Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

Generate reports and analyze service desk performance metrics to drive continuous improvement. * Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.

DMI

Sr. Service Desk Shift Lead

Atlanta, GA · On-site

$141K/yr

Generate reports and analyze service desk performance metrics to drive continuous improvement. * Ensure accurate documentation of incidents, service requests, and resolutions in the ticketing system.

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Georgia

Associate Service Desk Analyst information

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How much do associate service desk analyst jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for associate service desk analyst in Georgia is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $16.63 and $22.74 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are the most commonly searched types of Service Desk Analyst jobs in Georgia?

The most popular types of Service Desk Analyst jobs in Georgia are:

What are popular job titles related to Associate Service Desk Analyst jobs in Georgia?

For Associate Service Desk Analyst jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Georgia look for?

The top searched job categories for Associate Service Desk Analyst jobs in Georgia are:

What cities in Georgia are hiring for Associate Service Desk Analyst jobs?

Cities in Georgia with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in Georgia as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 17% Part Time, 7% Contract, and 3% Nights. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,308 per year, or $20.3 per hour.

IT Help Desk Analyst

3i People, Inc.

Conyers, GA • On-site

Other

This job post has expired today. Applications are no longer accepted.

Job description

< class="fw-bold">Job Description

We have a position for a IT Help Desk Analyst with one of our clients in Conyers, GA for an initial contract duration of 10 months.

LOCAL CANDIDATES *This position is located at client's Headquarters in Conyers, Georgia* *MUST have Call Center exp* Position Summary The IT Help Desk Analyst is responsible for providing exceptional technical and customer support in a high-volume call center environment. Under general supervision, the incumbent receives and resolves customer inquiries related to client's Online Services account creation and access, identity verification for address change transactions, and the issuance of digital licenses. This role requires strong analytical and problem-solving abilities, excellent communication skills, and a commitment to delivering outstanding customer service. The successful candidate must be capable of managing a high volume of calls while maintaining accuracy, efficiency, and customer satisfaction.

Key Responsibilities

  • Respond to and resolve customer inquiries regarding client's Online Services accounts, identity verification processes, address change transactions, and digital license issuance.
  • Handle an average of 65-90 customer calls per day while maintaining established service levels and quality standards.
  • Provide exceptional customer service by professionally addressing complex customer issues and identifying effective solutions.
  • Maintain accurate documentation and records of customer interactions and transactions.
  • Demonstrate adaptability and a positive attitude in a fast-paced, evolving work environment.
  • Respond professionally and promptly to inquiries from Executive Management, stakeholders, and business partners.
  • Participate in task forces, project teams, and workgroups to support departmental and organizational initiatives.
  • Build and maintain productive relationships with internal departments and external business partners.
  • Contribute to continuous process improvement efforts and support organizational goals.
  • Stay current on policies, procedures, and technology updates relevant to assigned responsibilities.

Minimum Qualifications

  • High School Diploma or GED.
  • Two (2) years of full-time experience within the last seven (7) years providing call center support or customer service.
  • Proficiency with computer applications and standard business software.
  • Strong verbal and written communication skills.
  • Ability to effectively manage multiple priorities while maintaining a high level of customer service.

Preferred Qualifications

  • Three (3) years of experience processing driver's license transactions.
  • Five (5) years of experience in a high-volume call center environment.
  • Four (4) years of customer service experience.
  • Proficiency using Windows 11 and Microsoft Office applications.
  • Experience working with identity verification or credential issuance processes.

Required/Desired Skills Compliance

  • Demonstrated ability to troubleshoot and resolve customer issues efficiently.
  • Knowledge, Skills, and Abilities Excellent customer service and interpersonal skills.
  • Strong problem-solving and critical-thinking abilities.
  • Ability to communicate effectively with customers, management, and stakeholders.
  • Strong organizational skills with attention to detail and accuracy.
  • Ability to work independently and collaboratively in a team environment.
  • Adaptability and willingness to embrace change in a dynamic workplace.

Apply