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Weekend Itsm Jobs in Georgia (NOW HIRING)

American Cancer Society

Director ITSM

Atlanta, GA

$130K - $140K/yr

They will be managing the ITSM Department, including oversight of IT Service Delivery, ITSM ... Flexibility to work weekends, evenings, and holidays as needed on an infrequent basis, particularly ...

American Cancer Society

Director ITSM

Atlanta, GA · On-site +1

$130K - $140K/yr

They will be managing the ITSM Department, including oversight of IT Service Delivery, ITSM ... Flexibility to work weekends, evenings, and holidays as needed on an infrequent basis, particularly ...

JW Affinity IT

Network Technician

Marietta, GA · On-site

$45K - $50K/yr

Perform as first responder to ITSM and Service Now problem tickets. Can include a variety of duties ... Support during off-hours and weekends may be required for maintenance windows and break/fix.

Brooksource

Principal Infrastructue Architect

Atlanta, GA · On-site

$80 - $87/hr

Deep understanding of ITIL frameworks and ITSM practices, with the ability to design and mature ... weekend and evening availability during outages, security incidents, or maintenance events WHAT ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, Salesforce, a plus * Must be ... Availability to work varied shifts inclusive of - evenings, weekends, and holidays Core Values: Put ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$15.75 - $20.75/hr

Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, Salesforce, a plus * Must be ... Availability to work varied shifts inclusive of - evenings, weekends, and holidays Core Values: Put ...

PGA TOUR Superstore

Customer Service Specialist

Roswell, GA · On-site

$16 - $21.25/hr

Experience with Service Now, ITSM/CSM, SAP, Kibo OMS, Cybersource, Salesforce, a plus * Must be ... Availability to work varied shifts inclusive of - evenings, weekends, and holidays Core Values: Put ...

SMB IT Solutions

Technical Support Specialist

Smyrna, GA · On-site

$45K - $50K/yr

Professional IT Certifications such as Microsoft MCP, MCSA or MCSE, ITIL, ITSM, etc. * Client ... and weekend implementation as needed. Supervisory Responsibilities * This position has no ...

All JobsItsm JobsWeekend Itsm JobsWeekend Itsm Jobs in Georgia

Weekend Itsm information

What is the difference between Weekend Itsm vs Weekend Service Desk Technician?

AspectWeekend ItsmWeekend Service Desk Technician
CertificationsITIL, CompTIA A+ITIL, CompTIA A+
Work EnvironmentIT support, incident management, remote and on-siteHelp desk support, troubleshooting, remote assistance
Industry UsageIT service management, enterprise supportIT support, customer service roles

Weekend Itsm and Weekend Service Desk Technician roles both focus on IT support and incident resolution, often requiring similar certifications like ITIL and CompTIA A+. While Weekend Itsm emphasizes IT service management processes, Weekend Service Desk Technicians typically handle end-user support and troubleshooting. Both roles are common in IT departments and support environments, with overlapping skills but different primary responsibilities.

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Weekend Itsm jobs near you

Director ITSM

American Cancer Society

Atlanta, GA

$130K - $140K/yr

Full-time

Medical, Dental, Retirement, PTO

Posted 8 days ago

American Cancer Society rating

7.8

Company rating: 7.8 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

161st of 781 rated non-profit organizations

Job description

At the American Cancer Society, we'reworking to end cancer as we know it, for everyone.Our employees and 1.3 million volunteersare raising the bar every single day. We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission. It is a calling. And the people who answer it are fulfilled.

The Director, IT Service Management provides leadership and direction to a team of technology professionals, ensuring effective performance, professional development, and alignment with organizational goals, while fostering a collaborative, accountable, and people-first culture.
The Director, IT Service Management, IT, Support Center is responsible for developing and executing IT Service Management (ITSM) strategies, leading and optimizing IT service delivery operations, and establishing governance for ITSM platforms to ensure alignment with organizational goals, operational excellence, and continuous service improvement. They will be managing the ITSM Department, including oversight of IT Service Delivery, ITSM Governance and platform management and support teams. The Director, ITSM provides leadership and direction to a team of technology professionals, ensuring effective performance, professional development, and alignment with organizational goals, while fostering a collaborative, accountable, and people-first culture.

ESSENTIAL FUNCTIONS:

  • Develops and executes the enterprise IT Service Management strategy to ensure IT services align with organizational priorities, support operational excellence, and drive continuous service improvement. (25%)
  • Leads and develops a team of IT professionals by setting clear goals, providing coaching and feedback, managing performance, and fostering a collaborative, accountable, and growth-oriented culture. (20%)
  • Leads and oversees IT service delivery operations, ensuring effective incident, request, change, and problem management processes while maintaining high customer satisfaction and service reliability. (20%)
  • Establishes governance for ITSM platforms and service management practices, including ServiceNow, documentation standards, disaster recovery planning, and operational frameworks. (20%)
  • Oversees vendor and service provider performance, ensuring outsourced technology services meet contractual obligations, service expectations, and operational standards. (5%)
  • Drives service performance measurement and reporting, monitoring SLAs, operational metrics, and service health to identify trends, risks, and opportunities for improvement. (5%)
  • Ensures comprehensive documentation of IT operations and service desk procedures, maintaining the integrity of the service catalog and adherence to industry best practices and compliance standards. (5%)

EXPERIENCE/QUALIFICATIONS:

  • Minimum Degree Required: Associate degree or equivalent combination of education and experience
  • Preferred Degree: Bachelor's Degree
  • Certificate(s) or License(s): ITIL certification is preferred
  • Years of experience: 7+ years of management experience direct oversight of ITSM functions, including Service Desk, managed service operations, problem and incident management, and driving operational excellence in alignment with the best practices such as ITIL.

KNOWLEDGE, SKILLS, AND ABILITY:

  • Proven experience in strategic leadership and vision for the IT department. Makes high-impact, timely decisions, and addresses challenges decisively with a strong sense of urgency and enthusiasm.
  • Continuously improves and applies efficient work processes to drive productivity to improve customer experience.
  • Builds strong partnerships and communicates clearly across various audiences and formats.
  • Demonstrates advanced expertise in technical fault analysis and resolution.
  • Promotes best practices and compliance across the organization.
  • Strong leadership, communication, and interpersonal skills with the ability to build trust, motivate teams, hold individuals accountable, and foster collaboration across diverse stakeholders.
  • Knowledge of budget planning, financial tracking, and resource allocation to effectively manage departmental or project budgets.
  • Flexibility to work weekends, evenings, and holidays as needed on an infrequent basis, particularly in response to major incidents, outages, or critical deliverables.

TRAVEL REQUIREMENTS:

  • Occasional travel- 10-15% - may be required for department or program/project meetings, vendor management, or enterprise workshops.

PHYSICAL REQUIREMENTS:

  • Frequent sitting and use of computer equipment
  • Occasional standing, walking, bending, and lifting materials up to 10 lbs.
The starting rate is $130,000 to $140,000. The final candidate's relevant experience/skills will be considered before an offer is extended. Actual starting pay will vary based on non-discriminatory factors including, but not limited to, geographic location, experience, skills, specialty, and education.

ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills. Further details on our benefits can be found on our careers site at: jobs.cancer.org/benefits. We are a proud equal opportunity employer.

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