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Ticket Support Jobs in Georgia (NOW HIRING)

Leidos

Support Technician

Atlanta, GA · On-site

$45K - $82K/yr

Maintain accurate ticket documentation, knowledge articles, support logs, and operational records. * Assist with preparation of operational reports, ticket metrics, dashboards, and service level ...

Southern National Roofing

High Ticket Sales Closer

Macon, GA · On-site

$150K - $300K/yr

High Ticket Sales Closer at Southern National Roofing Southern National Roofing, a leading name in ... support every step of the way. With us, you'll have all the tools you need to excel. -We believe in ...

Southern National Roofing

High Ticket Sales Closer

Macon, GA · On-site

$150K - $300K/yr

High Ticket Sales Closer at Southern National Roofing Southern National Roofing, a leading name in ... support every step of the way. With us, you'll have all the tools you need to excel. -We believe in ...

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Ticket Support information

See Georgia salary details

$10

$21

$35

How much do ticket support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for ticket support in Georgia is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.94 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Support position, and why are they important?

To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.

What is a Ticket Support job?

A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.

What are the common challenges faced in a Ticket Support role and how can I overcome them?

Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.

What are the most commonly searched types of Ticket Support jobs in Georgia? The most popular types of Ticket Support jobs in Georgia are:
What are popular job titles related to Ticket Support jobs in Georgia? For Ticket Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Georgia look for? The top searched job categories for Ticket Support jobs in Georgia are:
Ticket Support jobs near you
Infographic showing various Ticket Support job openings in Georgia as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 21% Part Time, 1% Temporary, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,960 per year, or $21.1 per hour.
Title Ticket Seller | Part-Time | Macon Centreplex

Title Ticket Seller | Part-Time | Macon Centreplex

Oak View Group

Macon, GA

$9 - $10/hr

Other

Retirement

Posted 9 days ago

Oak View Group rating

6.1

Company rating: 6.1 out of 10

Based on 81 frontline employees who took The Breakroom Quiz

26th of 37 rated event venues

Job description

Ticket Seller | Part-Time | Macon Centreplex
Location US-GA-Macon
Job Post Information* : Posted Date 1 week ago(7/16/2026 3:06 PM)
Job ID 2026-33291
Category Box Office
Type Regular Part-Time
Location : Location US-GA-Macon
Job Post Information* : External Company Name Oak View Group
Job Post Information* : External Company URL https://www.oakviewgroup.com/
Location : Postal Code 31217
Location : Address 200 Coliseum Drive
Job Post Information* : Post End Date 10/16/2026
Overview

The Ticket Seller will assist guests in a friendly, courteous, and professional manner with ticket purchases and distribution of Will Call tickets.

This role pays an hourly rate of $9.00-$10.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until October 16, 2026.

Responsibilities
  • Arrives for each scheduled shift on time, in uniform and ready to work
  • Attentively listens to guests' questions and requests
  • Provides accurate information to guests relative to events being held in the building, including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility
  • Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
  • Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner
  • Ensure that an acceptable credit card is provided, supported by a photo ID, and the guest signs the receipt, or with regard to cash purchases, any change is counted back to the guest
  • Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested
  • Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
  • Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or, if necessary, contacts Supervisor/Manager to assist guest
Qualifications
  • High school diploma/GED preferred
  • Basic computer skills, ideally with a computerized ticketing system
  • Previous cash handling and/or retail experience
  • Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
  • Excellent customer service and communication skills
  • Ability to keep accurate and legible records
  • Ability to work flexible hours including nights and weekends and some holidays
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