Responsibilities: - Monitor all requests, incidents and problems reported or detected in the Cloud Support organization. - Develop and mature phone/ticket escalation processes to ensure free flow of ...
Responsibilities: - Monitor all requests, incidents and problems reported or detected in the Cloud Support organization. - Develop and mature phone/ticket escalation processes to ensure free flow of ...
Maintain updated documentation of assigned requests within ticket management system. * Support development of knowledge-based articles based on ticket resolutions as applicable. * With authorization ...
Maintain updated documentation of assigned requests within ticket management system. * Support development of knowledge-based articles based on ticket resolutions as applicable. * With authorization ...
Supports employees during critical situations when submitting a standard support ticket is not ... possible * Follows SLA thresholds to ensure zero wait time during critical situations * Classifies ...
Supports employees during critical situations when submitting a standard support ticket is not ... possible * Follows SLA thresholds to ensure zero wait time during critical situations * Classifies ...
Supports employees during critical situations when submitting a standard support ticket is not ... possible * Follows SLA thresholds to ensure zero wait time during critical situations * Classifies ...
Quick apply
Supports employees during critical situations when submitting a standard support ticket is not ... possible * Follows SLA thresholds to ensure zero wait time during critical situations * Classifies ...
Helpdesk DON ticket logging & validation * Supporting audit-required data adjustments ... Documentation and mapping of legacy data and future oneERP This ensures: * Data consistency
Helpdesk DON ticket logging & validation * Supporting audit-required data adjustments ... Documentation and mapping of legacy data and future oneERP This ensures: * Data consistency
$17.25 - $23.25/hr
You'll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and ... Identify opportunities to streamline ticket handling, improve response frameworks, and reduce ...
$17.25 - $23.25/hr
You'll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and ... Identify opportunities to streamline ticket handling, improve response frameworks, and reduce ...
Client Support Specialist (Bilingual, French)
Atlanta, GA · On-site +1
$17.25 - $23.25/hr
You'll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and ... Identify opportunities to streamline ticket handling, improve response frameworks, and reduce ...
Client Support Specialist (Bilingual, French)
Atlanta, GA · On-site +1
$17.25 - $23.25/hr
You'll support customers using SimplePart, Microcat EPC, Superservice Triage and Menus, and ... Identify opportunities to streamline ticket handling, improve response frameworks, and reduce ...
... ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking. • Follow ITIL processes, with focus on incident prioritisation aligned to investment business impact ...
... ticket logging, categorisation (e.g., market data, trading, access), and resolution tracking. • Follow ITIL processes, with focus on incident prioritisation aligned to investment business impact ...
Big Ticket
$14 - $14.50/hr
Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned Who We're Looking For: You. * Able to ...
Big Ticket
$14 - $14.50/hr
Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned Who We're Looking For: You. * Able to ...
Service Desk Staff Support Lead Leads day-to-day ticket system governance and knowledge management, ensuring service desk technicians have accurate, current, and actionable information to resolve ...
Service Desk Staff Support Lead Leads day-to-day ticket system governance and knowledge management, ensuring service desk technicians have accurate, current, and actionable information to resolve ...
Big Ticket
Warner Robins, GA · On-site
$14 - $14.50/hr
Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned Who We're Looking For: You. * Able to ...
Big Ticket
Warner Robins, GA · On-site
$14 - $14.50/hr
Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned Who We're Looking For: You. * Able to ...
Big Ticket
$14 - $14.50/hr
Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned Who We're Looking For: You. * Able to ...
Big Ticket
$14 - $14.50/hr
Supports and participates in store shrink reduction goals and programs * Promotes safety awareness and maintains a safe environment * Other duties as assigned Who We're Looking For: You. * Able to ...
... ticket status and resolutions clearly to users. Skills & Requirements: - 1+ year of experience in application support, technical support, service desk, or a similar role. - The highest level of ...
... ticket status and resolutions clearly to users. Skills & Requirements: - 1+ year of experience in application support, technical support, service desk, or a similar role. - The highest level of ...
Client Support Specialist
Alpharetta, GA · On-site
$17.50 - $23.75/hr
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Providetimelyresponses to customer service inquiries via product ticket system, emails,LiveChat ...
Client Support Specialist
Alpharetta, GA · On-site
$17.50 - $23.75/hr
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Providetimelyresponses to customer service inquiries via product ticket system, emails,LiveChat ...
Client Support Specialist
Alpharetta, GA · On-site
$17.50 - $23.75/hr
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Providetimelyresponses to customer service inquiries via product ticket system, emails,LiveChat ...
Client Support Specialist
Alpharetta, GA · On-site
$17.50 - $23.75/hr
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Providetimelyresponses to customer service inquiries via product ticket system, emails,LiveChat ...
Client Support Specialist
Alpharetta, GA · Hybrid
$17.50 - $23.75/hr
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Providetimelyresponses to customer service inquiries via product ticket system, emails,LiveChat ...
Client Support Specialist
Alpharetta, GA · Hybrid
$17.50 - $23.75/hr
Ministry Brands is looking for a Client Support Specialist to join our growing team! Who we are ... Providetimelyresponses to customer service inquiries via product ticket system, emails,LiveChat ...
Customer Support Associate
Lithia Springs, GA · On-site
$16.50/hr
Customer Support Team Member The role of the Customer Support Team Member has the responsibility to ... Complete Workfront ticket entry and monitor Workfront dashboards. * Communicate with customers ...
Customer Support Associate
Lithia Springs, GA · On-site
$16.50/hr
Customer Support Team Member The role of the Customer Support Team Member has the responsibility to ... Complete Workfront ticket entry and monitor Workfront dashboards. * Communicate with customers ...
Customer Support Associate
Lithia Springs, GA · On-site
$16.50/hr
The role of the Customer Support Team Member has the responsibility to increase the overall ... Complete Workfront ticket entry and monitor Workfront dashboards. * Communicate with customers ...
Customer Support Associate
Lithia Springs, GA · On-site
$16.50/hr
The role of the Customer Support Team Member has the responsibility to increase the overall ... Complete Workfront ticket entry and monitor Workfront dashboards. * Communicate with customers ...
Customer Support Associate
Lithia Springs, GA · On-site
$16.50/hr
The role of the Customer Support Team Member has the responsibility to increase the overall ... Complete Workfront ticket entry and monitor Workfront dashboards. * Communicate with customers ...
Customer Support Associate
Lithia Springs, GA · On-site
$16.50/hr
The role of the Customer Support Team Member has the responsibility to increase the overall ... Complete Workfront ticket entry and monitor Workfront dashboards. * Communicate with customers ...
Customer Support Associate
Lithia Springs, GA · On-site
$16.50/hr
The role of the Customer Support Team Member has the responsibility to increase the overall ... Complete Workfront ticket entry and monitor Workfront dashboards. * Communicate with customers ...
Customer Support Associate
Lithia Springs, GA · On-site
$16.50/hr
The role of the Customer Support Team Member has the responsibility to increase the overall ... Complete Workfront ticket entry and monitor Workfront dashboards. * Communicate with customers ...
Ticket Support information
See Georgia salary details
$10.55 - $12.82
2% of jobs
$12.82 - $15.09
11% of jobs
$16.36 is the 25th percentile. Wages below this are outliers.
$15.09 - $17.36
22% of jobs
The median wage is $19.10 / hr.
$17.36 - $19.63
20% of jobs
$19.63 - $21.90
16% of jobs
$22.97 is the 75th percentile. Wages above this are outliers.
$21.90 - $24.17
9% of jobs
$24.17 - $26.44
8% of jobs
$26.44 - $28.71
5% of jobs
$28.71 - $30.98
4% of jobs
$30.98 - $33.25
1% of jobs
$33.25 - $35.52
1% of jobs
$10
$21
$35
How much do ticket support jobs pay per hour?
As of Aug 19, 2026, the average hourly pay for ticket support in Georgia is $21.13, according to ZipRecruiter salary data. Most workers in this role earn between $16.25 and $23.94 per hour, depending on experience, location, and employer.
What is a ticket support?
A Ticket Support job involves assisting customers by responding to their inquiries, troubleshooting issues, and resolving concerns through a ticketing system. Support agents analyze problems, provide solutions, and escalate complex issues when necessary. This role requires strong communication skills, technical knowledge, and the ability to manage multiple customer requests efficiently.
What are the key skills and qualifications needed to thrive in ticket support, and why are they important?
To thrive as a Ticket Support professional, you need strong troubleshooting abilities, customer service skills, and a good understanding of technical concepts, often supported by experience in helpdesk or IT support roles. Familiarity with ticketing systems such as Zendesk, Jira, or Freshdesk, and sometimes ITIL certifications, is typically required. Excellent communication, patience, and problem-solving abilities help you resolve client issues efficiently and effectively. Mastery of these skills ensures prompt resolution of customer queries, leading to high satisfaction and seamless business operations.
What are the common challenges faced in a ticket support role and how can I overcome them?
Ticket Support professionals often encounter challenges such as managing a high volume of requests, handling complex or technical issues, and addressing frustrated customers. To navigate these effectively, it's important to stay organized, leverage the features of your ticketing platform to prioritize and track issues, and maintain clear, empathetic communication with users. Ongoing learning about the products or services you support can also help you troubleshoot more efficiently. Many teams provide regular training and collaborate closely, so don't hesitate to seek guidance or share knowledge. Building resilience and maintaining a helpful attitude are key to long-term success in this role.
What are popular job titles related to Ticket Support jobs in Georgia?
For Ticket Support jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Ticket Support jobs in Georgia look for?
The top searched job categories for Ticket Support jobs in Georgia are:
Full-time
Medical, Retirement, PTO
Re-posted 13 days ago
Job description
Support Manager, Managed Services Experience, Marietta, GA
As the Support Manager with Managed Services experience, you will lead the team providing first and second level support for all managed customers. Your role will be to coordinate overall support process for incidents/service requests and establish objectives/metrics for the support desk operation that reflect the organization's overall goals. As the Cloud Support Manager, you will manage the performance and operation of 24x7x365 support to clients (internal and external) and ensure that service levels are achieved. You will also be responsible for managing staff to meet/exceed expectations about performance, defined metrics/benchmarks, and that standards and processes are followed. This position is 100% Onsite.
Responsibilities:
- Monitor all requests, incidents and problems reported or detected in the Cloud Support organization.
- Develop and mature phone/ticket escalation processes to ensure free flow of information within the organization.
- Drive ticket deep-dive analysis and develop strategies for improvement of team efficiency and effectiveness.
- Oversee technical solutions and client documentation repository and ensure quality solutions and procedures are available and used by your team members.
- Implement and cultivate capture of NPS scores to measure customer satisfaction.
- Recruit, onboard, train and day-to-day lead Level-1 and level-2 support representatives in the Cloud Support team.
Qualifications:
- 8+ years of technology experience in a Managed Services Department.
- 5+ years of experience in a leadership role.
- People management experience.
- Customer onsite and remote support experience.
- Ability to work in a fast passed, dynamic environment.
- Strong communication, writing, and presentation skills.
- Data Center Operations and Infrastructure Design experience, an asset.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Marietta GA Jobs, Support Manager, Cloud Support, Incident Request, Service Request, Data Center, Operations, Infrastructure, Leadership, People Management, Managed Service Provider, Georgia Recruiters, IT Jobs, Georgia Recruiting
Looking to hire for similar positions in Marietta, GA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Support Managers for jobs Marietta, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC
As the Support Manager with Managed Services experience, you will lead the team providing first and second level support for all managed customers. Your role will be to coordinate overall support process for incidents/service requests and establish objectives/metrics for the support desk operation that reflect the organization's overall goals. As the Cloud Support Manager, you will manage the performance and operation of 24x7x365 support to clients (internal and external) and ensure that service levels are achieved. You will also be responsible for managing staff to meet/exceed expectations about performance, defined metrics/benchmarks, and that standards and processes are followed. This position is 100% Onsite.
Responsibilities:
- Monitor all requests, incidents and problems reported or detected in the Cloud Support organization.
- Develop and mature phone/ticket escalation processes to ensure free flow of information within the organization.
- Drive ticket deep-dive analysis and develop strategies for improvement of team efficiency and effectiveness.
- Oversee technical solutions and client documentation repository and ensure quality solutions and procedures are available and used by your team members.
- Implement and cultivate capture of NPS scores to measure customer satisfaction.
- Recruit, onboard, train and day-to-day lead Level-1 and level-2 support representatives in the Cloud Support team.
Qualifications:
- 8+ years of technology experience in a Managed Services Department.
- 5+ years of experience in a leadership role.
- People management experience.
- Customer onsite and remote support experience.
- Ability to work in a fast passed, dynamic environment.
- Strong communication, writing, and presentation skills.
- Data Center Operations and Infrastructure Design experience, an asset.
Benefits include medical insurance, retirement plan, PTO, etc. Salary: 80K+ DOE. Keywords: Marietta GA Jobs, Support Manager, Cloud Support, Incident Request, Service Request, Data Center, Operations, Infrastructure, Leadership, People Management, Managed Service Provider, Georgia Recruiters, IT Jobs, Georgia Recruiting
Looking to hire for similar positions in Marietta, GA or in other cities? Our IT recruiting agencies and staffing companies can help.
We help companies that are looking to hire Support Managers for jobs Marietta, Georgia and in other cities too. Please contact our IT recruiting agencies and IT staffing companies today! Phone 630-428-0600 ext. 11 or email us at jobs@nextstepsystems.com. Click here to submit your resume for this job and others.
Atlanta, Austin, Baltimore, Boston, Charlotte, Chicago, Cincinnati, Cleveland, Columbus, Dallas, Denver, Detroit, Fort Lauderdale, Houston, Indianapolis, Jacksonville, Kansas City, Los Angeles, Miami, Minneapolis, Nashville, New Jersey, New York, Philadelphia, Phoenix, Raleigh, Salt Lake City, San Antonio, San Diego, San Francisco, San Jose, Seattle, Silicon Valley, St Louis, Tampa, Washington DC
About Next Step Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Naperville, IL, US
Year founded
1995