Ticket Support Jobs in Georgia (NOW HIRING)

Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents. 

The Ticket Seller will assist guests in a friendly, courteous, and professional manner with ticket purchases and distribution of Will Call tickets.

This role pays an hourly rate of $9.00-$10.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until October 16, 2026.

The Macon Centreplex is comprised of the Macon Coliseum and Macon City Auditorium. The Macon Coliseum is home to tenant hockey team, the Macon Mayhem, and seats 9,000 patrons. Family shows, concerts, trade shows, GHSA, among others, are frequent entertainment in the venue. The Macon City Auditorium first opened in 1925 and has hosted iconic greats like Otis Redding, The Allman Brothers, and Little Richard. The venue hosts concerts, weddings, private galas, and comedy shows, among other events, in its 2,500-seat space. The 10,000-capacity Amphitheater opened in the Spring of 2024 with concerts, comedy shows, graduations, and community events.

• Arrives for each scheduled shift on time, in uniform and ready to work
• Attentively listens to guests' questions and requests
• Provides accurate information to guests relative to events being held in the building, including dates, times, ticket prices, discounts, restrictions, seating options, event descriptions and general information about the facility
• Accurately generates tickets from the computerized system and retains tickets until payment transaction is complete
• Handles payment transactions whether by cash or credit card in an accurate, efficient and timely manner
• Ensure that an acceptable credit card is provided, supported by a photo ID, and the guest signs the receipt, or with regard to cash purchases, any change is counted back to the guest
• Provides tickets to guest and requests guest to review the tickets to ensure the date and time of the event are as requested
• Ensures that cash count is accurate at beginning of shift and that when the cash drawer is counted at the end of the shift by management, the cash in the drawer equals the amount taken in per the ticketing system, plus the starting bank
• Listens to guest concerns and complaints in a calm and patient manner and resolves issue to the satisfaction of guest or, if necessary, contacts Supervisor/Manager to assist guest

• High school diploma/GED preferred
• Basic computer skills, ideally with a computerized ticketing system
• Previous cash handling and/or retail experience
• Ability to accurately and efficiently deal with large quantities of cash and process credit card transactions
• Excellent customer service and communication skills
• Ability to keep accurate and legible records
• Ability to work flexible hours including nights and weekends and some holidays

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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