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Itsm Manager Jobs in Georgia (NOW HIRING)

KPMG

Senior Associate, ServiceNow ITSM

Atlanta, GA · On-site

$94K - $202K/yr

CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management

KPMG

Senior Associate, ServiceNow ITSM

Atlanta, GA · On-site

$94K - $202K/yr

CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...

SysAid Technologies

Channel Account Manager

Atlanta, GA · On-site +1

The product is genuinely differentiated: #1-rated Agentic ITSM in the Gartner 2025 Magic Quadrant ... ITSM or IT management familiarity is a strong advantage, not a requirement * You operate this way

VIVA USA INC

Senior ServiceNow Developer - Hybrid

Atlanta, GA · On-site

$52 - $71.50/hr

ServiceNow development, ServiceNow administration, ServiceNow APIs, JavaScript, HTML, CSS, ITSM, ITOM processes, workflows, automation, CSM, HAM, ServiceNow modules, ITSM, IT Service Management, CSM ...

campus4tech

Senior ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management). * Familiarity with Agile/Scrum ...

GoTo Foods

Manager, Digital Tech Support

Atlanta, GA · On-site

The ideal candidate will also bring deep experience with ITSM tools and service management platforms in order to drive process discipline, reporting, governance, and operational excellence across the ...

Metasys

ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

Develop, maintain and enhance applications on the ServiceNow ITSM platform (help desk/service management) Support clients in ServiceNow operations like User/ Group administration, reporting, Metrics ...

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Itsm Manager information

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$10

$40

$57

How much do itsm manager jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for itsm manager in Georgia is $40.99, according to ZipRecruiter salary data. Most workers in this role earn between $29.93 and $52.93 per hour, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

An ITSM Manager can earn $300,000 or more annually, especially with extensive experience, certifications like ITIL, and leadership responsibilities in large organizations. High-paying roles in technology and management often require advanced skills, strategic oversight, and sometimes working in high-demand industries. Executive positions such as CIOs or CTOs also frequently reach or exceed this salary level.

What are the key skills and qualifications needed to thrive as an ITSM Manager, and why are they important?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

How much is an IT Manager paid?

An IT Manager's salary typically ranges from $80,000 to $140,000 annually, depending on experience, location, and industry. Factors such as certifications like ITIL or PMP and managing large teams can influence compensation levels.

What is the role of ITSM manager?

An ITSM manager oversees the implementation and management of IT Service Management processes, such as incident, problem, change, and service request management, to ensure efficient delivery of IT services. They often utilize frameworks like ITIL and coordinate with teams to improve service quality, manage workflows, and ensure compliance with organizational standards.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

Is MIS a stressful job?

An ITSM Manager role involves overseeing IT service management processes, which can be demanding due to managing multiple priorities, incident resolution, and service delivery standards. The level of stress varies depending on the organization, workload, and experience, but strong organizational and communication skills help manage job pressures effectively.
What are the most commonly searched types of Itsm jobs in Georgia? The most popular types of Itsm jobs in Georgia are:
What are popular job titles related to Itsm Manager jobs in Georgia? For Itsm Manager jobs in Georgia, the most frequently searched job titles are:
What job categories do people searching Itsm Manager jobs in Georgia look for? The top searched job categories for Itsm Manager jobs in Georgia are:
What cities in Georgia are hiring for Itsm Manager jobs? Cities in Georgia with the most Itsm Manager job openings:
Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Georgia as of July 2026, with employment types broken down into 86% Full Time, 4% Part Time, 1% Temporary, 8% Contract, and 1% Summer. Highlights an 80% Physical, 7% Hybrid, and 13% Remote job distribution, with an average salary of $85,255 per year, or $41 per hour.

Major Incident Manager (ITSM)

JKV International

Atlanta, GA • On-site

Contractor

Posted 9 days ago

Job description

Job Title: Major Incident Manager (IT Service Management)
Location: Atlanta, GA
Work Model: 100% Onsite (Monday–Friday)
Job Type: Contract

Job Summary:

We are seeking an experienced Major Incident Manager to lead the resolution of critical IT incidents across enterprise systems, applications, and cloud platforms. The ideal candidate will have a strong background in IT Service Management (ITSM), hands-on experience with ServiceNow, and the ability to coordinate incident response across cross-functional teams and third-party vendors. This role is crucial in ensuring rapid service restoration and maintaining service quality as per defined SLAs.

 

Key Responsibilities:

 

Major Incident Management:

  • Lead end-to-end resolution for Priority 1 (Critical), Priority 2 (Major), and Priority 3 (High) incidents.
  • Drive incident bridges and technical war rooms to restore services as quickly as possible.
  • Ensure timely communication and escalation to stakeholders and leadership throughout the incident lifecycle.

 

Collaboration & Coordination:

  • Coordinate with internal IT teams (Infrastructure, Network, Cloud, Security, Applications) and external vendors to drive incident resolution.
  • Act as the single point of contact for all high-severity incidents.

 

ServiceNow Operations:

  • Use ServiceNow to log, track, and manage incidents.
  • Ensure accurate and timely documentation of incident records, root cause analysis, and resolution steps.
  • Generate incident reports and dashboards using ServiceNow and other reporting tools.

 

Root Cause Analysis & Preventive Actions:

  • Conduct post-incident reviews (PIRs) to identify root causes and improvement areas.
  • Work closely with Problem Management to ensure preventive measures are implemented.

 

Change & Risk Coordination:

  • Review and assess changes that may have contributed to incidents.
  • Participate in Change Advisory Board (CAB) meetings and evaluate risk mitigation steps.

 

Metrics & Reporting:

  • Track and report on metrics such as Mean Time to Restore (MTTR), Mean Time Between Failures (MTBF), and SLA compliance.
  • Provide regular incident status updates to executives and technical leadership.

 

Knowledge Management & CMDB:

  • Maintain incident documentation in the Knowledge Base and ensure Configuration Items (CIs) are properly updated in the CMDB.
  • Follow ITIL best practices for process and lifecycle management.

 

Required Skills & Qualifications:

  • 5+ years of experience in IT Service Management or related roles.
  • Strong experience in ServiceNow for incident tracking, reporting, and knowledge management.
  • Proven ability to manage and lead major incidents under pressure.
  • Working knowledge of enterprise IT environments (cloud, network, applications, servers, databases).
  • Understanding of ITIL framework and major incident processes.
  • Excellent communication, coordination, and problem-solving skills.
  • Basic knowledge of Linux/Unix command line (preferred).
  • Experience with cloud platforms (e.g., Microsoft Azure, AWS) is a plus.

 

Preferred Certifications:

  • ITIL v3 or v4 Foundation (or higher)
  • ServiceNow Certified System Administrator (optional but preferred)