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Itsm Manager Jobs in Georgia (NOW HIRING)

JConnect Infotech

ITSM Lead

Atlanta, GA · On-site

Developing and improving ITSM processes like incident and change management * Monitoring service delivery to meet agreed-upon service levels and address issues promptly * Establishing metrics to ...

KPMG

Senior Associate, ServiceNow ITSM

Atlanta, GA

$15.25 - $20.25/hr

CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management

KPMG

Senior Associate, ServiceNow ITSM

Atlanta, GA · On-site

$15.25 - $20.25/hr

CIS -IT Service Management, CIS - Discovery, CIS - Event Management, CIS - Service Mapping, CIS - Risk and Compliance, CIS - Third Party Risk Management, or CIS - Vulnerability Management

Softrim

Service Desk Manager

Alpharetta, GA · Hybrid

Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...

Softrim LLC

Service Desk Manager

Alpharetta, GA · On-site

Support implementation and optimization of ITSM platforms (e.g., ConnectWise Automate, ConnectWise Manage, Auvik, Jira, ConnectSecure, etc.). Governance & Compliance * Ensure adherence to security ...

SysAid Technologies

Channel Account Manager

Atlanta, GA · On-site +1

The product is genuinely differentiated: #1-rated Agentic ITSM in the Gartner 2025 Magic Quadrant ... ITSM or IT management familiarity is a strong advantage, not a requirement * You operate this way

AT&T

Principal Enterprise Release Manager

Atlanta, GA · On-site

$116K - $196K/yr

Modern Enterprise Release Management and ITSM * Advanced expertise in Excel, PowerPoint, PowerBI * Expert level Knowledge of SDLC for SAFe Agile and DevOps environments; best-in-class Release and ...

campus4tech

Senior ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management). * Familiarity with Agile/Scrum ...

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Itsm Manager information

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$57

How much do itsm manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for itsm manager in Georgia is $40.99, according to ZipRecruiter salary data. Most workers in this role earn between $29.93 and $52.93 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Georgia?

The most popular types of Itsm jobs in Georgia are:

What are popular job titles related to Itsm Manager jobs in Georgia?

For Itsm Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Georgia look for?

The top searched job categories for Itsm Manager jobs in Georgia are:

What cities in Georgia are hiring for Itsm Manager jobs?

Cities in Georgia with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 6% Contract, and 3% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $85,255 per year, or $41 per hour.

ITSM Lead

JConnect Infotech

Atlanta, GA • On-site

Other

Re-posted 12 days ago

Job description

Job Title

Must Have Technical/Functional Skills

  • ITIL Strong Knowledge and Hands-on experience
  • Strong understanding of ITSM principles and best practices, including ITIL framework.
  • Experience with ITSM tools and platforms (e.g., ServiceNow).
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to lead, mentor, and motivate teams.
  • Strong analytical and data analysis skills.
  • Bachelor's degree in computer science, information technology, or a related field.
  • Relevant certifications (e.g., ITIL V4, ServiceNow certifications)

Roles & Responsibilities

  • Developing and improving ITSM processes like incident and change management
  • Monitoring service delivery to meet agreed-upon service levels and address issues promptly
  • Establishing metrics to assess service performance and drive improvement initiatives
  • Promoting collaboration among IT teams and ensures clear communication with stakeholders
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About Jconnect Infotech

Sourced by ZipRecruiter

Jconnect Infotech is an esteemed corporation that operates within the Information Technology sector based in Noida, Uttar Pradesh, India. As a technology-driven firm, it offers various services such as IT Solutions, Software Development, Staffing Solutions and Management Consulting to businesses globally. Established as a pivotal player in its field, Jconnect Infotech was founded on the principles of delivering optimal solutions and promoting technological advancement within various industries. Their mission is to deliver innovative, cost-effective solutions and services to clients while maintaining their core values of integrity, excellence, and customer satisfaction.

Industry

Specialized design services

Company size

201 - 500 Employees

Headquarters location

Noida, Uttar Pradesh, in

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