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Itsm Manager Jobs in Georgia (NOW HIRING)

InterSources Inc

Sr. ServiceNow Developer

Atlanta, GA · On-site

$52 - $71.50/hr

... ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management). • Familiarity with Agile/Scrum methodologies for project delivery. • Excellent ...

CYNET SYSTEMS

Senior ServiceNow Developer

Atlanta, GA · On-site

$68/hr

Strong understanding of ITSM and ITOM processes, including workflows and automation. * Proven ... Perform Service Mapping, Client, and Event Management configurations to improve IT operations. ...

Metasys

ServiceNow Developer

Atlanta, GA

$52 - $71.50/hr

Develop, maintain and enhance applications on the ServiceNow ITSM platform (help desk/service management) Support clients in ServiceNow operations like User/ Group administration, reporting, Metrics ...

CYNET SYSTEMS

Senior Service Now Developer

Atlanta, GA · On-site

$68/hr

Strong understanding of ITSM and ITOM processes, including workflows and automation. * Proven ... Perform Service Mapping, Client, and Event Management configurations to improve IT operations. ...

Metasys

ServiceNow Architect

Atlanta, GA · On-site

Develop, maintain and enhance applications on the ServiceNow ITSM platform (help desk/service management) Support clients in ServiceNow operations like User/ Group administration, reporting, Metrics ...

Xforia, Inc.

ServiceNow Architect

Alpharetta, GA · On-site

$69.50 - $87.50/hr

Should have Good Experience in CMDB * Should have Strong Hands-on Experience in ServiceNow platform capabilities, including ITSM, ITOM, IBM, Service Portal, and ServiceNow Integration Hub. * Proven ...

Next Step Systems

IT Manager (Hands-on)

Suwanee, GA · On-site

$88K - $108K/yr

Suwanee GA Jobs, IT Manager, Networks, Servers, Storage, Cloud, Operations, Windows, Office, Outlook, SAP, IT Service Management, ITSM, IoT, Internet of Things, California Recruiters, IT Jobs, ...

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Itsm Manager information

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$40

$57

How much do itsm manager jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for itsm manager in Georgia is $40.99, according to ZipRecruiter salary data. Most workers in this role earn between $29.93 and $52.93 per hour, depending on experience, location, and employer.

What does an ITSM Manager do?

An ITSM (IT Service Management) Manager oversees the processes and teams that deliver IT services within an organization. They ensure that IT services are aligned with business needs, manage incident and problem resolution, and work to improve the quality and efficiency of IT operations. Responsibilities often include developing ITSM policies, monitoring service delivery performance, and leading service improvement initiatives. The ITSM Manager acts as a bridge between IT and other business units to support smooth operations and customer satisfaction.

What are the key skills and qualifications needed to thrive as an ITSM Manager?

To thrive as an ITSM Manager, you need expertise in IT service management frameworks (such as ITIL), experience with process improvement, and a strong understanding of IT operations, often supported by a relevant degree and ITIL certification. Familiarity with ITSM platforms like ServiceNow, BMC Remedy, or Jira Service Management is typically required. Strong leadership, communication, and problem-solving skills set exceptional ITSM Managers apart by enabling them to drive change and coordinate cross-functional teams. These skills are vital for ensuring efficient IT service delivery, continuous improvement, and alignment with organizational goals.

What are the primary challenges an ITSM Manager faces when implementing new IT service processes across a large organization?

An ITSM Manager often encounters challenges such as resistance to change from staff, ensuring effective communication between IT and other business units, and aligning new processes with existing technology and workflows. Managing stakeholder expectations and providing adequate training are crucial to gaining buy-in and ensuring smooth adoption. Additionally, balancing the need for standardization with the flexibility required by different departments can be complex, requiring strong leadership and problem-solving skills.

What is the difference between Itsm Manager vs Service Desk Manager?

AspectItsm ManagerService Desk Manager
Primary FocusOversees IT service management processes, ensuring efficient delivery and complianceManages daily service desk operations, customer support, and incident resolution
CertificationsITIL, COBIT, PMP often preferredITIL, HDI certifications common
Work EnvironmentStrategic, process-oriented, cross-departmentalOperational, customer-facing, team management
Industry UsageIT service providers, large enterprisesIT support centers, corporate IT departments

While both roles focus on IT service delivery, the Itsm Manager has a broader, process-driven role overseeing overall IT service management strategies. The Service Desk Manager concentrates on daily support operations and customer interactions. Understanding these differences helps in choosing the right career path or job focus.

What are the most commonly searched types of Itsm jobs in Georgia?

The most popular types of Itsm jobs in Georgia are:

What are popular job titles related to Itsm Manager jobs in Georgia?

For Itsm Manager jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Itsm Manager jobs in Georgia look for?

The top searched job categories for Itsm Manager jobs in Georgia are:

What cities in Georgia are hiring for Itsm Manager jobs?

Cities in Georgia with the most Itsm Manager job openings:

Itsm Manager jobs near you
Infographic showing various Itsm Manager job openings in Georgia as of August 2026, with employment types broken down into 80% Full Time, 11% Part Time, 6% Contract, and 3% Nights. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $85,255 per year, or $41 per hour.

Sr. ServiceNow Developer

InterSources Inc

Atlanta, GA • On-site

$52 - $71.50/hr

Full-time

Re-posted 12 days ago

Job description

Job Summary:
InterSources Inc. is a Small, Woman, and Minority-Owned Business Enterprise with over 18 years of experience in IT Consulting Services. They are seeking a Senior ServiceNow Developer to design, implement, and optimize solutions on the ServiceNow platform, enhancing IT service management and operational workflows.
Responsibilities:
• Design, develop, and implement ServiceNow solutions, including customizations and integrations.
• Collaborate with stakeholders to gather, analyze, and refine requirements.
• Customize and configure ServiceNow applications, modules, and workflows.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, including system designs and user guides.
• Mentor junior developers and contribute to the team's technical growth.
• Stay updated on the latest ServiceNow features and industry best practices.
• Ensure compliance with coding standards, security policies, and best practices.
• Conduct code reviews and actively participate in design discussions.
• Perform Service Mapping, Discovery, and Event Management configurations to improve IT operations.
Qualifications:
Required:
• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5+ years of hands-on experience with ServiceNow development and administration.
• Proficiency in ServiceNow APIs, JavaScript, HTML, and CSS.
• Strong understanding of ITSM and ITOM processes, including workflows and automation.
• Proven experience with ServiceNow modules such as ITSM(IT Service Management), CSM(Customer service management also called PSDS), HAM (Hardware asset management).
• Familiarity with Agile/Scrum methodologies for project delivery.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with cross-functional teams.
• ServiceNow platform expertise (development, configuration, integration).
• JavaScript and scripting knowledge.
• API integration (REST/SOAP web services).
• ITSM and ITOM process optimization.
• ITSM, CSM, HAM experience.
• Agile/Scrum project delivery.
• Technical documentation and system design.
• Troubleshooting and analytical thinking.
Preferred:
• Relevant certifications (e.g., ServiceNow Certified Application Developer, Implementation Specialist) are highly desirable.
Company:
InterSources Inc. solves operational problems where protection, performance, compliance, AI, and workforce capability must work together. Founded in 2007, the company is headquartered in Fremont, USA, with a team of 501-1000 employees. The company is currently Late Stage.
InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Year founded

2007

Social media

Twitter

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