Manhattan, NY · On-site
$23 - $27/hr
We are seeking a motivated, customer-focused Junior Enterprise Service Desk Analyst to provide Level 1 IT support across a comprehensive regional healthcare network, including hospitals, community ...
New
Manhattan, NY · On-site
$23 - $27/hr
We are seeking a motivated, customer-focused Junior Enterprise Service Desk Analyst to provide Level 1 IT support across a comprehensive regional healthcare network, including hospitals, community ...
New
$20.50 - $28/hr
What You Will Do Service Desk & Ticket Management * Support all inbound engagement channels - phone ... Good analytical and problem-solving skills, with a precise approach to documenting issues and ...
$20.50 - $28/hr
What You Will Do Service Desk & Ticket Management * Support all inbound engagement channels - phone ... Good analytical and problem-solving skills, with a precise approach to documenting issues and ...
Atlanta, GA · On-site
$19.75 - $27/hr
Learn more at www.dminc.com DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support requests through ...
Atlanta, GA · On-site
$19.75 - $27/hr
Learn more at www.dminc.com DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support requests through ...
$63K - $70K/yr
Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...
$63K - $70K/yr
Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...
Atlanta, GA · On-site
$63K/yr
Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...
Atlanta, GA · On-site
$63K/yr
Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...
Sherwood, OR · On-site
$22 - $30.25/hr
Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
Sherwood, OR · On-site
$22 - $30.25/hr
Service Desk Analyst Duration: 5 Months Location: Sherwood, OR Description Contract Service Desk Analyst are responsible providing support to end users when they contract call the service desk line.
$20 - $27.50/hr
... for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and ... Create, review, and publish knowledge base articles Assist in the development of junior team ...
$20 - $27.50/hr
... for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and ... Create, review, and publish knowledge base articles Assist in the development of junior team ...
Nashville, TN · On-site
$63K - $109K/yr
The Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and ...
Nashville, TN · On-site
$63K - $109K/yr
The Service Desk Analyst assists users resolve issues with computer hardware or software. Responds to user inquiries, assesses problems and issues with information technology (IT) equipment and ...
$80K - $90K/yr
Ability to mentor junior analysts, support escalation management, identify process improvements, and contribute to service desk standards, queue review, metrics, and reporting. * Ability to lead ...
$80K - $90K/yr
Ability to mentor junior analysts, support escalation management, identify process improvements, and contribute to service desk standards, queue review, metrics, and reporting. * Ability to lead ...
$80K - $90K/yr
Ability to mentor junior analysts, support escalation management, identify process improvements, and contribute to service desk standards, queue review, metrics, and reporting. * Ability to lead ...
$80K - $90K/yr
Ability to mentor junior analysts, support escalation management, identify process improvements, and contribute to service desk standards, queue review, metrics, and reporting. * Ability to lead ...
Dearborn Heights, MI · On-site
$19 - $25.75/hr
Service Desk Analyst Job Location: Detroit, MI (Hybrid) Job Type: Contract / Requirements: * ITIL certification preferred. * Additional Service Center responsibilities duties as required. * CA ...
Dearborn Heights, MI · On-site
$19 - $25.75/hr
Service Desk Analyst Job Location: Detroit, MI (Hybrid) Job Type: Contract / Requirements: * ITIL certification preferred. * Additional Service Center responsibilities duties as required. * CA ...
Dearborn Heights, MI · Hybrid
$19 - $25.75/hr
Service Desk Analyst Job Location: Detroit, MI (Hybrid) Job Type: Contract / Requirements: * ITIL certification preferred. * Additional Service Center responsibilities duties as required. * CA ...
Dearborn Heights, MI · Hybrid
$19 - $25.75/hr
Service Desk Analyst Job Location: Detroit, MI (Hybrid) Job Type: Contract / Requirements: * ITIL certification preferred. * Additional Service Center responsibilities duties as required. * CA ...
San Antonio, TX · On-site
$18.50 - $25.25/hr
They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...
San Antonio, TX · On-site
$18.50 - $25.25/hr
They are seeking a Service Desk Analyst who will support the operational efficiency of the Service Support Division by resolving first level customer service requests related to hardware and software ...
$20.25 - $27.75/hr
We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...
$20.25 - $27.75/hr
We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...
$21 - $36/hr
The Service Desk Analyst is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology ...
$21 - $36/hr
The Service Desk Analyst is responsible for delivering world-class support services across all Beth Israel Lahey Health, Inc. (BILH) entities and its affiliates. Using the Information Technology ...
Arlington, VA · On-site
$30 - $35/hr
Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...
Arlington, VA · On-site
$30 - $35/hr
Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...
Bend, OR · On-site
$21.75 - $29.75/hr
TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...
Bend, OR · On-site
$21.75 - $29.75/hr
TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...
Morrisville, NC · On-site
$19.25 - $26.25/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...
Quick apply
Morrisville, NC · On-site
$19.25 - $26.25/hr
Role- Service Desk Analyst - Proficiency in French language Location: Morrisville, NC - Onsite · Filters Help Desk calls and provides basic support and troubleshooting, such as password resets ...
$20 - $27.50/hr
Service Desk Analyst JOB SUMMARY: The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices nationwide. This ...
$20 - $27.50/hr
Service Desk Analyst JOB SUMMARY: The Service Desk Analyst plays a vital role on our IT Service Desk, providing frontline technical support to employees across our corporate offices nationwide. This ...
Manhattan, NY · On-site
$26 - $32/hr
The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service ...
New
Manhattan, NY · On-site
$26 - $32/hr
The Service Desk Analyst EDP will serve as front-line, level 1, IT support for the NYCHHC enterprise, which includes seven hospital networks and the corporate office. Monitor and answer the Service ...
New
$15.38 - $18.86
7% of jobs
$18.86 - $22.33
15% of jobs
$23.07 is the 25th percentile. Wages below this are outliers.
$22.33 - $25.81
14% of jobs
The median wage is $28.94 / hr.
$25.81 - $29.28
16% of jobs
$29.28 - $32.76
19% of jobs
$34.10 is the 75th percentile. Wages above this are outliers.
$32.76 - $36.23
12% of jobs
$36.23 - $39.71
8% of jobs
$39.71 - $43.18
3% of jobs
$43.18 - $46.66
3% of jobs
$46.66 - $50.13
2% of jobs
$50.13 - $53.61
1% of jobs
$15
$32
$53
| Aspect | Junior Service Desk Analyst | Service Desk Technician |
|---|---|---|
| Certifications | Basic IT certifications (e.g., CompTIA A+) | Similar certifications, often the same or higher |
| Work Environment | Help desk, remote support, entry-level IT support | Help desk, on-site or remote support roles |
| Employer & Industry Usage | Common in IT support teams across various industries | Used interchangeably in many organizations for entry-level support roles |
The Junior Service Desk Analyst and Service Desk Technician roles are similar, often requiring comparable certifications and working in help desk environments. The main difference lies in terminology preference; both serve as entry-level support positions focused on resolving user issues and maintaining IT services.
Cities with the most Junior Service Desk Analyst job openings:
The most popular types of Service Desk Analyst jobs are:
States with the most job openings for Junior Service Desk Analyst jobs include:
$23 - $27/hr
Other
Medical, Dental, Vision, Life, Retirement
Posted 3 days ago
New
We are seeking a motivated, customer-focused Junior Enterprise Service Desk Analyst to provide Level 1 IT support across a comprehensive regional healthcare network, including hospitals, community health centers, long-term care facilities, and administrative offices. This entry-level position is ideal for candidates looking to sharpen their communication, technical troubleshooting, and customer service skills while building a strong foundation in healthcare IT operations.
SUMMARY OF ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist in managing Level 1 Interactions, Incidents, Service Requests (Tasks / Catalogs), and Work Orders tickets from report to resolution, under guidance.
- Provide support to end-users, striving to resolve as many issues as possible at Level 1 with mentorship.
- Learn to serve as a single point of contact for users regarding Service Desk activities, including Interactions, Incidents, Service Requests (Tasks / Catalogs), and Work Orders
- Contribute to the ongoing improvement of the Service Desk processes and procedures.
- Assist in receiving, prioritize, document, and actively resolve end-users' tickets.
- Learn to triage requests for accurate transfers and escalations, adhering to service level agreements (SLAs).
- Learn to track open tickets, monitor progress against SLAs, and close resolved tickets.
- Learn and follow established escalation and paging procedures to ensure SLA compliance.
- Learn to provide support for application-related issues and requests.
- Assist in providing a positive customer experience by meeting expectations and building trust in resolution processes.
- Participate in special projects as assigned and perform other duties as required.
- Develop and remain technically knowledgeable and current on all IT technologies.
- Demonstrate the ability to work independently and collaboratively within a fast-paced team environment.
Educational Level:
- Associate's or Bachelor's degree in Information Technology or a related field
Experience:
- 1- 3 years of experience in a service desk or technical support role
Knowledge, Skills, Abilities and other Requirements:
- Understanding ServiceNow.
- Understanding remote desktop tools (Bomgar).
- Basic Hardware and Software Troubleshooting.
- Customer service skills
- Documentation skills
- Problem solving skills.
- Communication skills.
- Teamwork
Bomgar,Information Technology,Live Chat,remote desktop,ServiceNow,Software Troubleshooting,communication,Communication skills,point of contact,problem-solving,Problem solving skills,ability to work independently,Teamwork,Catalogs,customer experience,customer service skills,health services,healthcare,home care,long-term care,mentorship,Service portal,service level agreements,technical support,Phone calls,triage,service desk,Work Orders,Documentation skills
Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.
At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact
Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).
This posting is open for thirty (30) days.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
