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Junior Service Desk Analyst Jobs (NOW HIRING)

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$19.75 - $27/hr

Learn more at www.dminc.com DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support requests through ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA

$63K - $70K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...

DMI

Jr. Service Desk Analyst, Technician

Atlanta, GA · On-site

$63K/yr

Learn more at www.dminc.com About the Opportunity DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. Duties and Responsibilities: * Assist CDC personnel with Level 1 IT support ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Select For Hire

Sr. Service Desk Analyst

Richmond, VA

$20 - $27.50/hr

... for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and ... Create, review, and publish knowledge base articles Assist in the development of junior team ...

MB2 Dental

Service Desk Analyst

Carrollton, TX

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

MB2 Dental

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Dental Office

Service Desk Analyst

Carrollton, TX · On-site

$19.75 - $27/hr

We are seeking a highly capable Service Desk Analyst to assess and optimize the performance of our end-user IT systems and software. The Service Desk Analyst will be responsible for analyzing ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to provide ...

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Junior Service Desk Analyst information

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How much do junior service desk analyst jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for junior service desk analyst in the United States is $32.12, according to ZipRecruiter salary data. Most workers in this role earn between $23.08 and $35.34 per hour, depending on experience, location, and employer.

What is the difference between Junior Service Desk Analyst vs Service Desk Technician?

AspectJunior Service Desk AnalystService Desk Technician
CertificationsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often the same or higher
Work EnvironmentHelp desk, remote support, entry-level IT supportHelp desk, on-site or remote support roles
Employer & Industry UsageCommon in IT support teams across various industriesUsed interchangeably in many organizations for entry-level support roles

The Junior Service Desk Analyst and Service Desk Technician roles are similar, often requiring comparable certifications and working in help desk environments. The main difference lies in terminology preference; both serve as entry-level support positions focused on resolving user issues and maintaining IT services.

More about Junior Service Desk Analyst jobs
What cities are hiring for Junior Service Desk Analyst jobs? Cities with the most Junior Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Junior Service Desk Analyst jobs? States with the most job openings for Junior Service Desk Analyst jobs include:
Junior Service Desk Analyst jobs near you
Infographic showing various Junior Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 89% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $66,802 per year, or $32.1 per hour.
Jr. Service Desk Analyst, Technician

Jr. Service Desk Analyst, Technician

DMI

Atlanta, GA • On-site

$19.75 - $27/hr

Full-time

Medical, Life, Retirement

Posted 3 days ago

Job description

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efcient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com


DMI, LLC is seeking a Junior Service Desk Analyst, Technician to join us. 

Duties and Responsibilities:

  • Assist CDC personnel with Level 1 IT support requests through ServiceNow, email, phone, and chat channels.
  • Conduct initial troubleshooting and analysis of reported IT issues, escalating unresolved incidents as necessary.
  • Document customer interactions, resolutions, and escalations accurately in ServiceNow.
  • Support remote troubleshooting efforts using approved remote access tools.
  • Verify ticket closure with customers to ensure satisfaction and service restoration before finalizing incidents.
  • Maintain professional communication standards and provide courteous support to all users.

Education and Years of Experience:  

  • High School Diploma
  • 2+ Years of Experience in Deskside Support

Required and Desired Skills/Certifications: 

  • ITIL Preferred  

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: No Physical requirement needed for this position.

Location: Atlanta, Georgia


$63,889.50
$70,146.50

DMI is a diverse, prosperous, and rewarding place to work. Our culture is shaped by five core values that guide how we work, grow, and succeed together:

  • Do What’s Right – We lead with honesty and integrity.
  • Own the Outcome – We take responsibility and deliver.
  • Deliver for Our Customers – We are relentless about delivering value.
  • Think Bold, Act Smart – We innovate with purpose.
  • Win Together – We collaborate and celebrate our success.

These values aren’t just ideals—they show up in how we support every part of your well-being:

  • Convenience/Concierge – Virtual health visits, commuter perks, pet insurance, and entertainment discounts that make life easier.
  • Development – Annual performance reviews, tuition assistance, and internal career growth opportunities to help you thrive.
  • Financial – Generous 401(k) matches, life and disability insurance, and financial wellness tools to support your future.
  • Recognition – Annual awards, service anniversaries, referral bonuses, and peer-to-peer shoutouts that spotlight your achievements.
  • Wellness – Healthcare coverage, wellness programs, flu shots, and biometric screenings to support your health. 

DMI values employees for their talents and contributions, and we take pride in helping our customers achieve their goals. Because when we live our values, we all win together.

***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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