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Associate Service Desk Analyst Jobs in California

San Manuel Casino

Service Desk Analyst I

Highland, CA

$20.25 - $27.75/hr

Associate's degree in Computer Science or related field preferred. * Minimum one (1) year of ... General IT Service Desk Experience is preferred. * Demonstrated ability to analyze and diagnose ...

Highstreet IT

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing ...

Insight Global

Service Desk Specialist

San Diego, CA · On-site

$29 - $31/hr

Tier 2 Service Desk Analyst 3+ year contract with extensions Onsite Mon-Fri 8am-5pm pst An international law firm spanning across the US/Europe/Asia is looking for an onsite Tier 2 Service Desk ...

Insight Global

Service Desk Technician

Palo Alto, CA · On-site

$28 - $31/hr

This analyst will sit onsite in the Seattle WA office 5 days a week. This role will primarily focus ... The Service Desk analyst will serve as the front line for the firm and will assist the organization ...

Saicon Consultants Inc.

Service Desk Analyst

Campbell, CA · On-site

$23.75 - $32.50/hr

Ability to provide excellent client service. Ability to apply diagnostic techniques for problem ... Constantly perform desk-based computer tasks. Frequently sitting, using a telephone, grasping ...

Realty Income

IT Service Desk Analyst

San Diego, CA

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

Reporting to the IT Service Desk Manager, the IT Service Desk Analyst delivers technical support to employees across the organization while ensuring a high quality user experience. This role is ...

Din Tai Fung North America

Help Desk Analyst

Arcadia, CA

$28.10 - $33.65/hr

Paid Time Off (PTO) to support work-life balance (accrued based on length of service) * Paid Sick ... Associate's degree in Information Technology, Computer Science, or a related field; equivalent ...

Center for Family Health and Education

Be Seen First

Service Desk Analyst I

Van Nuys, CA · On-site

$25 - $31/hr

Education and Training Requirement: · Must have at a minimum, an Associate's degree in a related ... services for patients since 2009.

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in California

Associate Service Desk Analyst information

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How much do associate service desk analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for associate service desk analyst in California is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What is the highest salary for a service desk?

The highest salary for an Associate Service Desk Analyst can reach around $60,000 to $70,000 annually, depending on experience, certifications, and location. Senior or specialized roles in IT support may offer higher compensation, especially with advanced skills or in high-demand areas.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What is the average salary for a service desk analyst?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What does a service desk analyst do?

A service desk analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They document incidents, resolve common problems, and escalate complex issues to specialized teams, often using ticketing systems and remote tools. Strong communication skills and knowledge of IT environments are essential for this role.
What are popular job titles related to Associate Service Desk Analyst jobs in California? For Associate Service Desk Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in California look for? The top searched job categories for Associate Service Desk Analyst jobs in California are:
What cities in California are hiring for Associate Service Desk Analyst jobs? Cities in California with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you
Associate Service Desk Analyst

Associate Service Desk Analyst

Delta Dental Plans Association

Rancho Cordova, CA • On-site

$45K - $95K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Delta Dental rating

8.5

Company rating: 8.5 out of 10

Based on 50 frontline employees who took The Breakroom Quiz

102nd of 299 rated insurance

Job description


The Associate Service Desk Analyst is responsible for providing IT first level support, through various contact channels, as part of the Service Center which is the enterprise single point of contact for handling IT incidents and service requests.
Responsibilities
  • Answers incoming telephone, voicemail, e-mail and in-person requests for assistance from users experiencing problems with computer-related technologies such as Windows administration, Citrix, and remote connection support
  • Recognizes problems, researches, isolates, resolves and follows-up, as well as logs and tracks calls using an incident management tracking tool
  • Provides remote support and resolutions pertaining to client PC, laptops, virtual desktop, mobile devices, etc. and production business applications
  • Responsible for after hour, on call support for Enterprise IT escalations
  • Identifies, troubleshoots, and resolves hardware (non-dispatched) and software failures that prevent a user from employing an existing IT service
  • Manages their own queue and resolves the issue within the established SLA.
  • Registers IT issues in an Incident Management tracking tool and assigns either to themselves or escalates to a queue managed by additional support teams
  • Moves the location of existing IT resources by adding new software, upgrading software, and changing the configuration of user settings in software (non-dispatched)
  • Sets up new users, modifies access for existing users and installs standard applications in the desktop environment (no Security or permissions access is handled by Analyst)
  • Documents the processes needed to support any new software that is added to the environment as it relates to the desktop image or associated functions

    • Qualifications
    • O years of experience w/High School (2 years experience preferred)
    • Experience in level one (helpdesk support) in Windows based environments
    • Detail oriented and problem-solving capabilities
    • Thorough knowledge of industry best practice of system/software principles, procedures and methodologies
    • Ability to coordinate and prioritize multiple tasks in fast paced, high pressure environments
    • Strong analytical and quantitative skills to resolve difficult problems
    • Partner with the business to identify, document and prioritize business requirements
    • Ability to prepare various forms of reports, correspondence and presentations using data visualization techniques
    • Work within various SDLC methodologies (waterfall, iterative, agile)
    • Ability to quickly extract and communicate key insights from complex data and details
    • Advanced skills in Microsoft Excel, PowerPoint, Visio, and Outlook

    Base Pay Information
    The national base pay range at the end is a good-faith estimate of what Delta Dental may pay for new hires. Actual pay may vary based on Delta Dental's assessment of the candidate's knowledge, skills, abilities (KSAs), related experience, education, certifications and ability to meet required minimum job qualifications. Other factors impacting pay include prevailing wages in the work location and internal equity.
    Pay Grade 16. $45,814 - $95,980
    About Us
    Behind the smile! We are dedicated to safeguarding the health and financial stability of our employees and their loved ones. This commitment extends beyond the workplace to foster personal growth and holistic wellbeing. Our life-changing rewards package includes:
    • Competitive base and incentive pay
    • 401(k) with robust matching and non-matching contributions
    • Rich medical & pharmacy benefits
    • 100% employer-paid dental and vision benefits
    • Holistic wellbeing program with deep financial incentives
    • Generous paid time off plus 12 paid holidays and your birthday off
    • Culture of growth and learning: career development; tuition reimbursement; recognition program
    • Family support: adoption assistance, fertility treatment, child, elder & pet care assistance
    • Social responsibility and volunteer opportunities
    • Employee discount program

    Fair Chance Ordinances and Criminal Background Considerations
    This position requires that the applicant undergo a background check. Qualified applicants with arrest or conviction records will be considered for employment in accordance with any applicable federal, state or local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and/or New York Corrections Law Article 23-A.
    #LI-Hybrid
    About the Team
    Delta Dental Ins. is an equal opportunity employer and is committed to providing a professional work environment free from discrimination and harassment. Individuals seeking employment at Delta Dental are considered without regard to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, actual or perceived physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category. Delta Dental is committed to providing equal employment opportunities to all employees and applicants for employment. Accordingly, we have adopted and maintain an Equal Employment Opportunity Policy, Harassment-Free Work Environment Policy, and Respectful Workplace policies and will not tolerate violations of these policies.
    Unfortunately, our Delta Dental Enterprise is unable to hire individuals residing in Alaska, Hawaii, Maine, Nebraska, New Hampshire, North Dakota, Oklahoma, Vermont, West Virginia, Wyoming, Washington DC, Puerto Rico or other US Territories or outside of the United States at this time.

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