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Entry Level Help Desk Analyst Jobs in California

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... perform desk-side support as needed and directed. The Analyst will provide excellent customer ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Probe caller for in depth analysis of contributing factors and/or events that caused end result and ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Probe caller for in depth analysis of contributing factors and/or events that caused end result and ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Probe caller for in depth analysis of contributing factors and/or events that caused end result and ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to requests for IT assistance. As such, this position plays a critical role in creating an atmosphere within ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to requests for IT assistance. As such, this position plays a critical role in creating an atmosphere within ...

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical support to Bal Seal employees by troubleshooting hardware, software, and network issues. This role ...

IMIA, LLC

Service Desk Analyst III

San Diego, CA

$80K - $90K/yr

... and help improve service desk processes while delivering responsive, professional, and customer ... None LEVELING GUIDELINES Level Scope and Expectations Service Desk Analyst I Entry-level service ...

NextDeavor Inc.

Deal Desk Analyst 3

San Jose, CA · Hybrid

$40.32 - $50.39/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Deal Desk Analyst 3 Full-time San Jose, CA, US You'll be joining Adobe on a contract opportunity ... helping accelerate deal closure while ensuring compliance with internal policies and government ...

NextDeavor Inc.

Deal Desk Analyst 3

San Jose, CA

$40.32 - $50.40/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... Desk Analyst 3 You will help structure profitable, compliant transactions that support the organization's sales efforts and maximize revenue. You will partner closely with sales, legal, finance ...

NextDeavor Inc.

Deal Desk Analyst 3

San Jose, CA · Hybrid

$34.37 - $42.96/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Deal Desk Analyst 3 Full-time San Jose, CA You'll be joining Adobe on a contract opportunity ... help structure profitable, compliant transactions that address the needs of internal corporate ...

Stanfield Systems

Help Desk

Folsom, CA

$27/hr

Title - Helpdesk Support Analyst Rate - W2 54K/ year or $27/hr. W2 Length of the project - 4 years Location - Sacramento, Hybrid Experience - 3 years Key Responsibilities - 1. Helpdesk support duties ...

LiveRamp

Deal Desk Analyst

San Francisco, CA · On-site

$78K - $111K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Additionally, the Senior Deal Desk Analyst will help scale our Deal Desk function internally. We're looking for a proactive, independent thinker, with sound business acumen and excellent ...

Cypress HCM

Deal Desk Analyst 3

San Jose, CA · Hybrid

$49.30/hr

Deal Desk Analyst 3 Job Details * Deal Desk Analyst 3 (Contract) * Location: San Jose, CA (Hybrid ... The primary focus of this position will be to help structure profitable and compliant transactions ...

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Entry Level Help Desk Analyst information

See California salary details

$14

$23

$35

How much do entry level help desk analyst jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for entry level help desk analyst in California is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 25% Part Time, 2% Temporary, and 3% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $49,450 per year, or $23.8 per hour.

Help Desk Analyst

Jackson Lewis P.C.

Orange, CA • On-site

$26.70 - $33.40/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Jackson Lewis rating

8.5

Company rating: 8.5 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

13th of 34 rated law firms

Job description

Focused on employment and labor law since 1958, Jackson Lewis P.C.'s 1,000+ attorneys located in major cities nationwide consistently identify and respond to new ways workplace law intersects business. We help employers develop proactive strategies, strong policies and business-oriented solutions to cultivate high-functioning workforces that are engaged and stable, and share our clients' goals to emphasize belonging and respect for the contributions of every employee.
The Firm is ranked in the First Tier nationally in the category of Labor and Employment Litigation, as well as in both Employment Law and Labor Law on behalf of Management, in the U.S. News - Best Lawyers® "Best Law Firms".
The Firm is seeking an independent, detail oriented individual to provide end-user desktop and telecommunications hardware and software support. The individual will provide telephone support to users and perform desk-side support as needed and directed. The Analyst will provide excellent customer service with the objective to provide immediate solutions for end user issues and requests.
Essential Functions
  • Provide exceptional customer service.
  • Provide phone support while maintaining a phone availability status of 85% or higher.
  • Provide high level application, desktop, and telecom software and hardware support with the expectation of immediate solutions for end user issues.
  • Document end user issues/requests utilizing the IT Service Desk service management application.
  • Provide end-user hardware, software, and telecommunications desk-side system support.
  • Work in conjunction with entire support staff in the successful completion of all Service Desk related projects.
  • Work toward team standards in relation to the current Service Level Objectives.
  • Provide identification/resolution for IT Infrastructure and desktop issues.
  • Furnish reports, information and/or documentation as directed by management.
  • Retain ownership of all issues/requests assigned until closure with end user agreement.
  • Assist with execution of all desktop system and voice related moves, adds, changes, and upgrades.
  • Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
  • Participate in department initiatives and represent the department as a member of the technical staff. Keep abreast of technologies in the Desktop and Telecommunications environment by attending seminars and other educational opportunities as required.
  • Computer imaging as needed and directed by IT.
  • Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
  • Perform additional tasks as directed by management.

Qualifications/Skills Required
  • At least 2 years of Service Desk experience.
  • Excellent knowledge of MS Windows operating systems.
  • Excellent knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Outlook and Exchange.
  • PC hardware proficiency (Intel/Mac/HP).
  • Experience with macOS is a plus.
  • General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
  • Excellent customer service skills, including verbal and written communication skills; as well as telephone, interpersonal, analytical and organizational skills.
  • Team player, creative, innovative, flexible & enthusiastic.
  • Ability to work independently on special assignments.
  • Law firm experience a plus.

Educational Requirements
  • Associates Degree or equivalent work experience of 2 to 4 years required.

#LI KM
For California, the expected salary range for this position is between $26.70 and $33.40. The actual compensation will be determined based on experience and other factors permitted by law.
Jackson Lewis offers a competitive benefits package that includes: • Medical, dental, vision, life and disability insurance • 401(k) Retirement Plan • Flexible Spending and Health Savings Account • Firm-paid holidays, vacation and sick time • Employee assistance program and other firm benefits.
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other characteristics protected by law.

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