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Entry Level Help Desk Analyst Jobs in California

San Manuel Casino

Service Desk Analyst I

Highland, CA · On-site

$20.25 - $27.75/hr

Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... General IT Service Desk Experience is preferred. * Demonstrated ability to analyze and diagnose ...

Software Guidance & Assistance

Deal Desk Analyst

San Jose, CA · On-site

$24 - $32.75/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...

Software Guidance & Assistance

Deal Desk Analyst

San Jose, CA · On-site

$24 - $32.75/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Deal Desk. * Experience drafting and analyzing binding sales agreements. * Ability to work ...

Apex Systems

Service Desk Analyst

Brisbane, CA · On-site

$24.75 - $33.75/hr

Job#: 3047784 Service Desk Analyst Location: Brisbane, California Role Overview This position is ... You can reply STOP to cancel and HELP for help. You can access our privacy policy at Everforth Apex ...

Highstreet IT

Service Desk Support Analyst

Los Angeles, CA · On-site

$22 - $30.25/hr

The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing ...

Iterable

Deal Desk Analyst - Contract

San Francisco, CA · On-site

$45 - $55/hr

Iterable is looking for a contract Deal Desk Analyst to join its growing team. This is a hands-on ... Help support sales with quote and order form creation, including making edits inside of the CPQ ...

The Habit Burger Grill

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

The Service Desk Analyst is expected to provide excellent customer service while troubleshooting ... of Service Desk support experience or entry-level technical training and certifications. Our ...

Yum Brands

IT Helpdesk Analyst

Irvine, CA · On-site

$22.88 - $26/hr

The Service Desk Analyst is expected to provide excellent customer service while troubleshooting ... of Service Desk support experience or entry-level technical training and certifications. Our ...

AC Pro

Help Desk Technician

Rancho Cucamonga, CA · On-site

$26 - $32/hr

Analyze, troubleshoot, and resolve computer hardware, software, network, and system-related issues ... Identify and recommend opportunities to improve Help Desk processes, service delivery, and ...

Zumiez

Solutions Desk Analyst / DC Specialist

Corona, CA · On-site

$21 - $26/hr

Job Title Solutions Desk Analyst / DC Specialist FLSA Status Non-Exempt Reports To Solutions Desk Manager Schedule Full-Time Effective Date July 2026 Location Corona, CA Purpose The Solutions Desk ...

Neumo

Service Desk Analyst (On-Site)

Fairfield, CA · On-site

$60 - $80/hr

Service Desk Analyst (On-Site) Full Time Technical Fairfield, CA, US 1 Attachments 4 days ago ... Ability to quickly diagnose and resolve technical issuesExceptional teamwork skills to help other ...

Mars

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

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Entry Level Help Desk Analyst information

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How much do entry level help desk analyst jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for entry level help desk analyst in California is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.
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Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in California as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $49,450 per year, or $23.8 per hour.

Analyst I Service Desk

Womble Bond Dickinson LLP

Glendale, CA • On-site

$45K - $83K/yr

Other

Re-posted 19 days ago

Womble Bond Dickinson rating

9.2

Company rating: 9.2 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

8th of 35 rated law firms

Job description

Service Desk Analyst

Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for our Glendale, CA, and Las Vegas, NV office. The Service Desk Analyst is a key member of a collaborative team that provides high-quality technical support to attorneys and staff firmwide. This role focuses on resolving hardware, software, and system-related issues—often in time-sensitive situations. Success in this position requires strong troubleshooting skills, clear communication, and a team-oriented mindset to ensure reliable service delivery and a positive user experience.

RESPONSIBILITIES:

  • Work as part of a distributed Service Desk team to provide technical support across a broad range of user devices, applications, and office environments.
  • Participate in a rotating after-hours and weekend on-call schedule shared across the team.
  • Provide in-person support and maintain technology operations at their designated home office, while also assisting remote users across the firm's 29 locations.
  • Monitor local and firmwide Service Desk queues, collaborating with teammates to resolve escalated or complex technical issues.
  • Contribute to knowledge sharing by documenting procedures and proposing service delivery improvements.
  • Collaborate with other functional IT departments on projects and operational needs.
  • Coordinate setup of telephone, printers, and firm-approved software in collaboration with other team members.
  • Assist in regular conference room checks and support audio/video conferencing technologies.
  • Occasional travel required to assist with firm-related needs, including litigation and trial site support.

REQUIREMENTS:

  • Associate's degree or equivalent from a two-year college required; a four-year degree and relevant industry certifications preferred.
  • ITIL certification or demonstrated understanding preferred.
  • Strong knowledge of Microsoft Windows and Office; experience with legal-specific applications is highly valued.
  • Excellent written and verbal communication skills
  • Strong sense of teamwork, collaboration, and accountability in a distributed support model.
  • Demonstrated ability to provide responsive, professional, and user-friendly support in a high-demand environment.

This position is subject to export control laws.

COMPENSATION: The national average salary range for this role is $45,000 - $83,000. Starting salary will be determined based on location, qualifications and experience.

Womble Bond Dickinson (US) LLP will consider all qualified applicants for employment, including those with arrest or conviction records, in a manner consistent with the requirements of applicable federal, state, and local laws, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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