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Entry Level Help Desk Analyst Jobs in California

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Oracle

HR Help Desk Manager

San Francisco, CA · On-site

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...

Realty Income

IT Service Desk Analyst

San Diego, CA

$27.65 - $34.19/hr

A qualified candidate will typically have: * 1+ years of IT Help Desk, Service Desk, Desktop ... Strong troubleshooting, analytical, and problem solving skills. * Excellent customer service ...

Realty Income

IT Service Desk Analyst

San Diego, CA · On-site

$27.65 - $34.19/hr

A qualified candidate will typically have: * 1+ years of IT Help Desk, Service Desk, Desktop ... Strong troubleshooting, analytical, and problem solving skills. * Excellent customer service ...

Concept Plus, LLC

Service Desk Systems Analyst

San Diego, CA · On-site

$21.75 - $29.75/hr

They are seeking a Service Desk Systems Analyst to provide technical assistance to a client ... help desk or technical support role. • Must be able to meet requirements for DOD 8140 IAT 1 ...

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Entry Level Help Desk Analyst information

See California salary details

$14

$23

$35

How much do entry level help desk analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for entry level help desk analyst in California is $23.77, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.59 per hour, depending on experience, location, and employer.

What does an entry level help desk analyst do?

An Entry Level Help Desk Analyst provides technical support to users, helping them troubleshoot and resolve computer, software, and network issues. They typically answer queries via phone, email, or chat, and may assist with tasks such as password resets, software installations, and basic hardware troubleshooting. Their primary goal is to ensure users can work effectively by resolving technical problems quickly and efficiently. This role often serves as a starting point for a career in IT, offering valuable experience in customer service and technical problem-solving.

What are the key skills and qualifications needed to thrive as an entry level help desk analyst, and why are they important?

To thrive as an Entry Level Help Desk Analyst, you need a basic understanding of computer hardware, software troubleshooting, and networking concepts, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for providing timely support, ensuring user satisfaction, and maintaining smooth IT operations.

What are some common challenges an entry level help desk analyst might face in their first year?

Entry Level Help Desk Analysts often encounter challenges such as managing multiple support tickets simultaneously, troubleshooting unfamiliar technical issues, and effectively communicating solutions to users with varying levels of technical knowledge. Adapting to fast-paced environments and learning new software or systems quickly are also common hurdles. However, these challenges provide valuable learning opportunities and help analysts develop problem-solving and customer service skills essential for career advancement.

Can you get an Entry Level Help Desk Analyst job with no experience?

Entry Level Help Desk Analyst positions often do not require prior experience, but candidates typically need basic technical knowledge, good communication skills, and familiarity with common tools like ticketing systems. Employers may consider relevant certifications or coursework as sufficient for entry-level applicants.
More about Entry Level Help Desk Analyst jobs
What are the most commonly searched types of Help Desk Analyst jobs in California? The most popular types of Help Desk Analyst jobs in California are:
What are popular job titles related to Entry Level Help Desk Analyst jobs in California? For Entry Level Help Desk Analyst jobs in California, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Analyst jobs in California look for? The top searched job categories for Entry Level Help Desk Analyst jobs in California are:
What cities in California are hiring for Entry Level Help Desk Analyst jobs? Cities in California with the most Entry Level Help Desk Analyst job openings:
Entry Level Help Desk Analyst jobs near you
Infographic showing various Entry Level Help Desk Analyst job openings in California as of July 2026, with employment types broken down into 73% Full Time, and 27% Contract. Highlights an 100% In-person job distribution, with an average salary of $49,450 per year, or $23.8 per hour.

HR Help Desk Manager

Oracle

San Francisco, CA

Full-time

Re-posted 15 days ago

Oracle rating

8.7

Company rating: 8.7 out of 10

Based on 151 frontline employees who took The Breakroom Quiz

55th of 242 rated software companies

Job description

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing the team's workload, setting priorities, and ensuring that service levels are met.

Responsibilities

The Help Desk Manager plays a critical role in delivering a flawless customer experience by monitoring the duties of the service desk team members and securing prompt attendence to client inquires.

Responsibilities:

  • Manage the team's workload and ensure timely delivery of service
  • Monitor service desk team members' duties to ensure prompt attendance to client inquiries
  • Address training needs and develop training plans for team members
  • Conduct team meetings to review performance, discuss issues and provide guidance
  • Manage customer escalations and ensure they're handled professionally
  • Keep service desk procedures documented and up-to-date
Qualifications

Key qualifications required to succeed as the team leader of a service desk:

  • Showcase good interpersonal skills for customer relations
  • Ability to work under pressure
  • Must have good leadership skills 
  • Must be knowledgeable about service desk system and IT tools
  • Must have good judgment in handling serious customer problems.

If you meet these requirements and are interested in this exciting opportunity, please submit your application with your resume and cover letter

What Oracle employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Oracle

Sourced by ZipRecruiter

An Oracle career can span industries, roles, Countries and cultures, giving you the opportunity to flourish in new roles and innovate, while blending work life in. Oracle has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry. In order to nurture the talent that makes this happen, we are committed to an inclusive culture that celebrates and values diverse insights and perspectives, a workforce that inspires thought leadership and innovation. Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. We also encourage our employees to engage in the culture of giving back to the communities where we live and do business. At Oracle, we believe that innovation starts with diversity and inclusion and to create the future we need talent from various backgrounds, perspectives, and abilities. We ensure that individuals with disabilities are provided reasonable accommodation to successfully participate in the job application, interview process, and in potential roles. to perform crucial job functions. That's why we're committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

Industry

It services

Company size

10,000+ Employees

Headquarters location

Redwood City, CA, US

Year founded

1977

Social media

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