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Manager Help Desk Analyst Jobs in California (NOW HIRING)

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA ... Ability to learn new technologies, manage multiple priorities, and work independently and ...

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier ... Ability to learn new technologies, manage multiple priorities, and work independently and ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA · On-site

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Effectively present information and respond to questions from managers and end users. * Compose ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Effectively present information and respond to questions from managers and end users. * Compose ...

Exchange Bank

Help Desk Analyst

Santa Rosa, CA

$22 - $28.50/hr

ESSENTIAL FUNCTIONS: IT Help Desk Support: * * Document all ITSM tickets into ticketing system ... Effectively present information and respond to questions from managers and end users. * Compose ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... Perform any other duties deemed necessary by the Manager of International IT Operations and Help ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

The Help Desk Analyst provides the Information Technology Department's first line response to ... Perform any other duties deemed necessary by the Manager of International IT Operations and Help ...

Chipton Ross

Help Desk Analyst I

Del Rey, CA · On-site

$26.68/hr

Job #219459 Chipton-Ross is seeking a Service Desk Analyst 1 for a contract opportunity in Topeka ... ServiceNow Incident, Request, and Knowledge Management processes * Corporate-issued iOS and Android ...

Trinchero Family Estates

Sr. Help Desk Analyst

Lodi, CA · On-site

$38.20 - $45/hr

The Senior Help Desk Analyst respectfully and professionally facilitates the daily operations of ... Management may assign or reassign duties and responsibilities to this job at any time due to ...

Bal Seal Engineering

Help Desk Analyst I

Lake Forest, CA · On-site

$25 - $31/hr

Position Summary The Help Desk Analyst is responsible for providing timely, high-quality technical ... This role supports end-user technology, manages company-issued devices, assists with employee ...

Info Way Solutions

APPLICATION ANALYST (HELP DESK)

Fremont, CA · On-site

$22.50 - $30.75/hr

Info Way Solutions is seeking an Application Analyst (Help Desk) to provide technical assistance ... The role involves responding to inquiries, managing help desk tickets, and conducting training for ...

James Perse Los Angeles

WE ARE CURRENTLY HIRING A HELP DESK ANALYST IN MARINA DEL REY, CA OBJECTIVE OF THE POSITION Through the role modeling of company behaviors, the help desk analyst is responsible for providing ...

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Manager Help Desk Analyst information

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in California?

The most popular types of Help Desk Analyst jobs in California are:

What cities in California are hiring for Manager Help Desk Analyst jobs?

Cities in California with the most Manager Help Desk Analyst job openings:

Manager Help Desk Analyst jobs near you

Help Desk Analyst

Wood Rodgers

Roseville, CA • On-site

$19.75 - $24.75/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system.

  • Install software, configure workstations, perform hardware troubleshooting, and support user access issues.

  • Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions.

Job description

Help Desk Analyst
Department: Technology
Employment Type: Full Time
Location: Roseville, CA
Compensation: $19.75 - $24.75 / hour
Description
Are you seeking a career where you can foster a positive working environment and enhance employee relations? Do you possess flexibility, proactivity, approachability, a knack for problem-solving, and a good sense of humor? If so, you've found the right place!
Wood Rodgers, a leading engineering consulting firm, is seeking a Help Desk Analyst to provide Tier 1 technical support across the organization. This role serves as the first point of contact for hardware, software, Microsoft 365, connectivity, and end-user support issues in a primarily Windows environment. The ideal candidate is employee-focused, technically curious, and able to troubleshoot a variety of systems while communicating effectively with users at all levels.
This is a staffed, hourly, non-exempt position.
A day in the life as a Wood Rodgers' Help Desk Analyst
  • Troubleshoot, resolve, and document support requests through phone, Microsoft Teams, remote-support tools, and the ticketing system.
  • Install software, configure workstations, perform hardware troubleshooting, and support user access issues.
  • Escalate complex issues as needed and maintain accurate documentation of troubleshooting efforts and resolutions.
  • Assist with equipment inventory, asset tracking, and technology lifecycle management.
  • Deliver responsive customer service to employees at all levels.
  • Contribute to knowledge sharing, process improvement, and support documentation.
  • Travel to other office locations as needed for onsite support.

Qualifications & Skills
  • 3+ years of help desk, desktop support, or related IT experience.
  • Knowledge of Windows, Microsoft 365, computer hardware, software applications, and end-user support.
  • Strong troubleshooting, problem-solving, communication, and customer service skills.
  • Ability to learn new technologies, manage multiple priorities, and work independently and collaboratively.
  • Experience with ticketing systems, Active Directory, networking concepts, workstation deployment, and remote support tools preferred.
  • Technical certifications, an IT-related degree, and experience supporting specialized business applications are a plus.
  • Valid driver's license and ability to travel between office locations as needed.

A note on hourly pay ranges
The range does not reflect geographic variations and may fluctuate above or below the stated amount. Offers will be based on several factors, including experience, education, skills, licensure, certifications, training, and location. Base pay is just one part of the comprehensive compensation package offered by Wood Rodgers. If you feel you meet the requirements but may be outside of the pay range, please apply anyway and let's talk through it.
How we elevate your game
Joining Wood Rodgers comes with perks to support you in your personal and professional journey.
  • A Unique Culture: We're an engineering firm that feels refreshingly different. As inventors who ask, "why not?", our leadership empowers employees to grow, challenge conventions, and develop creative solutions. We host grand parties, offer surprise days off, and consistently reinvest in our employees rather than focusing solely on corporate profits. While these perks contribute to our vibrant culture, it's the remarkable people at the heart of it all - individuals who are passionate about learning, teaching, helping, and collaborating.
  • Teamwork: Experience what it means to be part of the Wood Rodgers family. Be inspired by your leaders, supported and encouraged by your teammates to live a full and exciting life, and receive holistic support in your work and personal endeavors. Visit our website or follow us on social media @woodrodgersinc to get a glimpse of our dynamic community!
  • Learning + Development: Engage in leadership development programs and goal setting to unlock new possibilities for your career and life. Grow within the company through mentorship and achieve your potential as a leader from the moment you're hired.

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