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Manager Help Desk Analyst Jobs in California (NOW HIRING)

Adecco

Help Desk Support Analyst

Dublin, CA · Hybrid

$33 - $38/hr

As a Help Desk Support Analyst you will support the mission to develop and support people, reports ... Execute processes to manage the implementation of Allocation systems via Allocation software and ...

Druva

Deal Desk Analyst

Santa Clara, CA · On-site

$24 - $33/hr

**If you're interested in joining the Druva family in a future Deal Desk Analyst role in Santa Clara ... Order Management, Revenue Ops, and Legal. This individual will help drive standardization and ...

Druva

Deal Desk Analyst

Santa Clara, CA · On-site

$24 - $33/hr

**If you're interested in joining the Druva family in a future Deal Desk Analyst role in Santa Clara ... Order Management, Revenue Ops, and Legal. This individual will help drive standardization and ...

Technet Inc

Service Desk Analyst

Folsom, CA · On-site

$22 - $30/hr

Service Desk Analyst / Desk Side Support ... Able to follow policies, processes and procedures used to manage the technical support of the ...

Eleven Recruiting

Senior Service Desk Analyst

Del Mar, CA · On-site

$21.50 - $29.50/hr

... management. • Adhere to best practices when deploying and upgrading hardware. • Identify and ... help desk. • Provide meeting support - video conferences, webinars, and presentations. • ...

Robert Half

Help Desk/Desktop Support Analyst

Atwater, CA · On-site

$22 - $25/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance ... Manage user account access tasks within Active Directory, including password resets and basic ...

Apex Space

Help Desk Lead

Los Angeles, CA · On-site

$350/day

This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians ... Ability to analyze technical issues and provide practical troubleshooting options and solutions.

Cypress HCM

Deal Desk Analyst 3

San Jose, CA · Hybrid

$49.30/hr

The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...

Torrid

Service Desk Analyst

City Of Industry, CA · On-site

$23.15 - $28.93/hr

Manage service requests to make sure that they are SLAs are met and provide status updates to ... Employee Assistance Program (EAP) - Aimed at helping employees address a variety of personal and ...

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Manager Help Desk Analyst information

What does a manager help desk analyst do?

A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.

What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?

Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.

What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?

To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.

What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?

AspectManager Help Desk AnalystHelp Desk Analyst
CertificationsITIL, CompTIA A+, HDI Support CenterCompTIA A+, HDI Support Center, Microsoft Certified
Work EnvironmentSupervisory role, team management, strategic planningFrontline support, troubleshooting, customer service
ResponsibilitiesOverseeing help desk operations, staff management, process improvementResponding to user issues, resolving technical problems, documenting tickets

The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.

What are the most commonly searched types of Help Desk Analyst jobs in California?

The most popular types of Help Desk Analyst jobs in California are:

What cities in California are hiring for Manager Help Desk Analyst jobs?

Cities in California with the most Manager Help Desk Analyst job openings:

Manager Help Desk Analyst jobs near you

PM, Network, Help Desk, Application Support for Housing Authority

Management Applications, Inc.

Inglewood, CA • On-site

$21.25 - $29.25/hr

Full-time

Re-posted 25 days ago

Job description

PM, Network, Help Desk, Application Support for Housing Authority
Management Applications, Inc., a leading provider of Managed IT Services and Network Management, Design and Implementation is seeking High-Level IT Professionals for the Housing Authority of the City of Los Angeles to provide maintenance and support of its technology infrastructure as well as other information technology services.
Job Responsibilities and Experience Requirements:
Support
  • Helpdesk and Desktop Support and Administration
  • Datacenter and Server Support and Administration
  • Network Connectivity (Multiple Location Network)
  • IT Asset Inventory and Documentation
  • Project Management
  • Architecture, Engineering and Design Services (technical infrastructure, tools and utilities, security etc.)
  • Security and Disaster Recovery
  • Change Management
  • Third Party Coordination
  • Application Support and Maintenance
  • Web Services (PHP, ASP.NET/ASP, ADO.NET, SQL, XML, XSLT, AJAX, XHTML, IIS 6/7, JavaScript, CSS, Visual Studio, SharePoint Server 2007/2010, Dreamweaver, Photoshop/Fireworks, Flash, InDesign)
  • Telecom and Voice Support Services
  • Surveillance Camera Support Services

Strategic
  • Support the IT department to enhance departmental coordination and service provisioning to users
  • Establish robust governance mechanism
  • Implement best of breed project management office
  • Provide technology thought leadership and solution architecting to HACLA
  • Leverage best practices & competencies to drive improvements

Operations
  • Reduce time, effort and cost on operational activities by utilizing industry standards, deploying tools and standardization
  • Measure, track, report and improve quality of service to users
  • Leverage best-practices in managing operations optimization

Positions:
Site Manager/Project Manager
Helpdesk Manager
Network Services Manager
Help Desk Staff
Network Staff
Applications Support Staff
Job Application Instructions:
To be considered for these positions please submit a clear and concise resume (2 pg max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements. Please also list all IT certifications within your resume.

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