Help Desk
$27/hr
Title - Helpdesk Support Analyst Rate - W2 54K/ year or $27/hr. W2 Length of the project - 4 years ... Required Qualifications - 1. Experience in Training Management Minimum of three (3) years managing ...
Help Desk
$27/hr
Title - Helpdesk Support Analyst Rate - W2 54K/ year or $27/hr. W2 Length of the project - 4 years ... Required Qualifications - 1. Experience in Training Management Minimum of three (3) years managing ...
Help Desk/Desktop Support Analyst
Santa Monica, CA · On-site
$33.25 - $38.50/hr
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support in a ... Manage daily service requests through a ticketing platform such as Freshdesk, maintaining timely ...
Quick apply
Help Desk/Desktop Support Analyst
Santa Monica, CA · On-site
$33.25 - $38.50/hr
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support in a ... Manage daily service requests through a ticketing platform such as Freshdesk, maintaining timely ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
HR Help Desk Manager
San Francisco, CA · On-site
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for managing ...
Help Desk Lead
Los Angeles, CA · On-site
$65 - $90/hr
This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians ... Ability to analyze technical issues and provide practical troubleshooting options and * solutions.
Help Desk Lead
Los Angeles, CA · On-site
$65 - $90/hr
This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians ... Ability to analyze technical issues and provide practical troubleshooting options and * solutions.
Help Desk Lead
Los Angeles, CA · On-site
$70 - $110/hr
This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians ... Ability to analyze technical issues and provide practical troubleshooting options and * solutions.
Help Desk Lead
Los Angeles, CA · On-site
$70 - $110/hr
This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians ... Ability to analyze technical issues and provide practical troubleshooting options and * solutions.
Help Desk Lead
Los Angeles, CA · On-site
$80K - $100K/yr
This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians ... analyze technical issues and provide practical troubleshooting options and solutions. • Strong ...
Help Desk Lead
Los Angeles, CA · On-site
$80K - $100K/yr
This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians ... analyze technical issues and provide practical troubleshooting options and solutions. • Strong ...
Help Desk Lead
Los Angeles, CA · On-site
$85 - $125/hr
This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians ... Ability to analyze technical issues and provide practical troubleshooting options and * solutions.
Help Desk Lead
Los Angeles, CA · On-site
$85 - $125/hr
This position manages and prioritizes trouble tickets, assigns work to helpdesk technicians ... Ability to analyze technical issues and provide practical troubleshooting options and * solutions.
Service Desk Analyst
Downey, CA · On-site
$30 - $42/hr
The Service Desk Analyst is responsible for providing technical assistance and support related to ... In addition, they manage, maintain, and deploy the hardware images and assets, maintain user ...
Quick apply
Service Desk Analyst
Downey, CA · On-site
$30 - $42/hr
The Service Desk Analyst is responsible for providing technical assistance and support related to ... In addition, they manage, maintain, and deploy the hardware images and assets, maintain user ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement ...
Service Desk Analyst I
Highland, CA · On-site
$20.25 - $27.75/hr
Problem resolution may involve the use of diagnostic and help request tracking tools, as well as ... Communicate SLAs to manage end-user expectations and provide suggestions for continual improvement ...
Analyst I Service Desk
Glendale, CA · On-site
$45K - $83K/yr
Service Desk Analyst Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for our Glendale, CA, and Las Vegas, NV office. The Service Desk Analyst is a key member of a collaborative ...
Analyst I Service Desk
Glendale, CA · On-site
$45K - $83K/yr
Service Desk Analyst Womble Bond Dickinson (US) LLP seeks an on-site Service Desk Analyst for our Glendale, CA, and Las Vegas, NV office. The Service Desk Analyst is a key member of a collaborative ...
Deal Desk Analyst
San Jose, CA · On-site
$24 - $32.75/hr
The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...
Deal Desk Analyst
San Jose, CA · On-site
$24 - $32.75/hr
The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...
Deal Desk Analyst
San Jose, CA · On-site
$24 - $32.75/hr
The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...
Deal Desk Analyst
San Jose, CA · On-site
$24 - $32.75/hr
The primary focus of this position will be to help structure profitable and compliant transactions ... Manage the day to day deal approval process, meet with sales teams, communicate via documented ...
Service Desk Support Analyst
Los Angeles, CA · On-site
$22 - $30.25/hr
The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing ...
Service Desk Support Analyst
Los Angeles, CA · On-site
$22 - $30.25/hr
The role of the Service Desk Analyst is to provide a wide range of services related to Incident Management and Request Management as defined by ITIL. Setting customer expectations and providing ...
Service Desk Analyst II
Los Angeles, CA · On-site
$65K - $87K/yr
At CHLA, your work will help build brighter tomorrows for the children and families we serve ... Strong organizational skills and the ability to manage multiple tasks simultaneously. * Ability to ...
Service Desk Analyst II
Los Angeles, CA · On-site
$65K - $87K/yr
At CHLA, your work will help build brighter tomorrows for the children and families we serve ... Strong organizational skills and the ability to manage multiple tasks simultaneously. * Ability to ...
Help Desk & Network Manager
Lodi, CA · On-site
$125K - $135K/yr
The Help Desk & Network Manager will be responsible for the direction of all Network Operations ... Provide analysis and appropriate recommendations to meet future needs. * Recommend, coordinate ...
Help Desk & Network Manager
Lodi, CA · On-site
$125K - $135K/yr
The Help Desk & Network Manager will be responsible for the direction of all Network Operations ... Provide analysis and appropriate recommendations to meet future needs. * Recommend, coordinate ...
Manager Help Desk Analyst information
What does a manager help desk analyst do?
A Manager Help Desk Analyst oversees the help desk team responsible for providing technical support to users within an organization. Their duties include managing support ticket workflows, training and supervising help desk staff, analyzing support data to improve processes, and ensuring customer satisfaction. They also develop and implement policies, coordinate with other IT departments, and resolve complex or escalated technical issues. The role requires strong leadership, communication, and problem-solving skills.
What are some common challenges faced by a manager help desk analyst, and how can they effectively address them?
Manager Help Desk Analysts often encounter challenges such as balancing high ticket volumes, maintaining team motivation, and ensuring consistent service quality. To address these, it's important to implement robust ticket triage processes, provide ongoing training, and foster open communication within the team. Regular performance reviews and feedback sessions can help identify areas for improvement and professional growth. Additionally, collaborating closely with other IT departments ensures quick resolution of complex issues and smooth escalation procedures.
What are the key skills and qualifications needed to thrive as a manager help desk analyst, and why are they important?
To thrive as a Manager Help Desk Analyst, you need expertise in IT troubleshooting, a solid understanding of service management principles, and experience in team leadership, often supported by a degree in information technology or a related field. Familiarity with IT service management (ITSM) tools such as ServiceNow or Jira, and certifications like ITIL, are typically expected. Strong communication, problem-solving, and organizational skills help you lead teams effectively and handle escalated issues. These competencies are critical for delivering high-quality technical support, maintaining service standards, and ensuring customer satisfaction.
What is the difference between Manager Help Desk Analyst vs Help Desk Analyst?
| Aspect | Manager Help Desk Analyst | Help Desk Analyst |
|---|---|---|
| Certifications | ITIL, CompTIA A+, HDI Support Center | CompTIA A+, HDI Support Center, Microsoft Certified |
| Work Environment | Supervisory role, team management, strategic planning | Frontline support, troubleshooting, customer service |
| Responsibilities | Overseeing help desk operations, staff management, process improvement | Responding to user issues, resolving technical problems, documenting tickets |
The Manager Help Desk Analyst typically oversees help desk teams, manages workflows, and implements support strategies, requiring leadership skills and relevant certifications. In contrast, Help Desk Analysts focus on direct technical support and customer service. Both roles are essential in IT support, but the manager position involves higher-level oversight and coordination.
What are the most commonly searched types of Help Desk Analyst jobs in California?
The most popular types of Help Desk Analyst jobs in California are:
What cities in California are hiring for Manager Help Desk Analyst jobs?
Cities in California with the most Manager Help Desk Analyst job openings:
Job description
Title - Helpdesk Support Analyst
Rate - W2 54K/ year or $27/hr. W2
Length of the project - 4 years
Location - Sacramento, Hybrid
Experience - 3 years
Key Responsibilities -
1. Helpdesk support duties, Service Now and JIRA ticket maintenance, Access Tickets management, Documentation management.
2. Enrollment Coordination Manage and coordinate student, communicating with both the State and individuals to ensure smooth onboarding.
3. Training Site Management Oversee the logistical readiness of training sites, ensuring locations are equipped and prepared for successful training sessions. Training Material Development & Improvement Prepare, update, and continuously enhance training materials to ensure content remains current, accurate, and engaging.
4. Training Delivery Deliver training programs to adapting instructional approach to diverse audiences and locations.
5. Post-Course Evaluation Administer and collect post-training surveys to assess course effectiveness and identify areas for improvement.
6. Customized Department Training Plan and coordinate the development and delivery of tailored training modules for specific departmental needs.
Required Qualifications -
1. Experience in Training Management Minimum of three (3) years managing consulting, planning, organizing, scheduling, and conducting training activities.
2. Healthcare Policy Knowledge Demonstrated experience working with Medicaid, Claims, providers, Policies, or analyzing health data related to state and federal policies and procedures.
3. Business Intelligence & Analytics Tools At least (1) year of experience with the ability to develop, maintain, and provide training on business intelligence and analytic reports. At least (1) year of experience using statistical reporting/data tools such as SAS for large-volume databases is a plus.
4. Instructional and Consultation Skills Capable of providing expert consultation, preparing manuscripts, delivering engaging instruction, and coordinating training aids. Exercise sound judgment in tailoring and presenting instructional content.
5. Healthcare Data Analysis At least two (2) years of experience in health care analysis, data mining, business process definition, documentation.
6. Communication Skills Strong verbal and written communication skills adaptable to technical and non-technical audiences. Proficient in delivering updates, formal presentations, business documentation, and technical reports.
7. Experience with California-specific healthcare systems is a plus but not explicitly required.
Additional Notes : The ideal candidate is proactive, adaptable, and skilled at translating complex technical information for diverse learner groups. Experience with California-specific healthcare systems is a plus. Comfort with remote and in-person training settings is expected.
About Stanfield Systems
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Folsom, CA, US
Year founded
2000