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Help Desk Representative Jobs in California (NOW HIRING)

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Participate in department initiatives and represent the department as a member of the technical ...

Clark Pacific

Help Desk Technician 1

Woodland, CA

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Ability to build strong relationships and engage and motivate teams representing diverse ...

Clark Pacific

Help Desk Technician 1

Woodland, CA

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Ability to build strong relationships and engage and motivate teams representing diverse ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Ability to build strong relationships and engage and motivate teams representing diverse ...

Schoolsfirstfcu

Service Desk Representative

Tustin, CA · On-site

$18.25 - $23.50/hr

Service Desk Representative The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical ... The estimate displayed represents the typical salary range for this position based on experience ...

SAIC

Help Desk Technician

San Diego, CA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical ... The estimate displayed represents the typical salary range for this position based on experience ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering ... The estimate displayed represents the typical salary range for this position based on experience ...

Kavaliro

Help Desk & Network Manager

Lodi, CA · On-site

$125K - $135K/yr

The Help Desk & Network Manager will be responsible for the direction of all Network Operations ... company representative. Job Requirements On-Site By using best practices and optimal employee ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

... represent the lifestyle of today's dynamic women. Position Summary This position reports to the Supervisor of the Operations Center Help Desk. The Help Desk Analyst provides the Information ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

We constantly evolve our business to represent the lifestyle of today's dynamic women. Position Summary This position reports to the Supervisor of the Operations Center Help Desk. The Help Desk ...

ALO

Help Desk Associate

Beverly Hills, CA · On-site

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote ... represents the current range for the non-exempt position. Please note that actual pay will vary ...

ALO

Help Desk Associate

Beverly Hills, CA

$35 - $40/hr

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote ... represents the current range for the non-exempt position. Please note that actual pay will vary ...

P3 Physical Therapy Inc

Front Desk Representative

Milpitas, CA · On-site

$16.75 - $20.50/hr

Front Desk Admin for Health and Wellness Office P3 Athletic & Physical Therapy is looking for a ... We are passionate about helping people live their happiest and healthiest lives. **To apply, go to ...

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All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in California

Help Desk Representative information

See California salary details

$12

$19

$26

How much do help desk representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk representative in California is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.35 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Experience with customer service and familiarity with ticketing systems can also be beneficial.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.
What are popular job titles related to Help Desk Representative jobs in California? For Help Desk Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Help Desk Representative jobs in California look for? The top searched job categories for Help Desk Representative jobs in California are:
What are popular job titles related to Help Desk Representative jobs in CA? For Help Desk Representative jobs in CA, the most frequently searched job titles are:
Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 32% Part Time, 2% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,651 per year, or $19.5 per hour.

Help Desk Representative - Information Technology

Marshallmedical

Placerville, CA • On-site

$24.51 - $29.41/hr

Full-time

Posted 20 days ago

Job description

Department:

Information Technology

Shift:

Primarily Days (United States of America)

Employee Type:

Regular

Per Diem Type (if applicable):

Minimum Pay Range:

$24.51 - $29.41
Job Description:

POSITION SUMMARY

The Help Desk Rep provides customer support for Information Technology including, telecom equipment, software, hardware and peripherals for Marshall Medical Center employees. Focuses on customer service and problem resolution when interacting by phone, email, or other support medium(s). Records caller's issue(s) in the support center incident tracking system and proceeds with trouble shooting/problem solving steps. Solves complex and common end-user issues in real-time, using standard department of Information Technology tools. Fields questions regarding e-mail functionality, network/local printer problems, data communication problems, remote network connectivity issues, software application problems, and network monitoring activity. As needed, instructs and advises customers in the use of hardware and software, including department specific software. Assists with account administration in all applications administered through Information Technology including Active Directory administration, share and file permissions, clinical systems, email, etc.

POSITION QUALIFICATIONS

Knowledge:

  • Knowledge of Information Technology and computer operations is required.

  • Experience working in a healthcare facility is desirable.

  • Experience working with a hospital information system is desirable.

  • Knowledge of common IT issues/troubleshooting methods, network/local printers, data communications, software, and client operations system issues strongly preferred.

  • Knowledge of account administration including permissions, creations and modifications desirable.

Skills:

  • Impeccable customer service skills.

  • The ability to prioritize, organize and multi-task several functions at once is a required skill for this job.

  • Ability to adhere to set schedule and to work alternate shifts when required.

  • Incumbent must have strong analytical, problem solving, documentation and writing skills.

  • Communication skills are essential when handling trouble calls or researching system errors.

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