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Help Desk Representative Jobs in California (NOW HIRING)

Jackson Lewis P.C.

Help Desk Analyst

Orange, CA · On-site

$26.70 - $33.40/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

We help employers develop proactive strategies, strong policies and business-oriented solutions to ... Participate in department initiatives and represent the department as a member of the technical ...

Clark Pacific

Help Desk Technician 1

Woodland, CA

$24 - $28/hr

This new Help Desk Technician role would provide onboarding and technology support to current and ... Ability to build strong relationships and engage and motivate teams representing diverse ...

Clark Pacific

Help Desk Technician 1

Woodland, CA

$24 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This new Help Desk Technician role would provide onboarding and technology support to current and ... Ability to build strong relationships and engage and motivate teams representing diverse ...

Clark Pacific

Help Desk Technician 1

Woodland, CA · On-site

$24 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

This new Help Desk Technician role would provide onboarding and technology support to current and ... Ability to build strong relationships and engage and motivate teams representing diverse ...

Schoolsfirstfcu

Service Desk Representative

Tustin, CA · On-site

$18.25 - $23.50/hr

Service Desk Representative The pay range for this position is listed below. Our pay ranges are built to allow for candidates with various levels of skill and experience to be considered, as well as ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical ... The estimate displayed represents the typical salary range for this position based on experience ...

SAIC

Help Desk Technician

San Diego, CA

$80K - $120K/yr

ORA_ON_SITE Description SAIC is seeking an experienced Help Desk Technician to join our Technical ... The estimate displayed represents the typical salary range for this position based on experience ...

SAIC

Help Desk Technician

San Diego, CA · On-site

$80K - $120K/yr

Description SAIC is seeking an experienced Help Desk Technician to join our Technical Engineering ... The estimate displayed represents the typical salary range for this position based on experience ...

Kavaliro

Help Desk & Network Manager

Lodi, CA · On-site

$125K - $135K/yr

The Help Desk & Network Manager will be responsible for the direction of all Network Operations ... company representative. Job Requirements On-Site By using best practices and optimal employee ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA · On-site

$20.75 - $28.25/hr

... represent the lifestyle of today's dynamic women. Position Summary This position reports to the Supervisor of the Operations Center Help Desk. The Help Desk Analyst provides the Information ...

BCBG Maxazria

Help Desk Analyst-Temp

Vernon, CA

$20.75 - $28.25/hr

We constantly evolve our business to represent the lifestyle of today's dynamic women. Position Summary This position reports to the Supervisor of the Operations Center Help Desk. The Help Desk ...

ALO

Help Desk Associate

Beverly Hills, CA · On-site

$35 - $40/hr

  • PTO

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote ... represents the current range for the non-exempt position. Please note that actual pay will vary ...

Cla-Val

IS Help Desk Technician

Costa Mesa, CA · On-site

$18.06 - $40.63/hr

... IS Help Desk Technician JOB DIMENSIONS : Job Summary: Under general supervision, supports ... The pay range represents the low and high ends of the salary range we reasonably expect to pay for ...

New

ALO

Help Desk Associate

Beverly Hills, CA

$35 - $40/hr

  • PTO

OVERVIEW The Corporate Helpdesk Associate provides technical support to office-based and remote ... represents the current range for the non-exempt position. Please note that actual pay will vary ...

P3 Physical Therapy Inc

Front Desk Representative

Milpitas, CA · On-site

$16.75 - $20.50/hr

  • Retirement

  • PTO

Front Desk Admin for Health and Wellness Office P3 Athletic & Physical Therapy is looking for a ... We are passionate about helping people live their happiest and healthiest lives. **To apply, go to ...

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All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in California

Help Desk Representative information

See California salary details

$12

$19

$26

How much do help desk representative jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for help desk representative in California is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.35 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Experience with customer service and familiarity with ticketing systems can also be beneficial.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.

What are popular job titles related to Help Desk Representative jobs in California?

For Help Desk Representative jobs in California, the most frequently searched job titles are:

What job categories do people searching Help Desk Representative jobs in California look for?

The top searched job categories for Help Desk Representative jobs in California are:

What are popular job titles related to Help Desk Representative jobs in CA?

For Help Desk Representative jobs in CA, the most frequently searched job titles are:

Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 32% Part Time, 2% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,651 per year, or $19.5 per hour.

Help Desk Support Representative

TravisMathew

Huntington Beach, CA • On-site

$18.25 - $23.50/hr

Full-time

Re-posted 17 days ago

TravisMathew rating

6.4

Company rating: 6.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

TravisMathew is a premium apparel brand that exists because we seized an opportunity-and we're inviting you to take yours. Back in 2007, we saw there weren't many companies whose clothing bridged the gap between performance and lifestyle, so we created our own. Inspired by the sun, surf, and sand of Southern California, we became a leading innovator in lifestyle performance apparel by making clothes for real life-plus working with premium wholesalers, building a leading e-commerce business, and opening retail stores around the world. We invite you to join team TravisMathew.
JOB OVERVIEW
The Help Desk Support Representative is responsible for providing efficient, timely, and high-quality Level I and II technical support to end-users of TravisMathew information systems.
ROLES AND RESPONSIBILITIES
  • Perform computer operational maintenance which includes the ability to install, setup, configure troubleshoot, and optimize client computer systems, peripherals, and components
  • Consistently demonstrate professional and superior customer service and interpersonal skills
  • Create and update incidents within ticket tracking system including detailed incident and resolution information
  • Configure and support anti-virus/anti-malware software and promptly address any reported security breaches
  • Update existing documentation as needed and create standard operating procedures and support KBs
  • Maintain assets (i.e., laptops, workstations, mobile devices, etc.) and updated inventory lists
  • Support new hire account creation, computer set-up and user orientation as needed
  • Ensure critical support issues are escalated as appropriate with internal and external resources to meet or exceed agreed upon service level agreement guidelines
  • Identifies and troubleshoots problems individually or as a part of a team and provides basic problem analysis and solution implementation that follows established technical guidelines
  • Responsible for all 3rd party client applications, mobile devices, and wireless networking support
  • Comply with and support departmental standards, service level agreements, process and procedures as required by IT SOX and security compliance
  • Support termination process, account disabling, asset reporting to HR, asset collection, license recovery, etc.
  • Uses the company's ticketing system to record thorough notes and to completely document customer interactions in the tickets created on their behalf
  • Manages tickets via the Support desk dashboard to ensure that time to first response SLAs are met
  • Regularly monitors the Support desk dashboard to triage tickets and monitors/prioritizes for ticket aging
  • Appropriately escalate widespread incidents to Management or Service Desk lead.
  • Performs all other duties as assigned by the Technical Lead(s), Supervisor or Manager

TECHNICAL COMPETENCIES (Knowledge, Skills & Abilities)
  • Exceptional Customer Service, soft skills.
  • Proficient in Microsoft Windows desktop OS and the Microsoft Office 365 Suite.
  • Working knowledge of Mac/OS X and iOS.
  • Working knowledge of Active Directory and Microsoft Windows domains, group policies.
  • Able to install, setup, configure, troubleshoot, and optimize basic to moderately complex systems & components.
  • Basic understanding of A.I. platforms and tools -Microsoft Copilot preferred.
  • Able to recognize and analyze system issues on a working level and identify resolutions or required escalations.
  • Able to recognize, understand, and troubleshoot system performance warnings, alerts and errors.
  • Able to work independently and prioritize multiple tasks to support business critical processes and service level agreement requirements in a fast-paced environment.
  • Basic understanding of 3rd party application support and troubleshooting.
  • Strong logic and technical problem-solving ability, along with high attention to detail.
  • Experience with multifunction printers, scanners and other standard office equipment.
  • At least basic knowledge of network concepts: DNS, DHCP, IP addresses, MAC addresses, Windows firewall.

EDUCATION AND EXPERIENCE
  • Minimum 2 years of corporate IT Support Desk experience
  • Relevant certifications, such as A+, Microsoft, and customer service training preferred

#LI-Onsite
29.38 - 36.71 - 44.04 USD Hourly
If your experience is close to what we're looking for, please consider applying! Experience comes in many forms - skills are transferable, and passion goes a long way. We know that diversity makes for the best problem-solving and creative thinking, which is why we're dedicated to adding new perspectives to the team and encourage everyone to apply.
TravisMathew is an Equal Employment Opportunity

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