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Help Desk Representative Jobs in California (NOW HIRING)

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$30 - $35/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to ... represents the current range for the base salary for this non-exempt position. Please note that ...

ALO

Warehouse Help Desk Associate

Beverly Hills, CA · On-site

$30 - $35/hr

OVERVIEW We are seeking a reliable and experienced Warehouse Help Desk Associate (Tier 2) to ... represents the current range for the base salary for this non-exempt position. Please note that ...

Medix

Medical Front Desk

Chula Vista, CA · On-site

$21 - $23/hr

We are seeking a compassionate, detail-oriented Medical Front Desk Representative to support a busy outpatient clinic environment. This is an excellent opportunity for someone who enjoys helping ...

SAIC

Tier 2 Help Desk Technician

San Diego, CA · On-site

$120K - $160K/yr

Description Tier 2 Help Desk support acts as the second line of IT support, handling complex, non ... Ability to represent successful completion of work in Agile Management systems (e.g. Jira ...

SAIC

Tier 2 Help Desk Technician

San Diego, CA

$21.25 - $28.75/hr

ORA_ON_SITE Description Tier 2 Help Desk support acts as the second line of IT support, handling ... Ability to represent successful completion of work in Agile Management systems (e.g. Jira ...

SAIC

Tier 2 Help Desk Technician

San Diego, CA · On-site

$21.25 - $28.75/hr

ORA_ON_SITE Description Tier 2 Help Desk support acts as the second line of IT support, handling ... Ability to represent successful completion of work in Agile Management systems (e.g. Jira ...

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Showing results 21-40

All JobsHelp Desk Representative JobsHelp Desk Representative Jobs in California

Help Desk Representative information

See California salary details

$12

$19

$26

How much do help desk representative jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk representative in California is $19.54, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $21.35 per hour, depending on experience, location, and employer.

What is a help desk representative?

Help Desk Representatives are professionals who provide technical support and assistance to customers or employees experiencing issues with software, hardware, or other technology. They typically respond to inquiries via phone, email, or chat, troubleshoot problems, and guide users through solutions. Help Desk Representatives may also escalate complex issues to higher-level technicians or document common problems to improve future support. Their primary goal is to resolve issues quickly and efficiently to ensure user satisfaction and minimize downtime.

What is the difference between Help Desk Representative vs Customer Support Specialist?

AspectHelp Desk RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+High school diploma or equivalent; certifications like CompTIA A+
Work EnvironmentHelp desk, IT support centers, remote supportCall centers, online support, retail, or service environments
Industry UsageIT, technology, telecommunicationsRetail, e-commerce, service industries
Common Search IntentTechnical troubleshooting, IT support rolesCustomer service, product assistance

The Help Desk Representative primarily focuses on technical support and troubleshooting within IT environments, often requiring technical certifications. In contrast, a Customer Support Specialist handles broader customer service tasks across various industries, emphasizing product or service assistance. While both roles involve assisting customers, their work environments and skill sets differ, making each suited to different career paths.

What qualifications do I need for a help desk representative?

Help desk representatives typically need a high school diploma or equivalent, strong communication skills, and basic knowledge of computer hardware and software. Some positions may require certifications such as CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Experience with customer service and familiarity with ticketing systems can also be beneficial.

What are some common challenges help desk representatives face when supporting users remotely?

Help Desk Representatives often encounter challenges such as accurately diagnosing issues without physical access to the user’s device, managing high volumes of support tickets, and communicating technical solutions in a way that is easily understood by non-technical users. Building rapport and trust remotely can also be difficult, making patience and clear communication crucial. Staying organized and leveraging remote troubleshooting tools are essential strategies for overcoming these challenges and providing effective support.

What are the key skills and qualifications needed to thrive as a help desk representative, and why are they important?

To thrive as a Help Desk Representative, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant associate degree or technical certification. Familiarity with ticketing systems like Zendesk or ServiceNow, remote access tools, and basic networking is typically required. Excellent communication, patience, and problem-solving skills help you address user issues efficiently and maintain customer satisfaction. These skills and qualifications ensure technical problems are resolved promptly, minimizing downtime and enhancing user experience.
What are popular job titles related to Help Desk Representative jobs in California? For Help Desk Representative jobs in California, the most frequently searched job titles are:
What job categories do people searching Help Desk Representative jobs in California look for? The top searched job categories for Help Desk Representative jobs in California are:
What are popular job titles related to Help Desk Representative jobs in CA? For Help Desk Representative jobs in CA, the most frequently searched job titles are:
Help Desk Representative jobs near you
Infographic showing various Help Desk Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 62% Full Time, 32% Part Time, 2% Temporary, and 3% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $40,651 per year, or $19.5 per hour.

Front Desk Representative - Union Street (SF)

Crunch Fitness

San Francisco, CA • On-site

$19.61/hr

Other

Medical, Life, PTO

Re-posted 6 days ago

Crunch Fitness rating

5.8

Company rating: 5.8 out of 10

Based on 149 frontline employees who took The Breakroom Quiz

44th of 63 rated gym and leisure clubs

Job description

Crunch Front Desk Representative

Crunch is a No Judgment Gym that believes in making serious exercise fun by fusing fitness and entertainment. Looking to combine work, fitness and fun? Working at Crunch is more than a job, it's an opportunity to inspire others to reach their fitness goals. Our 'No Judgments' philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. We are looking for energetic persons who want to work at a fun, high paced gym. If you are that person, then Crunch wants you!

Benefits/ Perks:

  • Great facilities with functional training areas, premier strength equipment, top-of-the-line cardio equipment and more
  • Complimentary CPR/AED Re-certifications
  • Benefits including group health insurance, disability insurance, life insurance, time-off benefits like vacation and holidays, and others. Must maintain full time status
  • Complimentary Crunch gym membership
  • Discounts on services, products, and much more!

Front Desk Representative Responsibilities:

  • Greet all members & guests with a smile and wish them well as they exit the club
  • Check in all members and guests in accordance with company procedures
  • Facilitate any messages on club software at member check-in
  • Answer phones in courteous, helpful, professional manner
  • Communicate special events to members and guests
  • Maintain an atmosphere which makes members feel welcome
  • Facilitate all member requests or forward to a manager
  • Maintain professional disposition at all times
  • Understand and follow all policies, procedures and standards
  • Sell retail products (if sold at the front desk)
  • Schedule member service needs
  • Assist in retail, childcare, etc. desks/areas as needed
  • Facilitate payment of member services in accordance with company procedures
  • Know club facility, services, and schedules
  • Maintain a clean and organized work area
  • Assist in all projects as delegated by club management
  • Above position may report to Operations Manager where applicable
  • Follow all policies and procedures in Employee Handbook
  • Above description may be subject to change or alteration at any time

Qualifications:

  • Fluent in English
  • Proficient reading and writing skills
  • Good communication skills
  • Strong customer service skills
  • 18+ years of age
  • Experience in a fast-paced environment
  • Multitasking skills
  • High energy and patience required
  • Open availability

Crunch provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Compensation: $19.61 per hour

What Crunch Fitness employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Crunch Fitness logo

About Crunch Fitness

Sourced by ZipRecruiter

Crunch is best known for our colorful personality and kickass group fitness and training programs that are #OnlyAtCrunch. With two brands, and a variety of membership options with no long-term commitments, the right Crunch experience is ready for you.

Industry

Fitness and sports centers

Company size

1,001 - 5,000 Employees

Headquarters location

New York, NY, US

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