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Technical Account Manager, DRAM Business Enablement

San Jose, California, United States

What You'll Do

Samsung Device Solutions America is seeking an Technical Account Manager, DRAM Business Enablement. Be motivated self‑starter to manage the customer selection of Samsung for DRAM‑based memory solutions being used in a breadth of applications. You will be focused on successful engineering engagement to drive the lead supplier position for design‑in and qualification, from technical program management to customer relationship management to engineering debugging in a collaborative environment. You will interact multiple internal stakeholders to maintain alignment with customer objectives and foster deeper engagement and relationships.

• Experience in supporting Datacenter, PC & consumer DRAM products to customers and enabling variable DRAM products: DDR based memory DIMMs, discrete LPDDR and DDR DRAM component, and HBM (High Bandwidth Memory).
• Understand customer requirements for DRAM product design‑in and working with Samsung HQ in Korea to provide solutions and suggestions.
• Support self‑qualification activity and understand DRAM SI/PI and timing analysis measurements.
• Controlling and following up on PCN (Product Change Notice) and organizing QTR (Quarterly Technical Review) and presenting roadmaps and market outlooks.
• Develop subject matter expertise needed to provide first‑line technical or operational issue resolution as needed to drive to closure.
• Synchronize with Samsung business teams to assure that the Samsung Technical strategy is fully aligned with our business strategy.
• Manage critical relationships with key customer decision makers.
• Demonstrate leadership through influencing, relationship building, customer focus, efficiency, excellent communication skills, and self‑development.
• Organize technical communication with customers in order to do problem solving in place and help to set up verification procedure and condition for the issue duplication and improvement.
• Communicate at various management levels.

Location: Daily onsite presence at our San Jose, CA office / U.S. headquarters in alignment with our Flexible Work policy.

Job ID: 42928

What You Bring

• Bachelors in Electrical, Computer Science or related Physical Science with 5+ years of experience or Masters in Electrical, Computer Science or related Physical Science with 1+ years of Industry Experience or PhD in Electrical, Computer Science or related Physical Science with 0+ years of Industry Experience Preferred.
• Familiar with DRAM memory design, Architecture or system architecture.
• Background in Signal Integrity/Power Integrity (SI/PI) and timing measurements.
• Understanding of semiconductor manufacturing, fab processes and advanced package technology.
• Familiar with system level operation including RAS, Memory Controller and memory PHY.
• Solid experience with supporting DRAM memory products.
• Prior experience in semiconductor technology, or memory field with customer facing responsibilities.
• Prior experience as an Applications, Development, Design, or Validation Engineer, or a related technical role.
• Customer support experience for DRAM products.
• An avid learner, you approach challenges with curiosity and resilience, seeking data to help build understanding.
• Leadership skills for driving customer enablement strategies and debugging activities.
• Strong verbal and written communication skill. Fluency in Korean is a plus.
• Some travel required, both international and domestic. Approximately 1–2 times per year, subject to customer needs.

What We Offer

Base Pay Range: $163,000 - $253,000 USD

We also offer incentive opportunities that reward employees based on individual and company performance. This is in addition to our diverse package of benefits centered around the wellbeing of our employees and their loved ones. In addition to the usual Medical/Dental/Vision/401k, our inclusive rewards plan empowers our people to care for their whole selves. An investment in your future is an investment in ours.

Give Back

With a charitable giving match and frequent opportunities to get involved, we take an active role in supporting the community.

Enjoy Time Away

You’ll start with 4+ weeks of paid time off a year, plus holidays and sick leave, to rest and recharge.

Care for Family

Whatever family means to you, we want to support you along the way—including a stipend for fertility care or adoption, medical travel support, and virtual vet care for your fur babies.

Prioritize Emotional Wellness

With on‑demand apps and free confidential therapy sessions, you’ll have support no matter where you are.

Stay Fit

Eating well and being active are important parts of a healthy life. Our onsite Café and gym, plus virtual classes, make it easier.

Embrace Flexibility

Benefits are best when you have the space to use them. That’s why we facilitate a flexible environment so you can find the right balance for you.

Equal Opportunity Employment Policy

Samsung Semiconductor takes pride in being an equal opportunity workplace dedicated to fostering an environment where all individuals feel valued and empowered to excel, regardless of race, religion, color, age, disability, sex, gender identity, sexual orientation, ancestry, genetic information, marital status, national origin, political affiliation, or veteran status.

When selecting team members, we prioritize talent and qualities such as humility, kindness, and dedication. We extend comprehensive accommodations throughout our recruiting processes for candidates with disabilities, long‑term conditions, neurodivergent individuals, or those requiring pregnancy‑related support. All candidates scheduled for an interview will receive guidance on requesting accommodations.