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Product Owner (Salesforce, Customer Facing, Digital Product Development) Location – Hybrid of 4 days/week onsite and 1 day/week remote
Contract Duration – June 2026 – March 31, 2028  - NEED ONLY LOCALS TO TORRANCE, CA

Note - Needs to have a Salesforce certification or be willing and able to gain salesforce Admin Certification within a 12 month timeframe from joining the team We are looking for an entrepreneurial Product Owner to join as a key member of our client's Digital Product Team supporting their financial services organization. This team supports the company's finance and insurance websites as well a mobile app, customer service agent console and other digital tools. The team's mission is to provide exemplary customer experience to foster trust and loyalty. The team value's each interaction as a brand building opportunity. They apply the following attributes (Listen, Understand, Advocate, and Anticipate) in every channel to provide seamless and relevant service.
As a Product Owner for the Digital Product Team, you will own responsibilities across the entire software development life cycle for projects and production support. For example, you will drive grooming sessions, capture requirements and acceptance criteria, aid the prioritization and sizing of work, prepare, and perform user acceptance testing, assist field training, craft customer / field / stakeholder communications, perform demos, support launch and triage during warranty. The team is currently working on improving their products through large projects, enhancements, and production support. Their products include:
Client Finance Websites:

• Support client finance customers in digital web channel.
• Expand self-service functionality to enable customers to easily manage their accounts online

Client Finance Mobile App:

• New channel to launch soon. To launch a mobile app channel for customers to make payments easily.

Client Insurance Websites:

• Support client insurance solutions business in digital web channel.

Agent Service Console + Agent Knowledge:

• Customer service representatives use console to serve customer requests. Knowledge summarizes standard operating procedures to help representatives understand how best to do their jobs

Customer Communications + Salesforce Marketing Cloud Platform:

• Customer communications via message center, email, SMS, web notifications, banner notifications and partner managed messages. Care and feeding of technical platform and templates.

 Responsibilities will include the following:

• Leading the Product team and be a subject matter expert for the Salesforce and mobile app environments
• Write clear user stories and acceptance criteria
• Must have experience (apparent in resume) in strategy, roadmap, leading projects, documenting requirements, UAT script writing, and UAT execution experience.
• Work with Business and IT teams to document process flows, status reports
• Write and execute well planned test scripts for UAT and provide support of other testing workstreams. Triage. Report on testing results
• Support nationwide customer, dealer, and field for operations (including the chat line and inbox), training and organizational change management
• Working with CX, business, development and testing resources to imagine, write, deliver, and test user stories
• Leading initiatives. Meeting with leadership to articulate art of the possible, proposal plans and budgets to gain approvals
• Maintaining operations to meet SLAs through payments batch, deployments, maintenance and vendor releases, platform releases, incident management and troubleshooting, license management, cost management, vendor management, etc.
• Lead agile spring planning, demo, retrospective and backlog management.
• Measure and analyze metrics for business cases and platform reporting.

 Required Skills and Expertise:

• BA/BS degree
• Excellent communication skills – both verbal and written.
• 2 years of payments, financial services, or captive finance industry experience
• Well-versed in Customer Facing + Payments Excellence
• Needs to have a Salesforce certification or be willing and able to gain salesforce Admin Certification within a 12 month timeframe from joining the team
• Platform Strategy expertise with Salesforce
• Needs to have extensive experience creating and executing UAT scripts.
• Must have excellent communication skills and strong communication skills and be able to clearly articulate their thoughts.
• Communication skills which include:
• Clarity: Communication is clearly understood by the audience.
• Descriptive: Requires the use of descriptive words and language.
• Concise: Ability to summarize the details.
• Influential: Persuasive in their communication.
• Listener: Is actively listening. Provides feedback that they are listening. Asks questions to ensure understanding.
• Organized: Ability to tell the story for the audience to understand.
• Emotional Intelligence: Knowing when to be concise vs detailed, gaging audience, and changing communication styles accordingly.
• 3-5 years of product management, product development or product operations experience
• 3-5 years of leadership experience, managing mixed teams: business / IT, internal / external, onshore / nearshore / offshore
• 2-5 years of experience with customer facing top brand digital product
• 1-2 years of roadmap and business planning experience.
• Experience driving procurement process from identification of options, evaluations and RFI/RFP selection of tools and vendors
• Must be comfortable leading and collaborating with UX, marketing and training (will be working with engineering, testing, SOX, compliance and legal).
• Needs to be open to ambiguity and quickly flex for changing conditions.
• Exhibit outstanding written and verbal multidisciplinary communication skills.
• Display an eagerness to make steady progress to successfully engage business and IT partners (within financial org, enterprise, and external vendors).
• Must be detail oriented and own a high level of accountability.
• Need maintain high standards for both project launches and operational excellence through quality, cost, and delivery.
• Must be a fast learner who will become a subject matter expert on customer personas, the platform, payment flows, business rules, account conditions, etc.

 Preferred Skills and Expertise:

• Mobile app experience.
• Agile certification for Product Owner or Scrum Master (Prefer SAFe Agile)
• 1-2 years of direct leadership experience, managing associates