ZipRecruiter

Log In

1

Chat Line Operator Jobs Near Me

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH · On-site

$19.75 - $27/hr

The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for ... Execute documented scripts, workflows, and standard operating procedures * Provide end users with ...

RedHelm

Service Desk Analyst I (Columbus)

Columbus, OH

$19.75 - $27/hr

The Service Desk Analyst I will primarily support end users who call our IT Service Desk line for ... Execute documented scripts, workflows, and standard operating procedures * Provide end users with ...

PSI Engineering

Field Service Technician

Columbus, OH · On-site

$70K - $75K/yr

... end pack line automation solutions from design and manufacturing to installation and ongoing ... Train customer operator, engineering, and maintenance staff on the operation and maintenance of ...

Pwc

US Tech - AI Engineering Manager

Columbus, OH · On-site

$73K - $244K/yr

... Operating production platforms with a focus on reliability and security - Working with product ... Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI ...

All JobsChat Line Operator JobsChat Line Operator Jobs Near Me

Chat Line Operator information

See salary details

$11

$18

$22

How much do chat line operator jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for chat line operator in the United States is $18.12, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $19.71 per hour, depending on experience, location, and employer.

What are popular job titles related to Chat Line Operator jobs?

For Chat Line Operator jobs, the most frequently searched job titles are:

What job categories do people searching Chat Line Operator jobs look for?

The top searched job categories for Chat Line Operator jobs are:

What cities are hiring for Chat Line Operator jobs?

Cities with the most Chat Line Operator job openings:

What states have the most Chat Line Operator jobs?

States with the most job openings for Chat Line Operator jobs include:

What are the most commonly searched types of Chat Line Operator jobs?

The most popular types of Chat Line Operator jobs are:

Chat Line Operator jobs near you
A map of the United States highlighting the number of Chat Line Operator job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Chat Line Operator job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Customer Service Representative

Forward Air Corporation

Groveport, OH • On-site

$21.50/hr

Full-time

Posted 11 days ago

Job description


Pay Rate: $21.50 per hour
Schedule: Mon - Fri 8am - 5pm
The Customer Service Representative provides front-line support to customers, internal sales representatives, and operations staff via phone, email, and chat. They focus on standard inquiries related to company services, shipment status, and basic issue resolution. They ensure each interaction is handled with courtesy, professionalism, and accuracy while adhering to established scripts and processes. This position is a career-launching opportunity, focused on rapid skills development, and is well-suited for someone with foundational customer service experience who is eager to learn, grow, and build expertise in the transportation and logistics industry.
Responsibilities
  • Answer incoming customer calls, emails, and chat inquiries, providing accurate information and support for standard questions and requests.
  • Document all customer interactions thoroughly, accurately, and efficiently in internal systems.
  • Process basic shipment change requests and follow up to confirm completion within established guidelines.
  • Review shipment tracking history and clearly communicate shipment status, delays, or next steps to customers.
  • Monitor shared email inboxes and respond to requests in a timely, professional manner.
  • Navigate multiple platforms, browsers, and applications during customer interactions while maintaining accuracy and focus.
  • Follow established scripts, workflows, and standard operating procedures (SOPs) to ensure consistency and compliance.
  • Proactively identify when an issue should be escalated to a more senior team member or leadership.
  • Participate in team meetings, training sessions, and coaching to continuously improve skills and performance.
  • Build positive working relationships with internal teams, including sales, operations, and station staff.
  • Regular and dependable attendance is required to meet business and customer needs.
  • All other duties as assigned to meet evolving business needs.

Qualifications
  • Education: High school diploma or GED equivalent required.
  • At least one year of customer service experience, preferably in a call center, office, or fast-paced customer-facing environment.
  • Solid computer proficiency, with the ability to learn and navigate multiple systems, platforms, and web browsers; ability to type 35+ wpm with strong accuracy to document customer interactions quickly.
  • Strong customer service orientation with clear verbal and written communication skills and a professional telephone manner.
  • Demonstrated ability to multitask, manage a steady workload, and remain calm and effective under pressure.
  • Demonstrated discretion and confidentiality in handling and protecting sensitive information.
  • Technical: Proficient with common office technologies, including Windows PCs, Microsoft O365 (Outlook, Word, Excel, PowerPoint, etc.) and web conferencing (Teams, Zoom, Webex, etc.)
  • Environment: Comfort commuting to/from and working in a 100% on-site setting (listed in this posting), with travel for related meetings/events.

Apply