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Chat Line Operator Jobs in North Carolina (NOW HIRING)

Duke Health

Communication Center Operator

Durham, NC · On-site

Answer calls on a multi-line system; identify caller needs; route and transfer calls to the ... Provide guidance and day-to-day support to newer staff via team chat and other channels. Level 3 - ...

Duke Health

Communication Center Operator

Durham, NC · On-site

Answer calls on a multi-line system; identify caller needs; route and transfer calls to the ... Provide guidance and day-to-day support to newer staff via team chat and other channels. Level 3 - ...

Great Wolf Lodge

Fast Food Cook

Concord, NC · On-site

$15.50/hr

... operating procedures; ensure completion of daily temperature logs, daily cleaning logs, line check ... Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website)

Great Wolf Lodge

Fast Food Cook

Concord, NC · On-site

$15.50/hr

... operating procedures; ensure completion of daily temperature logs, daily cleaning logs, line check ... Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website)

Great Wolf Resorts

Fast Food Cook

Concord, NC · On-site

$15.50/hr

... operating procedures; ensure completion of daily temperature logs, daily cleaning logs, line check ... Click on "Apply Now" or chat with a recruiter (bottom of your screen on Great Wolf's website)

GEODIS

Warehouse Supervisor

Lumberton, NC · On-site

$55K/yr

Provides first-line response to client and customer issues during the operating day, escalating to ... Visit our website at workatGEODIS.com and chat with our virtual recruiter, Sophie, to fast-track ...

AMP Limited

Field Service Technician

Charlotte, NC · On-site

$60 - $80/hr

... end pack line automation solutions from design and manufacturing to installation and ongoing ... Train customer operator, engineering, and maintenance staff on the operation and maintenance of ...

Pwc

US Tech - AI Engineering Manager

Charlotte, NC · On-site

$73K - $244K/yr

... Operating production platforms with a focus on reliability and security - Working with product ... Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI ...

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Chat Line Operator information

What is a chat line operator?

A Chat Line Operator answers phone calls or online messages, engaging in conversations with customers for entertainment, support, or companionship. This role often involves active listening, providing friendly or engaging discussions, and sometimes following specific scripts or guidelines. Operators may work in various industries, including dating, customer service, or adult chat services. Strong communication skills, discretion, and professionalism are essential for success in this position. The work is typically remote, offering flexible hours depending on the company’s needs.

What are the key skills and qualifications needed to thrive as a chat line operator?

To thrive as a Chat Line Operator, you need excellent written communication, fast typing skills, and a high level of accuracy and attention to detail. Familiarity with chat software platforms, CRM systems, and sometimes basic data entry or ticketing tools is typically required. Strong soft skills such as empathy, patience, and active listening help operators effectively support customers and create positive interactions. These abilities ensure clear, helpful, and timely responses, which are crucial for customer satisfaction and efficient service delivery.

What are some common challenges faced by chat line operators, and how can they be managed?

Chat Line Operators often handle multiple simultaneous conversations and may encounter customers with urgent or sensitive issues, which can make it a fast-paced and demanding environment. Effective time management and prioritization skills help operators respond promptly without sacrificing quality. It's important to stay calm under pressure and use available resources or escalation procedures when addressing complex inquiries. Many employers provide ongoing training and access to support materials, which can help operators feel prepared and confident in handling challenging situations.

How do I become a chat line operator?

To become a chat line operator, you typically need good communication skills, a quiet and private work environment, and sometimes prior experience in customer service or similar roles. Many employers require a high school diploma or equivalent and may provide training on their specific chat platforms and policies.

How much do chat line operators typically earn?

Chat line operators typically earn between $8 and $15 per hour, with some earning additional commissions or tips. Pay rates can vary based on experience, location, and the company, and the job often requires good communication skills and the ability to handle sensitive conversations.

What are popular job titles related to Chat Line Operator jobs in North Carolina?

For Chat Line Operator jobs in North Carolina, the most frequently searched job titles are:

What job categories do people searching Chat Line Operator jobs in North Carolina look for?

The top searched job categories for Chat Line Operator jobs in North Carolina are:

Chat Line Operator jobs near you
Infographic showing various Chat Line Operator job openings in North Carolina as of August 2026, with employment types broken down into 82% Full Time, 13% Part Time, and 5% Nights. Highlights an 90% In-person, and 10% Remote job distribution.

Communication Center Operator

Dukehealth.org

Durham, NC • On-site

Other

Posted 13 days ago

Duke Health rating

7.2

Company rating: 7.2 out of 10

Based on 256 frontline employees who took The Breakroom Quiz

346th of 898 rated healthcare providers

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.
About Duke Health Technology Solutions
Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence - and pairing them with a forward-thinking approach - Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.
Position Title: Communications Center Operator
Hours - Fri, Sat, Sun, Mon - 7am-6pm
The Communications Center Operator role involves managing telephone communications, scheduling appointments, and providing information within a large university and medical center environment. The position requires strong communication skills, multitasking ability, and knowledge of office procedures and relevant software
Job Summary
The Communication Center Operator is responsible for answering all incoming calls, scheduling appointments, answering emergency calls and taking messages. The position requires knowledge of business office procedures, strong grammar, spelling, punctuation, and typing skills. The operator must answer calls pleasantly and helpfully, speak clearly and concisely, and accurately follow both oral and written instructions. Additionally, the role involves sorting and filing materials correctly by alphabetical or numeric systems. The operator facilitates communication within the hospital system using multiple communication tools and serves as the Information Center for staff, physicians, and the community.
Duties and Responsibilities by Level:
Level 1

  • Manage a high volume of incoming calls and information flow in a large university and medical center environment.
  • Answer calls on a multi-line system; identify caller needs; route and transfer calls to the appropriate department or individual.
  • Use software databases to research and provide accurate information (e.g., department referrals, scheduling/appointment lines).
  • Maintain a clear, professional speaking voice and deliver courteous, consistent customer service.
  • Demonstrate strong listening skills, clear diction, sound judgment (including in emergencies), and the ability to multitask.
  • Maintain confidentiality and handle sensitive information appropriately.
  • Use computers effectively, including email and word processing in a Windows environment; talk and type simultaneously as needed.
  • Apply basic knowledge of healthcare operations and medical terminology in daily communication.
Level 2 - In addition to the duties described for Level 1, Level 2 personnel will:
  • Participate in cross-team projects to develop and document procedures for triage and problem resolution for VoIP telephony-related services.
  • Participate in an on-call/coverage rotation providing 24x7x365 support.
  • Support technical escalation of phone issues by collaborating with application and operations teams.
  • Provide guidance and day-to-day support to newer staff via team chat and other channels.
Level 3 - In addition to the duties described for Level 2, Level 3 personnel will:
  • Serve as a technical lead/subject matter expert, demonstrating proficiency in one or more defined areas.
  • Serve as a team lead as needed, supporting management with day-to-day workflow coordination and staff oversight.
  • Assist management with planning, designing, and implementing enterprise and technology solutions.
  • Collaborate effectively with customers, management, staff, and other stakeholders to drive timely resolution and service improvements.
  • Use advanced knowledge to troubleshoot complex issues, identify root causes, and drive problems to resolution.

Education and Experience Requirements
• A high school diploma or GED is required.
• At least two years of medical office experience and one year of office switchboard experience are mandatory.
• Basic computer and keyboarding skills are necessary.
• Flexibility to work various days and hours is expected.
• A minimum of one year's experience in a Community-Based Organization or Customer Service is also required.
Preferred Skills
• Proficiency in written and verbal English and an additional targeted language.
• Exceptional customer service skills and pleasant telephone manner.
• Working knowledge of Microsoft Office applications on PC
Required Qualifications by Level
Level
Experience Required
Operator 1
One year of IT or Call Center experience
Operator 2
Three years of Call Center experience
Operator 3 Five years of Call Center experience
This progression reflects an increase in responsibility and expertise within the emergency communications field.
Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions:
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.

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