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Chat Line Operator Jobs in Maryland (NOW HIRING)

Leidos

Service Desk Support

Bethesda, MD · On-site

$21.50 - $29/hr

This position provides first-line technical support to users within a highly secure enterprise ... chat, remote assistance, and deskside visits to resolve common hardware, software, operating system ...

Leidos

Service Desk Support

Bethesda, MD

$21.50 - $29/hr

This position provides first-line technical support to users within a highly secure enterprise ... chat, remote assistance, and deskside visits to resolve common hardware, software, operating system ...

Pwc

US Tech - AI Engineering Manager

Baltimore, MD · On-site

$73K - $244K/yr

... Operating production platforms with a focus on reliability and security - Working with product ... Chat, Direct Line) - Leading platform engineering teams delivering cloud-native services and AI ...

All JobsChat Line Operator JobsChat Line Operator Jobs in Maryland

Chat Line Operator information

See Maryland salary details

$11

$17

$22

How much do chat line operator jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for chat line operator in Maryland is $17.59, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $19.13 per hour, depending on experience, location, and employer.

What are some common challenges faced by Chat Line Operators, and how can they be managed?

Chat Line Operators often handle multiple simultaneous conversations and may encounter customers with urgent or sensitive issues, which can make it a fast-paced and demanding environment. Effective time management and prioritization skills help operators respond promptly without sacrificing quality. It's important to stay calm under pressure and use available resources or escalation procedures when addressing complex inquiries. Many employers provide ongoing training and access to support materials, which can help operators feel prepared and confident in handling challenging situations.

What is a Chat Line Operator job?

A Chat Line Operator answers phone calls or online messages, engaging in conversations with customers for entertainment, support, or companionship. This role often involves active listening, providing friendly or engaging discussions, and sometimes following specific scripts or guidelines. Operators may work in various industries, including dating, customer service, or adult chat services. Strong communication skills, discretion, and professionalism are essential for success in this position. The work is typically remote, offering flexible hours depending on the company’s needs.

What are the key skills and qualifications needed to thrive in the Chat Line Operator position, and why are they important?

To thrive as a Chat Line Operator, you need excellent written communication, fast typing skills, and a high level of accuracy and attention to detail. Familiarity with chat software platforms, CRM systems, and sometimes basic data entry or ticketing tools is typically required. Strong soft skills such as empathy, patience, and active listening help operators effectively support customers and create positive interactions. These abilities ensure clear, helpful, and timely responses, which are crucial for customer satisfaction and efficient service delivery.

What are popular job titles related to Chat Line Operator jobs in Maryland? For Chat Line Operator jobs in Maryland, the most frequently searched job titles are:
What job categories do people searching Chat Line Operator jobs in Maryland look for? The top searched job categories for Chat Line Operator jobs in Maryland are:
Chat Line Operator jobs near you
Infographic showing various Chat Line Operator job openings in Maryland as of July 2026, with employment types broken down into 58% Full Time, 8% Part Time, and 34% Contract. Highlights an 87% Physical, 1% Hybrid, and 12% Remote job distribution, with an average salary of $36,586 per year, or $17.6 per hour.

Computer Systems Analyst (contingent 034)

Systems Products and Solutions, Inc

Aberdeen Proving Ground, MD • On-site

Full-time

Re-posted 6 days ago

Job description

Title: Computer Systems Analyst

Location: APG, MD

A secret security clearance is required.

Responsibilities:

  • Provide Information Technology subject matter expertise and services, which duties typically include:
  • Central point of contact for all coordination/integration/planning efforts between CPE and NEC to include (but not limited to) end user account maintenance in the Army Training and Certification Tracking System (ATCTS) and ticket submission and management in the Army Enterprise Service Desk (AESD) REMEDY ticketing system
  • Resolving NIPR (unclassified) and SIPR (classified) enterprise, hardware, and software technical issues to include (but not limited to) system and end user account maintenance
  • Serving as Information Management Specialist in effectively assisting in the organization’s management of Information Management/Information Technology (IM/IT) processes and resources which enable the organization’s business and mission effectiveness
  • Proficient in using, deploying, administering, and configuring at the Army Enterprise Level, the entire MS Office 2013 Suite to include Outlook, Windows 7 or above Operating System, Project Pro, Visio, Access, PowerPoint; Adobe Acrobat Reader/Creative Cloud/Pro, Lotus Sametime Chat and MS Communicator applications, CISCO VPN client, McAfee security suite, and JAVA
  • Being proficient in using, deploying, administering, and configuring at the Army Enterprise Level network and non-network multi-function printers, computer docking stations, monitors, televisions, routers, switches; anything connected to end user's computers and/or the Aberdeen Proving Ground enterprise
  • Supporting analog and digital multi-line telephones
  • Supporting CISCO virtual communication equipment
  • Communications: Garrison telecommunications may include voice, video and computer communication lines, local area networks, telephone systems, facsimile systems, and secure/non-secure telephone systems
  • Automation: Computer software, peripherals, web services database management, knowledge management copiers, and support secure and non-secure electronic associated services
  • IT Planning: IT service level management, life cycle planning, new equipment fielding, teleconference services, wireless infrastructure, and mission systems support
  • Information Assurance: Enforce Information Assurance/Computer Network Defense policies and procedures, in accordance with NEC direction, accreditations, Goal 1 waivers, Certificates of Networthiness (CONS), Army Portfolio Management System (APMS), and IA training for Garrison

Education/Experience:

  • Bachelor’s degree and a minimum five (5) years relevant experience required.
  • Substitutions: 8 years of additional direct relevant technical experience may be substituted for education.
  • Proficient in using, deploying, administering, and configuring at the Army Enterprise Level, the entire MS Office 2013 Suite to include Outlook, Windows 7 or above Operating System, Project Pro, Visio, Access, PowerPoint; Adobe Acrobat Reader/Creative Cloud/Pro, Lotus Sametime Chat and MS Communicator applications, CISCO VPN client, McAfee security suite, and JAVA
  • Supporting CISCO virtual communication equipment
  • Information Assurance: Enforce Information Assurance/Computer Network Defense policies and procedures, in accordance with NEC direction, accreditations, Goal 1 waivers, Certificates of Networthiness (CONS), Army Portfolio Management System (APMS), and IA training for Garrison
  • Secret security clearance required

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