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Associate Service Desk Analyst Jobs (NOW HIRING)

Samprasoft

Service Desk Analyst

Grand Rapids, MI · On-site

$19 - $26/hr

Service Desk Analyst We are seeking a skilled and motivated Service Desk Analyst with experience in utilizing ServiceNow, and proficient troubleshooting skills. The successful candidate will play a ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA · On-site

$19.50 - $26.75/hr

Overview SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to ...

Lancesoft

Service Desk Analyst

Lewiston, NY · On-site

$35 - $38/hr

Service Desk Analyst Duration: 12+ Months Location: Lewiston, NY Pay rate range: $35.00 to $38.00 ... Associate degree in Information Systems;4-year college degree is preferred. EEO Employer LanceSoft ...

Sonoma Consulting

Service Desk Analyst

Glenview, IL · On-site

$20 - $27.25/hr

Service Desk Analyst Halo Group is a premier provider of IT talent. We place technology experts within the teams of the world's leading companies to help them build innovative businesses that keep ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Our client is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer. This position is full-time and onsite in Arlington, VA, Monday ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to provide ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Harris

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Infojini Inc

Service Desk Analyst

Pontiac, MI · On-site

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

CAI

Service Desk Analyst

Albany, NY · On-site

$21/hr

Service Desk Analyst Req number: R7803 Employment type: Full time Worksite flexibility ... Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

CAI

Service Desk Analyst

Annapolis, MD · On-site

$21/hr

Service Desk Analyst Req number: R7803 Employment type: Full time Worksite flexibility ... Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

CAI

Service Desk Analyst

Indianapolis, IN · On-site

$21/hr

Service Desk Analyst Req number: R7803 Employment type: Full time Worksite flexibility ... Remote Who we are CAI is a global services firm with over 9,000 associates worldwide and a yearly ...

Union College

Service Desk Analyst

Schenectady, NY · On-site

$60K - $62K/yr

Service Desk Analyst Pay Status and Classification: Exempt, Regular full-time, In-Person. This ... Bachelor's degree in a related field, or an Associate's degree combined with relevant professional ...

Union College

Service Desk Analyst

Schenectady, NY · On-site

$60K - $62K/yr

Service Desk Analyst Pay Status and Classification: Exempt, Regular full-time Supervisor: Manager ... Bachelor's degree in a related field, or an Associate's degree combined with relevant professional ...

Unioncollege

Service Desk Analyst

Schenectady, NY · On-site

$60K - $62K/yr

Service Desk Analyst Pay Status and Classification: Exempt, Regular full-time, In-Person. This ... Bachelor's degree in a related field, or an Associate's degree combined with relevant professional ...

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Service Desk Analyst Team Lead Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

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All JobsAssociate Service Desk Analyst Jobs

Associate Service Desk Analyst information

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$14

$24

$35

How much do associate service desk analyst jobs pay per hour?

As of Jun 30, 2026, the average hourly pay for associate service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include specialized roles such as senior consultants, high-level contractors, or freelance professionals in fields like IT, finance, or engineering. These positions often require advanced skills, certifications, or extensive experience, and may involve project-based or contract work with high hourly or daily rates.

What jobs pay $10,000 a month without a degree?

An Associate Service Desk Analyst typically earns less than $10,000 per month, but some high-paying roles like sales managers, real estate brokers, or certain tech specialists can reach or exceed that level without a degree, often relying on experience, certifications, or skills. These roles may involve sales, technical expertise, or entrepreneurial activities and often require strong communication, industry knowledge, or certifications rather than formal degrees.

What is an associate service desk analyst?

An associate service desk analyst is an entry-level IT support professional responsible for assisting users with technical issues, troubleshooting hardware and software problems, and providing customer service. They typically work in help desk environments, using tools like ticketing systems and may require basic certifications such as CompTIA A+.
More about Associate Service Desk Analyst jobs
What cities are hiring for Associate Service Desk Analyst jobs? Cities with the most Associate Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Associate Service Desk Analyst jobs? States with the most job openings for Associate Service Desk Analyst jobs include:
What job categories do people searching Associate Service Desk Analyst jobs look for? The top searched job categories for Associate Service Desk Analyst jobs are:
Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in the United States as of June 2026, with employment types broken down into 27% Full Time, and 73% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst

Service Desk Analyst

Samprasoft

Grand Rapids, MI • On-site

$19 - $26/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Analyst

We are seeking a skilled and motivated Service Desk Analyst with experience in utilizing ServiceNow, and proficient troubleshooting skills. The successful candidate will play a pivotal role in providing excellent customer support, efficiently resolving technical issues, and contributing to the overall success of our IT service operations.

Required Skills
  • ITSM
  • Help Desk
  • Support
  • Troubleshooting
  • Service Desk
Job Duties
  • Receive and log incoming incident reports from end-users via various communication channels.
  • Prioritize incidents based on severity and impact, ensuring timely resolution and adherence to service level agreements (SLAs).
  • Investigate, diagnose, and troubleshoot technical issues reported by end-users, aiming to provide accurate solutions or workarounds promptly.
  • Utilize the ServiceNow platform to manage and track incidents throughout their lifecycle.
  • Create and maintain detailed incident records, including accurate descriptions of reported problems, diagnostic steps taken, and resolutions applied.
  • Collaborate with Tier 2 Support to escalate incidents when necessary, ensuring smooth handoffs and maintaining constant communication.
  • Employ systematic troubleshooting methodologies to identify root causes of incidents and prevent recurring problems.
  • Provide exceptional customer service by communicating clearly, professionally, and empathetically with end-users throughout the incident resolution process.
  • Document incident details, troubleshooting steps, and resolutions accurately within the organization's knowledge base.
  • Contribute to the continuous improvement of the knowledge base by suggesting updates and improvements based on evolving incident patterns.
  • Generate regular and ad hoc reports on incident trends, response times, and resolution outcomes for management review.
Job Requirements
  • Experience: A minimum of 1 year of experience in a similar service desk or technical support role, with hands-on exposure to incident management and resolution.
  • Experience using ITSM systems, ServiceNow preferred, for incident management and tracking.
  • Solid troubleshooting skills to diagnose and resolve technical issues across various hardware and software environments.
  • Exceptional interpersonal and communication skills, both written and verbal.
  • Ability to explain technical concepts to non-technical users effectively.
  • Customer-oriented mindset with a dedication to delivering high-quality support and solutions.
  • Empathy and patience when dealing with end-users facing technical challenges.
  • Demonstrated ability to collaborate within cross-functional IT teams for incident escalation and resolution.
  • Strong analytical and problem-solving abilities to identify root causes and implement effective solutions.

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