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Associate Service Desk Analyst Jobs (NOW HIRING)

Everwise Credit Union

Service Desk Analyst

South Bend, IN · On-site

$20 - $27.50/hr

The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 ... Associate degree in Computer Science, Management Information Systems (MIS), Information Technology ...

Harris

Service Desk Analyst

Saint Clair, PA · On-site

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Infojini Inc

Service Desk Analyst

Pontiac, MI

$20.25 - $27.75/hr

We offer an excellent compensation package We are looking for Service Desk Analyst in Pontiac, MI for 12+ months contract position. Please refer someone else if you are not available at this time or ...

Mortgage Connect

Service Desk Analyst

Coraopolis, PA

$19.50 - $26.75/hr

SERVICE DESK ANALYST Department: Service Desk Reports to: Service Desk Manager FLSA: Non-Exempt Schedule: 10am - 7pm EST Position Summary The Service Desk Analyst primary function is to provide ...

Harris

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

Harriscomputer

Service Desk Analyst

Pittsburgh, PA

$22/hr

Service Desk Analyst Location: St Clair Hospital in Pittsburgh, PA (Onsite) About Altera Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

TEEMA

Service Desk Analyst

Bend, OR · On-site

$21.75 - $29.75/hr

TEEMA is seeking a Service Desk Analyst to join their dynamic team of Help Desk Analysts in a world-class enterprise environment. The role involves troubleshooting technical issues and providing ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

Wabtec

Service Desk Analyst

Pittsburgh, PA

$62K - $85K/yr

The Service Desk Analyst will use critical thinking and standard operating procedures to perform IT support activities and resolve issues to ensure effective and timely resolution of tickets. This ...

Wabtec

Service Desk Analyst

Pittsburgh, PA · On-site

The Service Desk Analyst will use critical thinking and standard operating procedures to perform IT support activities and resolve issues to ensure effective and timely resolution of tickets. This ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL

$40K - $55K/yr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

Astrion

Enterprise Service Desk Analyst

Huntsville, AL · On-site

$19 - $26/hr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

Unioncollege

Service Desk Analyst

Schenectady, NY · On-site

$60K - $62K/yr

Service Desk Analyst Pay Status and Classification: Exempt, Regular full-time, In-Person. This ... Bachelor's degree in a related field, or an Associate's degree combined with relevant professional ...

Global Credit Union

Service Desk Analyst II

Anchorage, AK · On-site

$79K - $132K/yr

Service Desk Analyst Team Lead Primary Functions: Responsible for technical support, first-line problem/outage analysis, triage, and resolution in a 24x7 Operations Center. Operate in a fashion that ...

Union College

Service Desk Analyst

Schenectady, NY · On-site

$60K - $62K/yr

Service Desk Analyst Pay Status and Classification: Exempt, Regular full-time, In-Person. This ... Bachelor's degree in a related field, or an Associate's degree combined with relevant professional ...

Dexter Technologies

Service Desk Analyst

Houston, TX · On-site

$19.50 - $26.75/hr

The Service Desk Analyst will provide technical support and play a key role in maintaining our in-house technology infrastructure, spanning computer systems, mobile devices, and peripherals. This ...

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Associate Service Desk Analyst information

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How much do associate service desk analyst jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for associate service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the highest salary for a service desk?

The highest salary for an Associate Service Desk Analyst can reach around $60,000 to $70,000 annually, depending on experience, certifications, and location. Senior or specialized roles in IT support may offer higher compensation, especially with advanced skills or in high-demand areas.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What is the average salary for a service desk analyst?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What does a service desk analyst do?

A service desk analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They document incidents, resolve common problems, and escalate complex issues to specialized teams, often using ticketing systems and remote tools. Strong communication skills and knowledge of IT environments are essential for this role.
More about Associate Service Desk Analyst jobs
What cities are hiring for Associate Service Desk Analyst jobs? Cities with the most Associate Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Associate Service Desk Analyst jobs? States with the most job openings for Associate Service Desk Analyst jobs include:
What job categories do people searching Associate Service Desk Analyst jobs look for? The top searched job categories for Associate Service Desk Analyst jobs are:
Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in the United States as of July 2026, with employment types broken down into 1% Locum Tenens, 88% Full Time, 6% Part Time, 1% Temporary, and 4% Contract. Highlights an 83% Physical, 7% Hybrid, and 10% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.

Service Desk Analyst

Everwise Credit Union

South Bend, IN • On-site

$20 - $27.50/hr

Full-time

Posted 12 days ago

Job description

Job Description:
Position Summary:
The Service Desk Analyst is responsible for providing timely, courteous support for Tier 1 incidents and ensuring the efficient and appropriate escalation of complex issues while adhering to departmental standard operating procedures. The incumbent will generate reports, conduct research, and provide recommendations for continuous improvement. Additionally, the Analyst plays an active role in the change and problem management process to drive operational excellence.
Primary Responsibilities and Duties:
  • Service Desk Request Management: Respond to incoming Service Desk requests through multiple channels-including phone, email, messages, ServiceNow, and in-person interactions-adhering to Service Level Expectations.
  • Ticket Documentation: Accurately document all requests and issues, research, and resolution activities within the Service Desk system to ensure up-to-date records and information.
  • Issue Resolution: Resolve Tier 1 incidents and problems in alignment with Service Level Expectations, delivering effective solutions to end users.
  • Configuration and Deployment: Configure, deploy, and troubleshoot computers and other IT equipment for end-users. Ensure that the equipment is set up according to company standards and functions properly before deployment.
  • Escalation Process: Coordinate seamless hand-offs for Tier 2+ support by escalating issues to the appropriate departments, including specialized IT teams or other functional areas outside of IT, as needed. Ensure efficient follow-through in alignment with Service Desk protocols for prompt resolution.
  • Communication: Maintain clear, effective communication between end users, Level II support, and management to provide status updates until successful resolution.
  • Problem Coordination: Act as a liaison between IT resources and impacted users, facilitating communication for issues that affect multiple stakeholders.
  • Patch Management: Play a critical role in the monthly patch management process by contacting end-users to install updates, directly install updates when needed, and troubleshooting any issues that arise. Track and report on devices that have not been updated, identifying missing patches to ensure a secure and up-to-date environment.
  • Training Assistance: Assist the Service Desk Manager in training Service Desk staff on Service Desk process, supporting support procedures, and ATM/ITM related issue resolution and escalation practices.
  • SOP Development: Contribute to the development, maintenance, and continuous improvement of Standard Operating Procedures (SOPs), including documentation related to Service Desk operations and ATM/ITM support processes.
  • Metrics and Reporting: Monitor Service Desk performance metrics, ATM/ITM operational trends, and service levels. Prepare reports, and provide insights to support operational effectiveness and informed decision-making.
  • Knowledge Base Management: Lead efforts to develop, maintain, and enhance the Service Desk Knowledge Base including technical documentation, troubleshooting resources, and support materials related to ATM/ITM operations.
  • Change Management: Participate in change management activities as directed by the Service Desk Manager to support the successful implementation of operational and technology changes impacting Service Desk and ATM/ITM environments.
  • Problem Management: Identify recurring incidents and trends, including ATM/IM service distributions, assist in root cause analysis, document findings, and collaborate on long-term solutions to improve system stability and service reliability.
  • ATM/ITM Break/Fix Support Services: Serve as a subject matter expert for ATM operations by monitoring system performance, troubleshooting and escalating hardware, software, and network issues, coordinating with vendors and internal partners, and supporting break/fix activities to minimize downtime and ensure a positive member experience.
  • Assume additional responsibilities as necessary for the continued growth and advancement of Everwise.

Knowledge/Skills:
  • Excellent phone etiquette and customer service skills with a professional, courteous approach to support.
  • Strong written and verbal communication skills, with the ability to clearly explain technical information to non-technical users.
  • Strong problem-solving and analytical skills, particularly in a fast-paced environment.
  • Ability to quickly troubleshoot and resolve Tier 1 incidents effectively, managing multiple tasks simultaneously.
  • Ability to understand complex digital products and services.
  • Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems.

Minimum Requirements:
  • High School Diploma or GED
  • 1+ years of Service Desk, IT support or similar customer support role experience.
  • 1+ years of experience providing member service on digital product and services preferred
  • Associate degree in Computer Science, Management Information Systems (MIS), Information Technology, or a related field preferred.
  • CompTIA A+, ITIL Foundation, LeanIT Essentials or relevant certifications are preferred.
  • Prior experience in a financial institution is preferred.

Everwise is an equal opportunity employer. We are committed to creating an inclusive environment for all employees.

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