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Associate Service Desk Analyst Jobs in Virginia (NOW HIRING)

Omniscius

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Service Desk Analyst Our client is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer. This position is full-time and onsite in ...

Select For Hire

Sr. Service Desk Analyst

Richmond, VA

$20 - $27.50/hr

... for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and ... Associates degree or 2 years of relevant experience in a technical field or customer service ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Our client is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer. This position is full-time and onsite in Arlington, VA, Monday ...

Omniscius Consulting

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Our client is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer. This position is full-time and onsite in Arlington, VA, Monday ...

Navstar

Service Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

Service Desk Analyst RiVidium is seeking a Service Desk Analyst. This role supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused outcomes for service ...

New

ePlus

Service Desk Analyst I

Virginia Beach, VA · On-site

$16.83 - $24.04/hr

Service Desk Analyst I Virginia Beach, VA As a Service Desk Analyst I, you will be responsible for ... An associate degree (minimum) * Any relevant IT certification The initial base salary range for ...

RIVIDIUM

Service Desk Analyst

Alexandria, VA

$22 - $30/hr

RiVidium is seeking a Service Desk Analyst. This role supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused outcomes for service members, families, and ...

NetImpact Strategies

Service Desk Analyst I

Arlington, VA · Hybrid

$23.50 - $32/hr

NetImpact Strategies has an opportunity for a Service Desk Analyst I to provide front-line IT ... Associate's or Bachelor's degree in Information Technology or related field (or equivalent ...

Rividium Inc

Service Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

Full-Time/Part-Time Full-Time Description RiVidium is seeking a Service Desk Analyst. This role supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused ...

RiVidium, Inc

Service Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

Full-Time/Part-Time Full-Time Description RiVidium is seeking a Service Desk Analyst. This role supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused ...

NetImpact Strategies

Service Desk Analyst II

Arlington, VA · Hybrid

$23.50 - $32/hr

The Service Desk Analyst II works closely with Tier I analysts, engineers, and government stakeholders to ensure timely resolution of issues, adherence to Service Level Agreements (SLAs), and ...

CTR Group

IT Service Desk Analyst

Newport News, VA · On-site

IT Service Desk Analyst CTR Group is seeking several IT Service Desk Analysts in Newport News, VA. Immediate openings and urgently hiring! Provide first-level technical support for hardware, software ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Virginia

Associate Service Desk Analyst information

See Virginia salary details

$14

$23

$35

How much do associate service desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for associate service desk analyst in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What does a service desk analyst do?

A service desk analyst provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident resolution, document problems, and may use ticketing systems to track requests, often working in IT support environments and requiring good communication skills.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are the most commonly searched types of Service Desk Analyst jobs in Virginia? The most popular types of Service Desk Analyst jobs in Virginia are:
What are popular job titles related to Associate Service Desk Analyst jobs in Virginia? For Associate Service Desk Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Virginia look for? The top searched job categories for Associate Service Desk Analyst jobs in Virginia are:
What cities in Virginia are hiring for Associate Service Desk Analyst jobs? Cities in Virginia with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you

Service Desk Analyst

Omniscius

Arlington, VA • On-site

$23.50 - $32.25/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

Service Desk Analyst

Our client is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer. This position is full-time and onsite in Arlington, VA, Monday through Friday, 7:00am–4:00pm, with minimal travel required.

Essential Duties and Responsibilities:
  • Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals)
  • Provide in-person and phone support to a 4,000-user community
  • Manage and update trouble tickets with detailed notes, ensuring resolution within SLA timelines
  • Deliver VIP support and communicate status updates on incidents and resolutions
  • Handle a high-volume ticket queue (50–100 tickets daily) efficiently
  • Participate in team meetings, training sessions, and ticket reviews
  • Develop and maintain documentation, knowledge bases, SOPs, and job aids
  • Support special projects and focus teams for continuous improvement
  • Maintain professionalism and strong customer service via phone and email
  • Operate within a 24x7x365 service desk environment, including occasional after-hours support
Minimum Qualifications:
  • High school diploma or equivalent
  • Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.)
  • 3+ years of experience as a service desk analyst supporting client-specific applications
  • Strong analytical, problem-solving, and multitasking abilities
  • Excellent written and verbal communication skills
  • Ability to lift/pull up to 40 lbs. and perform physical tasks (sitting, standing, bending)
  • Experience working with computers, servers, and network devices
  • U.S. Citizenship (required by government contract)
  • Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible)
Desired Qualifications and Skills:
  • HDI Certification or ITIL 4 Foundation Certification
  • Active Top Secret/SCI clearance
  • Experience with ServiceNow ticketing system
  • Experience supporting Microsoft Office, SharePoint, Internet Explorer, Java, and Adobe Acrobat
  • Familiarity with InTune, virtual environments, and NIPR/SIPR networks

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