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Associate Service Desk Analyst Jobs in Virginia (NOW HIRING)

Select For Hire

Sr. Service Desk Analyst

Richmond, VA · On-site

$20 - $27.50/hr

... for a Sr . Service Desk Analyst to manage the delivery of technical issue resolution and ... Associates degree or 2 years of relevant experience in a technical field or customer service ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

RIVIDIUM

Service Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

RiVidium is seeking a Service Desk Analyst. This role supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused outcomes for service members, families, and ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Experience in a Service Desk, IT Support, or Help Desk environment. * Strong analytical and customer service skills. * Ability to document procedures and create end-user guides. * Experience working ...

RiVidium, Inc

Service Desk Analyst

Alexandria, VA · On-site

$22 - $30/hr

Full-Time/Part-Time Full-Time Description RiVidium is seeking a Service Desk Analyst. This role supports IT, Cybersecurity, and Data Operations - Core Operations and helps deliver mission-focused ...

Innovative Management Concepts, Inc.

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Service Desk Analyst - IMC0851

Arlington, VA · On-site

$70K - $72K/yr

The service desk analyst provides analysis and troubleshooting for application-specific issues for a highly visible and high-profile Department of Defense (DoD) customer. Work Location: On-site in ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

New

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

New

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

The service desk only gets about 90 tickets daily and only a small fraction of those will be escalated to this remote person. Skills Troubleshooting, Customer service, Windows 10, Active directory ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Virginia

Associate Service Desk Analyst information

See Virginia salary details

$14

$23

$35

How much do associate service desk analyst jobs pay per hour?

As of Jul 30, 2026, the average hourly pay for associate service desk analyst in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is the highest salary for a service desk?

The highest salary for an Associate Service Desk Analyst can reach around $60,000 to $70,000 annually, depending on experience, certifications, and location. Senior or specialized roles in IT support may offer higher compensation, especially with advanced skills or in high-demand areas.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is SOC analyst a high paying job?

A SOC analyst typically earns a competitive salary that varies by experience, location, and employer. Entry-level positions may start lower, but with certifications like CompTIA Security+ or CISSP, salaries can increase significantly, especially for those with specialized skills in cybersecurity and threat detection.

What is the average salary for a service desk analyst?

The average salary for a service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while experienced analysts with certifications like CompTIA or ITIL can earn higher salaries.

What does a service desk analyst do?

A service desk analyst provides technical support to end-users by troubleshooting hardware, software, and network issues. They document incidents, resolve common problems, and escalate complex issues to specialized teams, often using ticketing systems and remote tools. Strong communication skills and knowledge of IT environments are essential for this role.
What are popular job titles related to Associate Service Desk Analyst jobs in Virginia? For Associate Service Desk Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Virginia look for? The top searched job categories for Associate Service Desk Analyst jobs in Virginia are:
What cities in Virginia are hiring for Associate Service Desk Analyst jobs? Cities in Virginia with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you

Sr. Service Desk Analyst

Select For Hire

Richmond, VA • On-site

$20 - $27.50/hr

Full-time

Re-posted 29 days ago

Job description

\n <\/head>\n \n

A leading Richmond based tech services organization is looking for a Sr<\/b>. Service Desk Analyst<\/b> to manage the delivery of technical issue resolution and infrastructure support within an enterprise environment.
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         <\/span><\/span><\/span> Documents and submits incident resolutions to the knowledge database in order to assist other Service Desk Analysts with problem resolutions.<\/span>
<\/p>

         <\/span><\/span><\/span> Manage service desk queue management operations, as necessary<\/span>
<\/p>

o   <\/span><\/span><\/span> Review tickets which have been assigned to the Service Desk via the IT Service management system<\/span>
<\/p>

o   <\/span><\/span><\/span> Review, resolve, or route those tickets as appropriate<\/span>
<\/p>

o   <\/span><\/span><\/span> Inform the service desk staff of critical incidents and provide routing, categorization, and related ticket data<\/span>
<\/p>

         <\/span><\/span><\/span> Participate in major incident bridge lines to provide feedback of call and ticket data relating to the incident and to pass along guidance to the other agents on progress.<\/span>
<\/p>

         <\/span><\/span><\/span> Provide status updates regarding major incidents to impacted users.<\/span>
<\/p>

         <\/span><\/span><\/span> Create, review, and publish knowledge base articles<\/span>
<\/p>

         <\/span><\/span><\/span> Assist in the development of junior team members, furnishing training on process and technology<\/span>
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         <\/span><\/span><\/span> Provide meticulous, customer\-focused support and handle escalations from other team members<\/span>
<\/p>

Qualifications and Experience:
<\/p>

         <\/span><\/span><\/span> 4+ years' relevant experience<\/span>
<\/p>

         <\/span><\/span><\/span> Associates degree or 2 years of relevant experience in a technical field or customer service environment.<\/span>
<\/p>

         <\/span><\/span><\/span> Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline<\/span>
<\/p>

         <\/span><\/span><\/span> ITIL Foundation V3 or V4 Certification<\/span>
<\/p>

         <\/span><\/span><\/span> Experience with Citrix a huge plus<\/span>
<\/p>\n


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\n <\/body>\n<\/html>

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