ZipRecruiter

Log In

1

Associate Service Desk Analyst Jobs in Virginia (NOW HIRING)

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

VPN, Terminal Services, and Citrix. - Maintain and documentation for hardware, applications and SOP ... Associates/Bachelor's Degree in IT or related field. - Knowledge of the full stack of Microsoft ...

Markel

Supervisor Service Desk

Richmond, VA · On-site

They are seeking a Service Desk Supervisor to oversee the daily operations of their service desk ... analyzing, diagnosing, installing, configuring, and troubleshooting hardware, peripherals, and ...

Decision Point

Service Desk Lead

Reston, VA · On-site

Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular ... Conduct ticket quality reviews, trend analysis, and root cause identification for recurring issues.

Unissant

Service Desk Manager

Herndon, VA · On-site

Monitor and analyze service desk performance and implement improvements to enhance customer experience and operational effectiveness. * Ensure compliance with SLAs and other service performance ...

Chenega Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

We deliver essential technological services to our customers in support of their missions to ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

We deliver essential technological services to our customers in support of their missions to ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

We deliver essential technological services to our customers in support of their missions to ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

Encode, Inc.

VA

New Service Desk analysts are required to earn ITIL v3 Foundations Certification within 90 days of hire date * Bachelor's degree as a minimum * *will receive initial 4-6 weeks of training Monday ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

We deliver essential technological services to our customers in support of their missions to ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

SecuriGence

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

We deliver essential technological services to our customers in support of their missions to ... Associate's degree. Can be substituted with 2+ years of relevant experience. * 3+ years relevant ...

previous page

Showing results 41-60

All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Virginia

Associate Service Desk Analyst information

See Virginia salary details

$14

$23

$35

How much do associate service desk analyst jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for associate service desk analyst in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are popular job titles related to Associate Service Desk Analyst jobs in Virginia? For Associate Service Desk Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Virginia look for? The top searched job categories for Associate Service Desk Analyst jobs in Virginia are:
What cities in Virginia are hiring for Associate Service Desk Analyst jobs? Cities in Virginia with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you

Service Desk Support Specialist Tier 2

Cherokee Federal

Dahlgren, VA • On-site

$85K/yr

Full-time

Medical, Dental, Vision, Retirement

Re-posted 26 days ago

Job description


Tier 2 Service Desk Support Specialist
As required by our governmental client, this position requires being a US Citizen AND an active TS/Sensitive Compartmental Information (SCI) clearance or the ability to obtain a SAP clearance and readily accessible archival copy of the most recently completed SF86 to be considered.
As a Tier 2 Service Desk Support Specialist at Cherokee Nation Defense Solutions, you will be at the forefront of providing comprehensive technical support to our clients, ensuring the smooth operation of critical systems and infrastructure. Leveraging your extensive knowledge and experience in IT support.
Compensation & Benefits:
Estimated Starting Salary Range for Tier 2 Service Desk Support Specialist: $85,000, pay commensurate with experience.
Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.
Tier 2 Service Desk Support Specialist Responsibilities Include:
  • Interfacing with support service groups to ensure proper escalation during outages or periods of degraded system performance.
  • Providing support services for hardware and software problems, utilizing hardware and software testing tools and techniques.
  • Assisting with the installation of associated hardware and providing LAN server support.
  • Configuring, installing, and troubleshooting approved software elements and operating systems including classified systems and networks
  • Escalating hardware repair/replacement issues to contracted hardware vendors, when applicable.
  • Facilitating development and provision of as-built diagrams and documentation such as layout drawings, power drawings, engineering specifications, and floor plans
  • Ensuring compliance with Department of Defense and Command's Cyber Security policies and processes.
  • Providing desktop support and applying your experience and knowledge to contract-defined requirements.
  • Performs other job-related duties as assigned.

Tier 2 Service Desk Support Specialist Experience, Education, Skills, Abilities requested:
  • Security+ certification (or higher) for IAT II certification.
  • Compliance with DoD and Command's Cyber Security policies.
  • Obtain and remain current with technical and management certifications as per DoDM 8140.03.
  • Successful completion of privileged user account exam covering relevant material and maintain standards and requirements for administrative accounts.
  • Possess and apply comprehensive knowledge across key tasks and high-impact assignments.
  • Experience in computer set-up, configuration, and troubleshooting.
  • Training and certifications in automated help desk management systems.
  • Three to seven (3-7) years of help desk experience or in a related technical field of experience.
  • Familiarity with software associated with the Standard Desktop Configuration (e.g., MS Office, Adobe, authorized Web Browsers).
  • U.S. Citizen.
  • TS/SCI clearance and SAP eligibility.
  • Must pass pre-employment qualifications of Cherokee Federal.

Company Information:
Cherokee Nation Defense Solutions (CNDS) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNDS, visit cherokee-federal.com.
#CherokeeFederal #LI-RA2
Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.
Similar searchable job titles:
  • Senior IT Support Specialist
  • Senior Help Desk Technician
  • Senior Technical Support Specialist
  • Senior Desktop Support Analyst
  • Senior IT Service Desk Analyst

Keywords:
  • IT Support
  • Help Desk
  • Technical Support
  • Desktop Support
  • Service Desk

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.
Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.
Please Note:This position is pending a contract award.If you are interested in a future with Cherokee Federal, APPLY TODAY!Although this is not an approved position, we are accepting applications for this future and anticipated need.
Cherokee Federal logo

About Cherokee Federal

Sourced by ZipRecruiter

Cherokee Federal - a division of Cherokee Nation Businesses - is a team of tribally owned federal contracting companies focused on building solutions, solving complex challenges, and serving the nation's mission around the globe for more than 60 federal clients. Our team of companies manages nearly 1,000 projects of all sizes across the construction, consulting, engineering and manufacturing, health, and technology portfolios. Since 2012, the Cherokee Federal team of companies has won more than $5 billion in government contracts. Our 3,000+ employees work in 26 countries, 50 states and 2 U.S. territories. Why choose Cherokee Federal? Visit our website and learn about the great reasons to join our team. cherokee-federal.com

Industry

Architectural services

Company size

1,001 - 5,000 Employees

Headquarters location

Tulsa, OK, US

Year founded

1969

Social media

FacebookTwitter

View All Cherokee Federal Jobs

Apply