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Associate Service Desk Analyst Jobs in Virginia (NOW HIRING)

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

Responsibilities : • Provide service desk support to all customer IT groups for both unclassified ... analytical and problem-solving abilities. • Excellent verbal and written communication skills ...

Geospatial And Cloud Analytics Inc

Help Desk Analyst

Quantico, VA · On-site

$42K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The ideal candidate will have extensive experience in applying best practices to service delivery ... Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We ...

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance ... The Naval Criminal Investigative Service (NCIS) is an organization of approximately 2,000 personnel ...

ECS

Help Desk Analyst

Stafford, VA · On-site

$95K - $110K/yr

ECS is seeking a Help Desk Analyst to work in our Stafford, VA office. Please Note: This position ... Provide quality customer service and IT-related support to application users in a dynamic and fast ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

  • Medical

  • Retirement

  • PTO

VPN, Terminal Services, and Citrix. - Maintain and documentation for hardware, applications and SOP ... Associates/Bachelor's Degree in IT or related field. - Knowledge of the full stack of Microsoft ...

Markel

Supervisor Service Desk

Richmond, VA · On-site

They are seeking a Service Desk Supervisor to oversee the daily operations of their service desk ... analyzing, diagnosing, installing, configuring, and troubleshooting hardware, peripherals, and ...

Decision Point

Service Desk Lead

Reston, VA · On-site

Service Desk Lead ID 2025-3177 Job Locations US Category Information Technology Type Regular ... Conduct ticket quality reviews, trend analysis, and root cause identification for recurring issues.

Marathon TS

Service Desk Technician

Herndon, VA · On-site

$20 - $24/hr

Service Desk Technician Job Summary The Service Desk Technician I serves as the first point of ... Support Center Analyst, ITIL Foundation) · Associate or Bachelor's degree in Information ...

Chenega MIOS

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

We deliver essential technological services to our customers in support of their missions to ... Associate's degree. * Can be substituted with 2+ years of relevant experience. * 3+ years of ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Virginia

Associate Service Desk Analyst information

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How much do associate service desk analyst jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for associate service desk analyst in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

Is an associate service desk analyst an entry level job?

Yes, an associate service desk analyst is typically considered an entry-level position that involves providing technical support, troubleshooting hardware and software issues, and assisting users. It often requires basic knowledge of IT tools and customer service skills, making it suitable for those starting their IT careers.

What does an associate service desk analyst do?

An associate service desk analyst provides technical support and assistance to users experiencing hardware, software, or network issues. They troubleshoot problems, document incidents, and escalate complex issues to higher-level support, often using ticketing systems and remote tools. This role typically requires good communication skills and basic knowledge of IT systems and tools.

What is the average salary for an associate service desk analyst in the US?

The average salary for an associate service desk analyst in the US is approximately $45,000 to $55,000 per year, depending on experience, location, and certifications. Entry-level roles may start lower, while those with additional skills in troubleshooting, ticketing systems, or ITIL frameworks can earn higher wages.

What are the most commonly searched types of Service Desk Analyst jobs in Virginia?

The most popular types of Service Desk Analyst jobs in Virginia are:

What are popular job titles related to Associate Service Desk Analyst jobs in Virginia?

For Associate Service Desk Analyst jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Virginia look for?

The top searched job categories for Associate Service Desk Analyst jobs in Virginia are:

What cities in Virginia are hiring for Associate Service Desk Analyst jobs?

Cities in Virginia with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you

Service Desk Analyst I (Shift: Tues-Sat 3pm-12am EST), Req#1345

ePlus Technology, inc.

Virginia Beach, VA

$16.83 - $24.04/hr

Full-time

Medical, Retirement, PTO

Re-posted 6 days ago

Job description

Overview

*Candidates must be located in or near the Virginia Beach, Virginia area*

*Shift: Tuesday - Saturday 3:00 PM - 12:00 AM EST*

As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.

For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. 

Your Impact

The essential functions of this position include:

  • Provide excellent customer service to our customers, at all times
  • Respond to customer inquiries in person, electronically and via phone
  • Troubleshoot, problem solve and resolve customer issues
  • Document, track and monitor problems to ensure resolution in a timely manner
  • Work in a team environment and participate positively with the team
  • Update customers when issues are resolved
  • Update relevant issue tracking systems appropriately
  • Mentor and/or train Service Desk Analysts

Qualifications

  • High School diploma required
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications; ServiceNow experience a plus
  • One year of Customer Service experience required
  • Strong verbal communication skills
  • Strong written communication skills
  • Must be motivated towards constantly improving their technical skills
  • Knowledgeable in use of MS Excel, Word, Outlook

Any one of the following:

  • Two years of Service Desk / Help Desk experience
  • An associate degree (minimum)
  • Any relevant IT certification

Position Specifics

The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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