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Associate Service Desk Analyst Jobs in Virginia (NOW HIRING)

Leidos

Senior Service Desk Analyst (Tier 1)

Alexandria, VA · On-site

$22 - $30/hr

Leidos Digital Modernization sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used ...

Leidos

Senior Service Desk Analyst (Tier 1)

Alexandria, VA · On-site

$22 - $30/hr

Leidos Digital Modernization sector is seeking an experienced Senior Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used ...

Leidos

SME Service Desk Analyst (Tier 1)

Alexandria, VA · On-site

$22 - $30/hr

Leidos Digital Modernization sector is seeking an experienced SME Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used ...

Leidos

SME Service Desk Analyst (Tier 1)

Alexandria, VA · On-site

$22 - $30/hr

Leidos Digital Modernization sector is seeking an experienced SME Service Desk Analyst (Tier 1) to support the delivery, enhancement, and adoption of enterprise data and analytics products used ...

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Associate Service Desk Analyst information

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$14

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$35

How much do associate service desk analyst jobs pay per hour?

As of May 28, 2026, the average hourly pay for associate service desk analyst in Virginia is $23.88, according to ZipRecruiter salary data. Most workers in this role earn between $19.52 and $26.68 per hour, depending on experience, location, and employer.

What does a service desk analyst do?

A service desk analyst provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident resolution, document problems, and may use ticketing systems to track requests, often working in IT support environments and requiring good communication skills.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are the most commonly searched types of Service Desk Analyst jobs in Virginia? The most popular types of Service Desk Analyst jobs in Virginia are:
What are popular job titles related to Associate Service Desk Analyst jobs in Virginia? For Associate Service Desk Analyst jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Virginia look for? The top searched job categories for Associate Service Desk Analyst jobs in Virginia are:
What cities in Virginia are hiring for Associate Service Desk Analyst jobs? Cities in Virginia with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you
Service Desk Analyst I (Req#1279)

Service Desk Analyst I (Req#1279)

ePlus Technology, inc.

Virginia Beach, VA

$16.83 - $24.04/hr

Other

Medical, Retirement, PTO

Posted 5 days ago

Job description

Overview

*Candidates must be located in or near the Virginia Beach, Virginia area*

*Shift: Tuesday - Saturday 9:00 AM - 6:00 PM EST*

As a Service Desk Analyst I, you will be responsible for answering technical support calls and responding to emails from our customers, providing Level 1 technical assistance directly to the ePlus customer base. You will provide accurate and efficient problem diagnosis, description and tracking through resolution.

For remote/hybrid positions: an essential function of this position is that you be available on camera when interacting with ePlus employees, customers, vendors, and/or business partners; this position also requires that you maintain reliable high speed internet access (currently defined as upload/download speeds of at least 50 Mbps download / 15 Mbps upload) and reliable cell phone service. 

Your Impact

The essential functions of this position include:

  • Provide excellent customer service to our customers, at all times
  • Respond to customer inquiries in person, electronically and via phone
  • Troubleshoot, problem solve and resolve customer issues
  • Document, track and monitor problems to ensure resolution in a timely manner
  • Work in a team environment and participate positively with the team
  • Update customers when issues are resolved
  • Update relevant issue tracking systems appropriately
  • Mentor and/or train Service Desk Analysts

Qualifications

  • High School diploma required
  • Working knowledge of fundamental operations of relevant software, hardware and other equipment
  • Knowledge of relevant call tracking applications; ServiceNow experience a plus
  • One year of Customer Service experience required
  • Strong verbal communication skills
  • Strong written communication skills
  • Must be motivated towards constantly improving their technical skills
  • Knowledgeable in use of MS Excel, Word, Outlook

Any one of the following:

  • Two years of Service Desk / Help Desk experience
  • An associate degree (minimum)
  • Any relevant IT certification

Position Specifics

The initial base salary range for this position is expected to be between $16.83 and $24.04 hourly. The final base salary offered will be determined by multiple factors, including, but not limited to, job-related knowledge, depth of experience, skills, certifications, and geographic location. In addition to the base salary, our compensation structure may include other components such as commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and/or other benefits (including 401(k) eligibility, employee stock purchase program and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an offer of employment is extended. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an "at-will position" and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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