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Associate Service Desk Analyst Jobs (NOW HIRING)

Techwave

$24.25 - $33/hr

Role: IT Service Desk Analyst Experience: 2-5 yrs Location: Hyderabad Summary The Senior Service Desk Analyst serves as a key frontline support professional providing advanced technical support and ...

Cortavo

Service Desk Analyst II

Atlanta, GA · Hybrid

$19.75 - $27/hr

The Service Desk Analyst will spend the majority of their day performing remote support and ... Associates or Bachelors degree in progress * 3 years IT service desk experience * 1 year of MSP ...

InfiCare Technologies

Service Desk Analyst

Plymouth, MA · On-site

$22.25 - $30.50/hr

Service Desk Analyst/ Help Desk Location: Plymouth, MA (Onsite) Job Type: Contract Job Duration ... Bachelor's/associate degree in IT, Computer Science, or related field (preferred). * 2-3 years of ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

Flash

Service Desk Analyst

Austin, TX · On-site

$55K - $79K/yr

Flash is looking for a Service Desk Analyst to help deliver on our mission to free consumers from the hassles of everyday travel by making it faster and easier to get where you need to go, so they ...

Inficare Technologies

Service Desk Analyst

Plymouth, MA · On-site

$22.25 - $30.50/hr

Service Desk Analyst/ Help Desk Location: Plymouth, MA (Onsite) Job Type: Contract Job Duration ... Bachelor's/associate degree in IT, Computer Science, or related field (preferred). * X-X years of ...

Samaritan's Purse

Service Desk Analyst I

North Wilkesboro, NC · On-site

$18.75 - $25.50/hr

As a Service Desk Analyst , you will deliver quality customer service to Samaritan's Purse IT ... Associate's Degree and one (1) to three (3) years of related work experience and/or training. An ...

Hudson Automotive Group

Service Desk Analyst - IT

Charleston, SC · On-site

$19.50 - $26.50/hr

Hudson Automotive Group is looking foran accomplished and talented Service Desk Analyst to join our ... An associate or bachelor's degree in computer science, information systems or a related field. * A ...

Serigor, Inc.

Service Desk Analyst (Hybrid)

Baltimore, MD · On-site

$20.25 - $27.75/hr

Service Desk Analyst (Hybrid) Location: Baltimore, MD Duration: Fulltime The Client is seeking an ... Associate degree. * Two years of computer and customer support * Verbal and written communication ...

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Associate Service Desk Analyst information

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$14

$24

$35

How much do associate service desk analyst jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for associate service desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What does a service desk analyst do?

A service desk analyst provides technical support to users by troubleshooting hardware, software, and network issues. They assist with incident resolution, document problems, and may use ticketing systems to track requests, often working in IT support environments and requiring good communication skills.
More about Associate Service Desk Analyst jobs
What cities are hiring for Associate Service Desk Analyst jobs? Cities with the most Associate Service Desk Analyst job openings:
What are the most commonly searched types of Service Desk Analyst jobs? The most popular types of Service Desk Analyst jobs are:
What states have the most Associate Service Desk Analyst jobs? States with the most job openings for Associate Service Desk Analyst jobs include:
What job categories do people searching Associate Service Desk Analyst jobs look for? The top searched job categories for Associate Service Desk Analyst jobs are:
Associate Service Desk Analyst jobs near you
Infographic showing various Associate Service Desk Analyst job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 23% Full Time, 72% Part Time, 1% Temporary, and 3% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $50,106 per year, or $24.1 per hour.
Service Desk Analyst

Service Desk Analyst

Strategic Operational Solutions, Inc. (STOPSO)

Arlington, VA • On-site

$23.50 - $32/hr

Full-time

Posted 13 days ago

Job description

Brief Overview of Position:

Strategic Operational Solutions, Inc. (STOPSO) is seeking a candidate for a Service Desk Analyst role supporting a high-profile Department of Defense (DoD) customer. This position is full-time and onsite in Arlington, VA, Monday through Friday, 7:00am–4:00pm, with minimal travel required.

STOPSO is committed to delivering cutting-edge IT solutions in a collaborative and rewarding environment. Team members are encouraged to grow professionally while contributing meaningful value to customers and the organization.

Essential Duties and Responsibilities:

  • Troubleshoot and resolve Tier I and II incidents including system inquiries, service requests, software installations, printer issues, and hardware support (desktops, laptops, peripherals)
  • Provide in-person and phone support to a 4,000-user community
  • Manage and update trouble tickets with detailed notes, ensuring resolution within SLA timelines
  • Deliver VIP support and communicate status updates on incidents and resolutions
  • Handle a high-volume ticket queue (50–100 tickets daily) efficiently
  • Participate in team meetings, training sessions, and ticket reviews
  • Develop and maintain documentation, knowledge bases, SOPs, and job aids
  • Support special projects and focus teams for continuous improvement
  • Maintain professionalism and strong customer service via phone and email
  • Operate within a 24x7x365 service desk environment, including occasional after-hours support

Minimum Qualifications:

  • High school diploma or equivalent
  • Active IAT Level II certification at start date (e.g., Security+ CE, CySA+, CCNA Security, GSEC, SSCP, etc.)
  • 3+ years of experience as a service desk analyst supporting client-specific applications
  • Strong analytical, problem-solving, and multitasking abilities
  • Excellent written and verbal communication skills
  • Ability to lift/pull up to 40 lbs. and perform physical tasks (sitting, standing, bending)
  • Experience working with computers, servers, and network devices
  • U.S. Citizenship (required by government contract)
  • Active DoD Secret clearance on day one, with ability to obtain Top Secret/SCI (SSBI eligible)

Desired Qualifications and Skills:

  • HDI Certification or ITIL 4 Foundation Certification
  • Active Top Secret/SCI clearance
  • Experience with ServiceNow ticketing system
  • Experience supporting Microsoft Office, SharePoint, Internet Explorer, Java, and Adobe Acrobat
  • Familiarity with InTune, virtual environments, and NIPR/SIPR networks

Background Information:

STOPSO is a Service-Disabled Veteran-Owned Small Business delivering innovative IT solutions to government and commercial clients. Since 2006, the company has specialized in IT operations, cybersecurity, cloud services, software development, and systems engineering. STOPSO maintains multiple ISO certifications and is committed to continuous improvement, operational excellence, and information security.

STOPSO is an equal opportunity employer and considers all qualified applicants without regard to protected characteristics.

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