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Associate Service Desk Analyst Jobs in Washington

MKS2 Technologies

Service Desk Analyst

Arlington, VA

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD · On-site

$20.25 - $27.75/hr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD

$40K - $55K/yr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Experience in a Service Desk, IT Support, or Help Desk environment. * Strong analytical and customer service skills. * Ability to document procedures and create end-user guides. * Experience working ...

SAIC

Service Desk Analyst

Washington, DC · On-site

$40K - $80K/yr

Description The TCloud Service Desk, based out of Oak Ridge, Tennessee, currently has an opening ... Associate's Degree and 1 year of relevant experience or High School Diploma and 2 years of relevant ...

Innovative Management Concepts, Inc.

Be Seen First

Service Desk Analyst - IMC0851

Arlington, VA · On-site

$70K - $72K/yr

The service desk analyst provides analysis and troubleshooting for application-specific issues for a highly visible and high-profile Department of Defense (DoD) customer. Work Location: On-site in ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

Service Desk Analyst

Vienna, VA · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Anduril Industries

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC and Apple hardware. * Extremely detailed oriented. * Excellent customer service. * Excellent ...

New

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

The service desk only gets about 90 tickets daily and only a small fraction of those will be escalated to this remote person. Skills Troubleshooting, Customer service, Windows 10, Active directory ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

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All JobsAssociate Service Desk Analyst JobsAssociate Service Desk Analyst Jobs in Washington

Associate Service Desk Analyst information

See Washington salary details

$16

$27

$40

How much do associate service desk analyst jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for associate service desk analyst in Washington is $27.28, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $30.48 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are popular job titles related to Associate Service Desk Analyst jobs in Washington? For Associate Service Desk Analyst jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Associate Service Desk Analyst jobs in Washington look for? The top searched job categories for Associate Service Desk Analyst jobs in Washington are:
What cities in Washington are hiring for Associate Service Desk Analyst jobs? Cities in Washington with the most Associate Service Desk Analyst job openings:
Associate Service Desk Analyst jobs near you

Service Desk Analyst

MKS2 Technologies

Arlington, VA

$30 - $35/hr

Full-time

Posted 24 days ago

Job description

Service Desk Analyst 
Location: On-site in Arlington, VA.

Clearance: DoD Secret
Pay Rate: $30-$35/hr
Skills:

  • High school diploma or equivalent.
  • At start date, must possess an IAT level II certification in ACTIVE status:
    • CCNA Security
    • CySA+
    • GICSP
    • GSEC
    • Security+CE
    • CND
    • SSCP
  • 3+ years' experience as a service desk analyst with proven experience in ongoing support of client-specific application systems.
  • Physical requirements of lifting and/or pulling up to 40lbs.; sitting, bending, and standing.
  • The equipment used in this position includes, but is not limited to, computers, servers, and network devices.
  • Demonstrate excellent communication skills, both verbal and written, to support incoming customer support calls and emails.
  • Analytically inclined with attention to detail and accuracy, and consistent follow-through to assure problems are resolved, with the ability to respond to last-minute requests.
  • Identify and articulate key information in an efficient and timely manner, and exercise discretion and independent judgment when handling situational occurrences.
  • Analyze and recommend alternative solutions to meet customer needs, while building credibility and trust with customers.
  • Identify areas of opportunity to improve customer satisfaction and demonstrate excellent multitasking and time management skills.
  • Support the team process and participate in cross-functional teams in a fast-paced and ITIL transitional environment.

Essential Duties and Responsibilities: This position will include, but is not limited to, the following tasks:

  • Troubleshoot and resolve Tier I and II incidents to include: system inquiries, requests, incidents, software installation, printer support, and hardware support (desktop, laptop, peripheral).
  • Perform in-person customer service and phone support service to 4,000 end-user community.
  • Perform trouble ticket action to include updates with quality notes, customer communication, and resolution within established service level agreements.
  • Provide VIP support and communication regarding the status of incident troubleshooting and resolution.
  • Handle efficiently a high-volume ticket queue by supporting 50 - 100 tickets daily.
  • Participate in all meetings, such as, but not limited to, weekly staff meetings, weekly training, Weekly Ticket Tag-Up, etc.
  • Prepare accurate documentation to support and maintain a working knowledge base of service desk processes, including pertinent guidelines, regulations, compliance issues, documentation requirements, and application reference materials.
  • Document, maintain, and store specific information, including as-built diagrams and SOPs/Job Aides.
  • Support focus teams or specialized projects to promote rapid improvement and turnaround.
  • Maintain a professional and pleasant manner using proper customer service skills via telephone and/or email.
  • Operate a 24x7x365 Service Desk.
  • Responsible for handling after-hours on-call support (when necessary).
  • Other duties as assigned.

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