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Associate Service Desk Analyst Jobs in Washington

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type Part-Time Category Information Technology Career Level Experienced (Non-Manager) Travel Required No ...

MKS2 Technologies

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Service Desk Analyst Location: On-site in Arlington, VA. Clearance: DoD Secret Pay Rate: $30-$35/hr Skills: * High school diploma or equivalent. * At start date, must possess an IAT level II ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD · On-site

$20.25 - $27.75/hr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

Astrion

Enterprise Service Desk Analyst

Columbia, MD · On-site

$40K - $55K/yr

... Associate degree with 5+ years of related experience * Minimum of 2 years of experience in a ... Service Desk Analyst or IT support role * Current relevant IT Industry certification(s) that meet ...

CRDF Global

Service Desk Analyst

Arlington, VA

$30 - $35/hr

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests. The work splits evenly between ...

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Experience in a Service Desk, IT Support, or Help Desk environment. * Strong analytical and customer service skills. * Ability to document procedures and create end-user guides. * Experience working ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Koniag, Inc.

Service Desk Analyst

Vienna, VA · On-site

$30 - $35/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

kgs

Service Desk Analyst

Vienna, VA

$20.50 - $28/hr

The service desk representative is responsible for performing daily operations of the service desk as a part of the service desk team. Shift: Monday to Friday from 2pm to 1030pm. Essential Functions ...

Anduril Industries

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC and Apple hardware. * Extremely detailed oriented. * Excellent customer service. * Excellent ...

SecuriGence

Tier 2 Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

Overview Tier 2 Service Desk Analyst Arlington, VA Are you ready to enhance your skills and build ... OR * Associate's degree with 2+ years of relevant IT experience; OR High school diploma with 4+ ...

TEKsystems

Service Desk Analyst

Reston, VA · Remote

$15 - $18/hr

The service desk only gets about 90 tickets daily and only a small fraction of those will be escalated to this remote person. Skills Troubleshooting, Customer service, Windows 10, Active directory ...

Anduril Industries

Service Desk Analyst

Washington, DC · On-site

$77K - $102K/yr

A minimum of 3+ years of experience in a service desk technical role. * Excellent knowledge of PC ... This third-party service provider provides risk-intelligence services that may include analysis of ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start ... Provide service desk support to all customer IT groups for both unclassified and classified ...

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Associate Service Desk Analyst information

See Washington salary details

$16

$27

$40

How much do associate service desk analyst jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for associate service desk analyst in Washington is $27.28, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $30.48 per hour, depending on experience, location, and employer.

What is the difference between Associate Service Desk Analyst vs Service Desk Technician?

AspectAssociate Service Desk AnalystService Desk Technician
Required CertificationsCompTIA A+, ITIL FoundationCompTIA A+, HDI Support Center Analyst
Work EnvironmentHelp desk, remote support, IT support teamsHelp desk, on-site support, technical troubleshooting
Employer & Industry UsageIT service providers, corporate IT departmentsIT support companies, corporate IT departments
Common Search & ComparisonYesYes

The Associate Service Desk Analyst and Service Desk Technician roles share similar certifications and work environments, often working in help desk settings within IT departments or support companies. The main difference lies in the job scope: the Associate Service Desk Analyst typically handles initial support and customer communication, while the Service Desk Technician may focus more on technical troubleshooting and on-site support. Both roles are essential for effective IT support and often overlap in responsibilities.

What are the most commonly searched types of Service Desk Analyst jobs in Washington?

The most popular types of Service Desk Analyst jobs in Washington are:

What are popular job titles related to Associate Service Desk Analyst jobs in Washington?

For Associate Service Desk Analyst jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Associate Service Desk Analyst jobs in Washington look for?

The top searched job categories for Associate Service Desk Analyst jobs in Washington are:

What cities in Washington are hiring for Associate Service Desk Analyst jobs?

Cities in Washington with the most Associate Service Desk Analyst job openings:

Associate Service Desk Analyst jobs near you

Service Desk Analyst

CRDF Global

Arlington, VA • On-site

$30 - $35/hr

Part-time

Posted 9 days ago

Job description

Job Title
Service Desk Analyst
Location
Arlington - Arlington, VA 22201 US (Primary)
Job Type
Part-Time
Category
Information Technology
Career Level
Experienced (Non-Manager)
Travel Required
No Travel Anticipated
Job Description
CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests.
The work splits evenly between standard service desk duties (tickets, endpoints, accounts, onboarding) and building agents in Microsoft Copilot Studio and workflows in Power Automate.
Schedule & Location
  • Part-time, approximately 20 to 25 hours per week.
  • Onsite in Arlington, VA a minimum of two days per week. This is required, not preferred.
  • Remaining hours may be worked remotely. Days and hours will be set with the IT Director.

Responsibilities
Service Desk
  • Triage and resolve tickets submitted by phone, email, chat, and the ticketing system.
  • Troubleshoot Windows devices, Microsoft 365 applications, mobile devices, printers, conference room equipment, VPN, and network connectivity.
  • Administer user accounts in Active Directory, Entra ID, and Microsoft 365, including permissions, licensing, and MFA.
  • Set up and retire devices for new hires and departures, and keep asset records current.
  • Record resolutions in the ticketing system and write knowledge base articles for common issues.

AI & Automation
  • Build and maintain agents in Microsoft Copilot Studio for common requests such as password resets, access requests, and software installations.
  • Build Power Automate workflows for ticket routing, approvals, notifications, and onboarding checklists.
  • Review ticket data to find the most repetitive requests and recommend which ones to automate first.
  • Monitor deployed agents and workflows for accuracy and correct them when needed.

Qualifications
Required
  • 3+ years of professional IT experience.
  • Experience in a service desk, help desk, or desktop support role.
  • Working knowledge of Windows, Microsoft 365, and Active Directory or Entra ID administration.
  • Experience building at least one working agent or automation in Copilot Studio, Power Automate, or a comparable tool.
  • Ability to explain technical issues to non-technical staff.
  • Ability to work onsite in Arlington, VA a minimum of two days per week.

Preferred
  • Experience with an ITSM platform such as Freshservice.
  • PowerShell or Python scripting.
  • Experience with Azure AI services, REST APIs, or JSON.
  • CompTIA A+, Microsoft 365 Fundamentals, or Power Platform Fundamentals certification.

The base pay range for this position is $30 to $35 per hour. The pay determination demends on a number of factors, including, but not limited to, relevant experience, job-related knowledge, qualifications and skills.
CRDF Global is an Equal Opportunity Employer (EOE). CRDF Global provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, or disabled status.

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