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Service Desk Analyst Two Jobs in Washington (NOW HIRING)

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type ... Onsite in Arlington, VA a minimum of two days per week. This is required, not preferred.

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking ... Escalate incidents and service requests that cannot be resolved at Tier 1 to appropriate Tier 2 or ...

kgs

Service Desk Analyst

Washington, DC

$23.25 - $31.75/hr

The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking ... Escalate incidents and service requests that cannot be resolved at Tier 1 to appropriate Tier 2 or ...

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

The Service Desk Analyst will serve as the primary Tier 1 point of contact for end users seeking ... Escalate incidents and service requests that cannot be resolved at Tier 1 to appropriate Tier 2 or ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to ... Onsite in Arlington, VA a minimum of two days per week. This is required, not preferred. Remaining ...

Highrise Consulting Inc

Service Desk Analyst

Bethesda, MD · On-site

$24 - $28/hr

Service Desk Analysts receive inbound calls and provide functional customer service and application software assistance to business applicants of the Federal Grants Lifecycle. Candidate must be ...

Innovative Management Concepts, Inc.

Be Seen First

Service Desk Analyst (IMC00859)

Arlington, VA · On-site

$70K - $72K/yr

At start date, must possess an IAT level II certification in ACTIVE status: * * CCNA Security * CySA+ * GICSP * GSEC * Security+CE * CND * SSCP * 3+ years' experience as a service desk analyst with ...

ASM Research

Service Desk Analyst

Arlington, VA · On-site

$23.50 - $32/hr

Required Qualifications (Aligned to Help Desk Specialist II LCAT) * Experience in a Service Desk, IT Support, or Help Desk environment. * Strong analytical and customer service skills. * Ability to ...

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk ... Tier 1-2 troubleshooting. * Solving issues such as password resets, RSA tokens, or PKI ...

kgs

Service Desk Analyst

Vienna, VA · On-site

$20.50 - $28/hr

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk ... Tier 1-2 troubleshooting. * Solving issues such as password resets, RSA tokens, or PKI ...

Koniag, Inc.

Service Desk Analyst

Vienna, VA · On-site

$30 - $35/hr

Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk ... Tier 1-2 troubleshooting. * Solving issues such as password resets, RSA tokens, or PKI ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$21.75 - $29.75/hr

Provide service desk support to all customer IT groups for both unclassified and classified ... A minimum of 2 years of experience in a help desk or technical support role, offering assistance ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Provide service desk support to all customer IT groups for both unclassified and classified ... A minimum of 2 years of experience in a help desk or technical support role, offering assistance ...

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Service Desk Analyst Two information

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What are popular job titles related to Service Desk Analyst Two jobs in Washington?

For Service Desk Analyst Two jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst Two jobs in Washington look for?

The top searched job categories for Service Desk Analyst Two jobs in Washington are:

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Cities in Washington with the most Service Desk Analyst Two job openings:

Service Desk Analyst Two jobs near you

Service Desk Analyst

Arlington, VA • On-site

CRDF Global
International Trade Financing • 51 - 200 employees
Learn more about CRDF Globalexternal

$30 - $35/hr

Part-time

Posted 24 days ago

Job description

Job Title
Service Desk Analyst
Location
Arlington - Arlington, VA 22201 US (Primary)
Job Type
Part-Time
Category
Information Technology
Career Level
Experienced (Non-Manager)
Travel Required
No Travel Anticipated
Job Description
CRDF Global is hiring a part-time Service Desk Analyst to support staff technology needs and to build AI agents and automations that handle routine support requests.
The work splits evenly between standard service desk duties (tickets, endpoints, accounts, onboarding) and building agents in Microsoft Copilot Studio and workflows in Power Automate.
Schedule & Location
  • Part-time, approximately 20 to 25 hours per week.
  • Onsite in Arlington, VA a minimum of two days per week. This is required, not preferred.
  • Remaining hours may be worked remotely. Days and hours will be set with the IT Director.

Responsibilities
Service Desk
  • Triage and resolve tickets submitted by phone, email, chat, and the ticketing system.
  • Troubleshoot Windows devices, Microsoft 365 applications, mobile devices, printers, conference room equipment, VPN, and network connectivity.
  • Administer user accounts in Active Directory, Entra ID, and Microsoft 365, including permissions, licensing, and MFA.
  • Set up and retire devices for new hires and departures, and keep asset records current.
  • Record resolutions in the ticketing system and write knowledge base articles for common issues.

AI & Automation
  • Build and maintain agents in Microsoft Copilot Studio for common requests such as password resets, access requests, and software installations.
  • Build Power Automate workflows for ticket routing, approvals, notifications, and onboarding checklists.
  • Review ticket data to find the most repetitive requests and recommend which ones to automate first.
  • Monitor deployed agents and workflows for accuracy and correct them when needed.

Qualifications
Required
  • 3+ years of professional IT experience.
  • Experience in a service desk, help desk, or desktop support role.
  • Working knowledge of Windows, Microsoft 365, and Active Directory or Entra ID administration.
  • Experience building at least one working agent or automation in Copilot Studio, Power Automate, or a comparable tool.
  • Ability to explain technical issues to non-technical staff.
  • Ability to work onsite in Arlington, VA a minimum of two days per week.

Preferred
  • Experience with an ITSM platform such as Freshservice.
  • PowerShell or Python scripting.
  • Experience with Azure AI services, REST APIs, or JSON.
  • CompTIA A+, Microsoft 365 Fundamentals, or Power Platform Fundamentals certification.

The base pay range for this position is $30 to $35 per hour. The pay determination demends on a number of factors, including, but not limited to, relevant experience, job-related knowledge, qualifications and skills.
CRDF Global is an Equal Opportunity Employer (EOE). CRDF Global provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran, or disabled status.

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