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Service Desk Analyst Two Jobs in Seattle, WA (NOW HIRING)

Zumiez

Service Desk Analyst

Lynnwood, WA · On-site

$22.75 - $31/hr

Purpose: The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff ...

NEOGOV

Service Desk Analyst

Kirkland, WA · On-site

$23.25 - $31.75/hr

The City of Kirkland's Information Technology Department is seeking to hire a Service Desk Analyst ... Required : • Two-year technical degree in computer science or a closely related field or other ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA

$75K - $90K/yr

Solve Tier 1 & Tier 2 tickets. * Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced hardware, software, and access issues. * Administer Microsoft 365 ...

Hermanson Company

Senior Service Desk Analyst

Kent, WA · On-site

$75K - $90K/yr

Solve Tier 1 & Tier 2 tickets. * Serve as escalation point for complex service desk tickets. * Diagnose and resolve advanced hardware, software, and access issues. * Administer Microsoft 365 ...

Sky Systems, Inc. (SkySys)

IT Analyst

Everett, WA · On-site

Required : • Seasoned IT Analyst / Service Desk Analyst with VERY strong customer service and communication (both verbal and written) skills. • Must be detail-oriented. • Able to lead the ...

iSpot

Deal Desk Analyst

Bellevue, WA

$90K - $111K/yr

As a Deal Desk Analyst, you will partner with our Senior Director of Revenue Operations and ... Preferred Skills: * 5+ years of experience in consulting services partnering with sales teams to ...

Oracle

Service Desk Team Leader

Seattle, WA · On-site

The Service Desk Team Lead is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

Brooks Running

Manager, IT Service Desk

Seattle, WA · On-site

You will leverage data and analytics to evaluate service and identify continuous improvement ... expression, two-spirit identity, sexual orientation, genetic information, the presence of a ...

Georgia IT, Inc.

Help Desk Analyst - Seattle, WA

Seattle, WA · On-site

$23.25 - $31.75/hr

Georgia IT, Inc. is seeking a Help Desk Analyst to join their team in Seattle, WA. The role ... helpdesk services. Responsibilities : • Good interpersonal skills, working with non-technical ...

Oracle

Support Desk Manager

Seattle, WA

The Support Desk Manager is responsible for overseeing a team of service desk agents and analysts, ensuring that high-quality support is provided to our customers. They are be responsible for ...

AditiStaffing

SAP Analyst II

Bellevue, WA · On-site

SAP Analyst II Duration: 10 months contract (with high possibility of extending into long term ... Communicates with SAP developers, help desk support personnel to resolve system issues. Expertise ...

Seitel Systems LLC

Service Desk Technician

Seattle, WA · On-site

$29 - $32/hr

Key Points IT Engineering for the long haul Work Life balance Hybrid environment: 3 days in, 2 days ... Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ...

Seitel Systems LLC

Service Desk Technician

Seattle, WA · Hybrid

$29 - $32/hr

Key Points IT Engineering for the long haul Work Life balance Hybrid environment: 3 days in, 2 days ... Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ...

Seitel Systems

Service Desk Technician

Seattle, WA · On-site

$29 - $32/hr

Key Points IT Engineering for the long haul Work Life balance Hybrid environment: 3 days in, 2 days ... Service Desk Technicians are expected to have the following qualities: * Two to four years of hands ...

ProSidian Consulting

ITSM IT Analyst II - WA

Seattle, WA

$80K - $101K/yr

ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT ... ITSM IT Analyst II Candidates shall work to support requirements for Program Support and The ...

King County

Oracle Functional Analyst II

Seattle, WA · On-site

$45.90 - $65/hr

... Analyst II. These openings are for both Career Service and Term-Limited Temporary/Special Duty ... Shared Services Team: This team specializes in training, change management, and help desk support ...

Seattleu

Service Desk Technician

Seattle, WA

$48K - $52K/yr

Monitor incoming service channels and the ticketing system and respond to customer requests in a ... Advanced analytical and technical problem-solving skills. * Self-starter with attention to detail ...

King County, WA

Oracle Functional Analyst II

Seattle, WA · On-site

$45.91 - $58.19/hr

... Analyst II. These openings are for both Career Service and Term-Limited Temporary/Special Duty ... Shared Services Team: This team specializes in training, change management, and help desk support ...

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Service Desk Analyst Two information

See Seattle, WA salary details

$16

$27

$40

How much do service desk analyst two jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for service desk analyst two in Seattle, WA is $27.41, according to ZipRecruiter salary data. Most workers in this role earn between $22.45 and $30.62 per hour, depending on experience, location, and employer.

What is the difference between Service Desk Analyst Two vs Service Desk Analyst One?

AspectService Desk Analyst TwoService Desk Analyst One
CertificationsITIL Foundation, CompTIA A+ITIL Foundation, CompTIA A+
Work EnvironmentHelp desk, remote support, on-siteHelp desk, remote support, on-site
ResponsibilitiesAdvanced troubleshooting, mentoring, ticket escalationBasic troubleshooting, ticket logging, initial support

The Service Desk Analyst Two typically handles more complex issues, provides mentorship, and escalates tickets as needed, whereas the Service Desk Analyst One focuses on basic support and initial troubleshooting. Both roles share similar certifications and work environments, but Service Desk Analyst Two requires more experience and technical skills.

What is a level 2 service desk analyst job description?

A Level 2 Service Desk Analyst handles more complex technical issues than Level 1, often troubleshooting hardware, software, and network problems. They may use remote support tools, document solutions, and escalate unresolved issues to higher-level teams, requiring strong technical skills and knowledge of ITIL processes.

What is the career path of a Service Desk Analyst Two?

A Service Desk Analyst Two typically advances to roles such as Senior Service Desk Analyst, Technical Support Specialist, or IT Support Supervisor, often by gaining experience, technical certifications, and expanding their knowledge of IT systems. Career progression may also include moving into specialized areas like network support, cybersecurity, or IT management. Developing skills in troubleshooting, customer service, and relevant tools can facilitate advancement.

What is the next step after service desk analyst?

The next step after a Service Desk Analyst role often involves advancing to positions such as IT Support Specialist, Systems Administrator, or Network Technician, which typically require additional technical skills or certifications like CompTIA A+ or Network+. Gaining experience, expanding technical knowledge, and developing problem-solving skills are key for career progression in IT support roles.

What are popular job titles related to Service Desk Analyst Two jobs in Seattle, WA?

For Service Desk Analyst Two jobs in Seattle, WA, the most frequently searched job titles are:

What job categories do people searching Service Desk Analyst Two jobs in Seattle, WA look for?

The top searched job categories for Service Desk Analyst Two jobs in Seattle, WA are:

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Cities near Seattle, WA with the most Service Desk Analyst Two job openings:

Service Desk Analyst Two jobs near you

Service Desk Analyst

Lynnwood, WA • On-site

Zumiez
Retail • 5 - 10K employees

4.8

Company rating: 4.8 out of 10

Based on 173 frontline employees who took The Breakroom Quiz

92nd of 104 rated fashion retailers

People enjoy working here

Recommended by students

Respectful managers

Learn more about Zumiezexternal

$22.75 - $31/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Purpose:
The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff,
Objective:
To provide a world class customer experience for the End User by supporting the organization in any and all IT related issues
Responsibilities:
  • Deliver a World Class Customer Experience
  • Provide Technical support for the End User Tower -- resolving common hardware, software or network related issues through diagnosis, trouble shooting, solutions and documentation.
  • Provide Stores world class IT support regarding POS, peripherals, LAN, WAN, mobile, web-based applications or any other issues Stores need to support our customer.
  • Provide Home Office and Distribution center world class IT Support regarding hardware, phones, network, application and web-based applications.
  • Configure computer and telecommunications equipment and repair as needed.
  • Answers phone calls and responds to voice mails.
  • Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy.
  • Handle walk up customers to the IT Service Desk location at home office.
  • Documentation -- New IT procedures, maintain/update existing Standard operating procedures, ticket history notes.
  • Escalation of high-level incidents to appropriate teams with urgency, ownership and follow through.
  • Familiarize with the People, process, operating framework and technology of the organization.
  • Provide World Class support during business hours for Stores, Home office and distribution center teams.
  • Provide World Class On-Call support to Stores, Home office and Distribution center teams after operating hours.

Attributes:
  • Positive, Adaptable, Solution oriented
  • Customer Experience focused.
  • Aggressive, Competitive, Committed, Energetic
  • Natural problem solver
  • Self-motivated
  • Team player
  • Multitasker
  • Calm, patient, empathetic,
  • Urgent
  • Attention to detail.
  • Passion for technology
  • Curious & active Self learner
  • Willingness to step outside of your comfort zone
  • Flexible schedule with the ability to work during operating hours including evenings, weekends and holidays.
  • Available to support the business in a rotating 24/7 on call environment.

Skills:
  • Communication -- Listening, writing, verbal, non-verbal, questioning.
  • Knowledge -- Technical, business, ITSM (useful)
  • Customer Service Experience
  • Trouble shooting
  • Problem solving
  • Time Management & Personal Organization

Preferred Qualifications & Experience:
  • Customer Service experience preferably in a retail environment
  • Experience with Retail technology
  • Experience with Windows, Mac and Linux operating systems
  • Basic understanding of computer networking systems
  • Bachelor's degree in IT or equivalent experience preferred.
  • IT technical certification preferred (A+, MCP, MCSE, or MCSA)

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information.
  • Occasional travel to Zumiez production locations, stores and events may be required.
  • Ability to lift 30lbs occasionally.

Partners with others to ensure Zumiez creates an empowered, fair & honest, teaching & learning-based, aggressive, competitive, and fun work environment for all our employees including:
  • Anchors all interactions and practices around Zumiez' Cultural Values.
  • Partners with Service Desk analysts and Infrastructure engineers to ensure components are secure, fast, stable and easy to support
  • Seeks continual self-improvement through independent and relevant knowledge gathering and seeking internal and external training opportunities

Attributes:
  • Humble, curious, and a voracious learner
  • Forward thinking, creative, and collaborative
  • Approachable, calm, and confident
  • High degree of emotional intelligence
  • Precise and effective in verbal and written communication
  • Embraces risk, hates the status quo and rules, and fosters the idea that fair is almost never equal
  • Seeks creative solutions, dives into the unknown, and feels comfortable out on limbs
  • Thrives in the complexity of working through influence without authority
  • Natural problem solver and differentiates where in the technology stack an incident occurs.

Preferred Qualifications & Experience:
  • BA/BS in Information Technology, Computer Science or equivalent field experience but not required.
  • Demonstrated proficiency in both Windows and Mac Operating Systems.
  • 3 -- 5 years of experience of database, network or ideally system administration but not required.
  • 3 -- 5 years of experience with scripting and automation tools, JAMF and/or BigFix experience a plus but not required.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of securely deploying end user devices to field teams.

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment to access files and gather information.

Benefits:
  • Salary Range: $21.00 t0 $25.00 per hr.
  • Medical, Dental, & Vision Insurance, following an initial wait period
  • Matched 401k after meeting qualifications
  • Paid Parental Leave
  • Sick Time Eligible
  • Life Insurance
  • Paid Vacation
  • Stock Purchas Program
  • Open, casual, pet-friendly office environment
  • Employee Discount on Zumiez product
  • On-site skate park, on-site cafeteria

Purpose:
The Service Desk Analyst serves as the first point of contact for all end users including but not limited to, Store locations, Field Teams, Home office and distribution center staff,
Objective:
To provide a world class customer experience for the End User by supporting the organization in any and all IT related issues
Responsibilities:
  • Deliver a World Class Customer Experience
  • Provide Technical support for the End User Tower -- resolving common hardware, software or network related issues through diagnosis, trouble shooting, solutions and documentation.
  • Provide Stores world class IT support regarding POS, peripherals, LAN, WAN, mobile, web-based applications or any other issues Stores need to support our customer.
  • Provide Home Office and Distribution center world class IT Support regarding hardware, phones, network, application and web-based applications.
  • Configure computer and telecommunications equipment and repair as needed.
  • Answers phone calls and responds to voice mails.
  • Handle IT related incidents through a ticket que management system driving tickets to resolution with urgency, efficiency and accuracy.
  • Handle walk up customers to the IT Service Desk location at home office.
  • Documentation -- New IT procedures, maintain/update existing Standard operating procedures, ticket history notes.
  • Escalation of high-level incidents to appropriate teams with urgency, ownership and follow through.
  • Familiarize with the People, process, operating framework and technology of the organization.
  • Provide World Class support during business hours for Stores, Home office and distribution center teams.
  • Provide World Class On-Call support to Stores, Home office and Distribution center teams after operating hours.

Attributes:
  • Positive, Adaptable, Solution oriented
  • Customer Experience focused.
  • Aggressive, Competitive, Committed, Energetic
  • Natural problem solver
  • Self-motivated
  • Team player
  • Multitasker
  • Calm, patient, empathetic,
  • Urgent
  • Attention to detail.
  • Passion for technology
  • Curious & active Self learner
  • Willingness to step outside of your comfort zone
  • Flexible schedule with the ability to work during operating hours including evenings, weekends and holidays.
  • Available to support the business in a rotating 24/7 on call environment.

Skills:
  • Communication -- Listening, writing, verbal, non-verbal, questioning.
  • Knowledge -- Technical, business, ITSM (useful)
  • Customer Service Experience
  • Trouble shooting
  • Problem solving
  • Time Management & Personal Organization

Preferred Qualifications & Experience:
  • Customer Service experience preferably in a retail environment
  • Experience with Retail technology
  • Experience with Windows, Mac and Linux operating systems
  • Basic understanding of computer networking systems
  • Bachelor's degree in IT or equivalent experience preferred.
  • IT technical certification preferred (A+, MCP, MCSE, or MCSA)

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment in order to access files and gather information.
  • Occasional travel to Zumiez production locations, stores and events may be required.
  • Ability to lift 30lbs occasionally.

Partners with others to ensure Zumiez creates an empowered, fair & honest, teaching & learning-based, aggressive, competitive, and fun work environment for all our employees including:
  • Anchors all interactions and practices around Zumiez' Cultural Values.
  • Partners with Service Desk analysts and Infrastructure engineers to ensure components are secure, fast, stable and easy to support
  • Seeks continual self-improvement through independent and relevant knowledge gathering and seeking internal and external training opportunities

Attributes:
  • Humble, curious, and a voracious learner
  • Forward thinking, creative, and collaborative
  • Approachable, calm, and confident
  • High degree of emotional intelligence
  • Precise and effective in verbal and written communication
  • Embraces risk, hates the status quo and rules, and fosters the idea that fair is almost never equal
  • Seeks creative solutions, dives into the unknown, and feels comfortable out on limbs
  • Thrives in the complexity of working through influence without authority
  • Natural problem solver and differentiates where in the technology stack an incident occurs.

Preferred Qualifications & Experience:
  • BA/BS in Information Technology, Computer Science or equivalent field experience but not required.
  • Demonstrated proficiency in both Windows and Mac Operating Systems.
  • 3 -- 5 years of experience of database, network or ideally system administration but not required.
  • 3 -- 5 years of experience with scripting and automation tools, JAMF and/or BigFix experience a plus but not required.
  • Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of securely deploying end user devices to field teams.

Physical Demands and Work Environment:
  • Ability to sit at a workstation in an office environment for extended periods of time and work on a PC without limitations.
  • Ability to move about, sit, bend, and squat in an office environment to access files and gather information.

Benefits:
  • Salary Range: $21.00 t0 $25.00 per hr.
  • Medical, Dental, & Vision Insurance, following an initial wait period
  • Matched 401k after meeting qualifications
  • Paid Parental Leave
  • Sick Time Eligible
  • Life Insurance
  • Paid Vacation
  • Stock Purchas Program
  • Open, casual, pet-friendly office environment
  • Employee Discount on Zumiez product
  • On-site skate park, on-site cafeteria
Zumiez logo

About Zumiez

Sourced by ZipRecruiter

Zumiez, headquartered in Lynnwood, WA, US, operates within the retail industry, specifically focusing on skateboarding, snowboarding, and motocross equipment, apparel, and accessories. Founded in 1978 by Thomas Campion and Gary Haakenson, the company initially catered solely to the local surf and skate crowd but eventually expanded its reach both nationally and globally. Today, Zumiez has more than 600 stores worldwide. The company prides itself on providing localized merchandise that resonates with local youth culture, underscoring its commitment to fostering a sense of community and connectedness. The core mission of Zumiez is to offer consumers the best selection of products relevant to their lifestyles and interests in an exciting and fast-paced environment.

Industry

Retail

Company size

5,001 - 10,000 Employees

Headquarters location

Lynnwood, WA, US

Year founded

1978

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