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Weekend Service Desk Jobs in Washington (NOW HIRING)

Analygence

Service Desk Agent

Washington, DC · On-site

$18 - $23.25/hr

CISA is supported by a 24/7 Service Desk (SD) section that works directly with the NCR and PNS ... weekends are included). Job Responsibilities: * Provide first-line support for incidents and ...

Analygence

Service Desk Agent

Washington, DC · On-site

$18 - $23.25/hr

CISA is supported by a 24/7 Service Desk (SD) section that works directly with the NCR and PNS ... weekends are included). Job Responsibilities: * Provide first-line support for incidents and ...

kgs

Part-Time Service Desk - Weekends

Vienna, VA · On-site

Part time Service Desk - Weekends Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our ...

kgs

Part-Time Service Desk - Weekends

Vienna, VA · On-site

Part time Service Desk - Weekends Kadiak LLC, a Koniag Government Services company, is seeking an experienced Service Desk Representative with a Top-Secret Clearance to support Kadiak and our ...

XPERTECHS

Service Desk Specialist

Columbia, MD

Responsibilities may occasionally require an adjusted work schedule and/or evening/weekend hours in ... Service Desk Technician must have a strong aptitude in OS repairs, Spyware and Virus removal ...

Constellation West

Service Desk Manager

Alexandria, VA · On-site

They are seeking a Service Desk Manager who will manage daily operations of the OCIO Service Desk, provide technical and administrative direction to staff, and ensure adherence to SLAs and quality ...

Peraton

Service Desk Manager

Washington, DC · On-site

$112K - $179K/yr

This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer ...

Peraton

Service Desk Manager

Washington, DC

$112K - $179K/yr

This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer ...

Aretec Inc

CBP Technology Service Desk

Ashburn, VA · Remote

Rotating shifts; 24x7x365 coverage required (includes nights, weekends, and holidays) Employment ... Service Desk (TSD) . This role serves as a 24x7x365 centralized Point of Contact (POC) for external ...

Peraton

Service Desk Manager

Washington, DC

$112K - $179K/yr

This role is responsible for managing daily Service Desk operations, supervising multi-tier technical support teams, driving operational excellence, and ensuring the delivery of high-quality customer ...

TekSynap

Service Desk Team Lead

Arlington, VA · On-site

$130K - $155K/yr

You will oversee a team of service desk agents and service desk supervisors. You will be a member ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

We are seeking Service Desk Team Lead to join our team supporting the Federal Deposit Insurance ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

You will oversee a team of service desk agents and service desk supervisors. You will be a member ... May be requested to work evenings and weekends to meet program and contract needs. * Amount of ...

TekSynap

Service Desk Team Lead

Arlington, VA

$130K - $155K/yr

May be requested to work evenings and weekends to meet program and contract needs. * Amount of ... You will oversee a team of service desk agents and service desk supervisors. You will be a member ...

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All JobsService Desk JobsWeekend Service Desk JobsWeekend Service Desk Jobs in Washington

Weekend Service Desk information

See Washington salary details

$9

$22

$43

How much do weekend service desk jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for weekend service desk in Washington is $22.96, according to ZipRecruiter salary data. Most workers in this role earn between $16.59 and $26.97 per hour, depending on experience, location, and employer.

What are Weekend Service Desk jobs?

Weekend Service Desk jobs involve providing technical support and assistance to users, typically during weekends when regular support staff may be unavailable. These roles can include troubleshooting hardware and software issues, answering user queries, and escalating more complex problems to higher-level technicians. Weekend Service Desk staff are essential for maintaining IT operations and ensuring that any technical disruptions are addressed promptly, even outside standard business hours.

What are the key skills and qualifications needed to thrive as a Weekend Service Desk professional, and why are they important?

To thrive as a Weekend Service Desk professional, you need strong troubleshooting abilities, a solid understanding of IT fundamentals, and typically a high school diploma or relevant IT certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is important for resolving user issues efficiently. Excellent communication, patience, and multitasking skills help build rapport with users and manage multiple requests under time pressure. These skills and qualities are critical for providing prompt, effective support and maintaining high user satisfaction during off-peak hours.

What are the most common challenges faced by a Weekend Service Desk professional, and how can they be effectively managed?

Weekend Service Desk professionals often encounter unique challenges such as handling higher volumes of urgent issues with reduced staff or support from other departments. Additionally, they may need to resolve problems for users who require immediate assistance outside regular business hours. Effective time management, strong communication skills, and thorough documentation are key to managing these situations. Building familiarity with common issues and maintaining a calm, solution-oriented approach can help ensure a smooth support experience for users during weekends.

What is the difference between Weekend Service Desk vs Help Desk Technician?

AspectWeekend Service DeskHelp Desk Technician
CertificationsITIL, CompTIA A+ often preferredCompTIA A+, HDI Support Center Analyst
Work EnvironmentTypically in IT support centers, on-site or remote during weekendsOffice or remote support, often during weekdays but can include weekends
Employer & IndustryIT service providers, corporate IT departmentsIT support companies, corporate IT teams, tech firms

The Weekend Service Desk primarily handles IT support issues during weekends, often requiring specific certifications like CompTIA A+ and ITIL. Help Desk Technicians provide general technical support during regular hours but may also work weekends. Both roles serve similar industries but differ mainly in scheduling and specific certifications required.

What are the most commonly searched types of Service Desk jobs in Washington? The most popular types of Service Desk jobs in Washington are:
What are popular job titles related to Weekend Service Desk jobs in Washington? For Weekend Service Desk jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Weekend Service Desk jobs in Washington look for? The top searched job categories for Weekend Service Desk jobs in Washington are:
What cities in Washington are hiring for Weekend Service Desk jobs? Cities in Washington with the most Weekend Service Desk job openings:
Weekend Service Desk jobs near you
Infographic showing various Weekend Service Desk job openings in Washington as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $47,753 per year, or $23 per hour.
Service Desk Agent

Service Desk Agent

Analygence

Washington, DC • On-site

$18 - $23.25/hr

Full-time

Posted 21 days ago

Job description

Tharros has an immediate opportunity for a Service Desk Agent supporting DHS CISA in Arlington, VA. CISA is supported by a 24/7 Service Desk (SD) section that works directly with the NCR and PNS Operations branch to provide a single point of incident reporting within the Agency. The Service Desk uses multiple communications methods - phone calls, web forms, and emails to track incidents. The Service Desk will act as a switchboard for the central CISA phone line(s).

Additionally, the SD will create, assign and provide lifecycle tracking of tickets for all events, incidents, requests for information, operational tasking, external communication requests, and requests for CISA operational action. The Service Desk is a dedicated, round the clock capability that receives wide range of submissions to include reports of cyber incidents, notifications of an event, questions about on-going activities, or requests for CISA services. On average the Service Desk handles an estimated 200,000 reported incidents, or requests for information per year.

The Service Desk Agent performs a variety of complex tasks, which include creating incident tickets, Stakeholder engagement, quality customer service, accurately scoring incidents, and meeting response timelines. These tasks may include proper triage and routing of incidents to the correct person or office. Service Desk Agents manage and track the life cycle of all incidents, events, and requests received. Hours may vary from 8 - 12 hours depending on needs to support 24/7/365 operations (holiday and weekends are included).

Job Responsibilities:

  • Provide first-line support for incidents and technical issues reported by CISA staff and customers.
  • Monitor shared CISA inbox for incidents and assign them appropriately to the Watch Analysts for action.
  • Send Requests for Information for incomplete requests.
  • Respond to requests for assistance in person, via phone, or email.
  • Appropriately triages requests that cannot be resolved at the SD level using ITSM.
  • Follow up with CISA staff and customers to ensure that issues have been resolved.
  • Document issue resolution steps and maintain records of all Service Desk activities in ITSM.
  • Maintain and update the Knowledge Base with solutions to common technical issues and FAQ.
  • Assist in maintaining and configuring ITSM.
  • Provides guidance to Junior level agents
  • Ability to serve as SD Team Lead when Key Service Desk Lead's is not present

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