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Weekend Service Desk Jobs Near Me

Amicis Global

Service Desk/ Technical Support

Columbus, OH · On-site

$16.50 - $21/hr

Service Desk Quality Analyst Location: Columbus, OH, Duration: 6-12 Months Job Summary: The Service ... and weekend support as needed. • The position requires attention to detail, follow-through ...

Inteliblue

Service Desk Analyst

Columbus, OH · On-site

$19.75 - $27/hr

Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx Required Skills: * Required to have a dedicated workspace at home and be able to work from home without ...

CNCSINFOTECH LLC

Service Desk 3

Columbus, OH · On-site

Service Desk 3 (SD3) Location: Columbus, OH Duration: 4 Months Mode of Interview : Interviews will be held on 2/15/17- Candidates must be available for on-site interviews on 2/15/17 Shifts: Evening ...

Maven LLC

IT Service Desk Analysts

Columbus, OH

Maven is hiring for Remote IT Service Desk Analysts that will provide Tier 1 IT support to inquiries made through the Service Desk. Production support includes: network, security, internally ...

Robert Half

Help Desk Analyst I

Columbus, OH · On-site

$19.75 - $27/hr

... service and clear communication. This is a Long-term Contract opportunity within the Printing ... desk system. • Help manage IT supplies and consumable inventory to ensure essential support ...

IDEALFORCE LLC

Service Desk 2/SD2 (37310)

Columbus, OH · On-site

Company Description IDEALFORCE has a CONTRACT position available immediately for a Service Desk 2 (SD2) to join our customer in Columbus, OH. This is an ONSITE position. Please find below additional ...

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How much do weekend service desk jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for weekend service desk in the United States is $20.27, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $23.80 per hour, depending on experience, location, and employer.
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Weekend Service Desk jobs near you
A map of the United States highlighting the number of Weekend Service Desk job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Weekend Service Desk job openings in each state, with California having the most at 2 and Hawaii the least at 0.

Service Desk/ Technical Support

Amicis Global

Columbus, OH • On-site

$16.50 - $21/hr

Contractor

Posted 3 days ago

Job description

Title: Service Desk Quality Analyst
Location: Columbus, OH,
Duration: 6-12 Months
Job Summary:
The Service Desk Agent is the first point of contact for users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Agent is focused on providing best-in-class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent processes.
Responsibilities include:
• Demonstrate strong customer service skills to provide phone support, including:
o Listening to the customer to gain an accurate understanding of the situation
o Being empathetic to the customer’s situation and having a sense of urgency to resolve the issue
o Producing accurate, detailed documentation at the client, problem, and incident level
o Resolving conflict
• Responsible for high-quality end-user technical support, related to enterprise software and hardware
• Responsibilities include assessment, triage, research, training/education and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 7x24x365 environment.
• Under general oversight, provides after-hours and weekend support as needed.
• The position requires attention to detail, follow-through, teamwork focus and positive attitude.
• An understanding of technology and the ability to apply that knowledge to support all existing systems
• Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person
• Create a positive customer support experience, build rapport and trust with end users through a professional attitude and approach to problem understanding, ensuring timely resolution or escalation by providing urgency, business impact evaluation and communicating the status to the end user promptly
• Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations
• Provides investigation, diagnosis, resolution and recovery for hardware/software problems
• Installs, modifies, cleans up, run diagnostic programs and repairs computer hardware/ peripherals and software
Qualifications:
• Excellent customer service skills required
• Excellent communication skills required
• Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment
• Preferred work experience in a technical support role but not required
• Required Education: High school diploma or GED with relevant work experience
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly
• Self-motivated and able to work on own initiative in a high-pressure environment
• Willing to work variable shifts including evenings, weekends and public holidays
Responsible for high-quality end-user technical support, related to enterprise software and hardware
An understanding of technology and the ability to apply that knowledge to support all existing systems
Provides investigation, diagnosis, resolution and recovery for hardware/software problems
Two to five years of proven, qualified related work experience in a comparable complex, high-tech and fast-paced work environment