Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... service desk ticketing system. • Escalate complex issues to higher-level support teams as ...
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... service desk ticketing system. • Escalate complex issues to higher-level support teams as ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in maintaining knowledge base articles and FAQs for common issues. • Diagnose and resolve technical issues ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in maintaining knowledge base articles and FAQs for common issues. • Diagnose and resolve technical issues ...
Service Desk Agent
Columbus, OH · On-site
$60K - $65K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in maintaining knowledge base articles and FAQs for common issues. • Diagnose and resolve technical issues ...
Service Desk Agent
Columbus, OH · On-site
$60K - $65K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in maintaining knowledge base articles and FAQs for common issues. • Diagnose and resolve technical issues ...
Service Desk Support
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... assist end-users in the use of assistive technologies. • Stay informed about the latest ...
Service Desk Support
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... assist end-users in the use of assistive technologies. • Stay informed about the latest ...
Service Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Escalate issues in accordance with defined procedures. * Assist users through problem solving steps.
Quick apply
Service Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Escalate issues in accordance with defined procedures. * Assist users through problem solving steps.
Service Desk Support (Assistive)
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring ... assist end-users in the use of assistive technologies. • Stay informed about the latest ...
Service Desk Support (Assistive)
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring ... assist end-users in the use of assistive technologies. • Stay informed about the latest ...
IT Service Desk II
Columbus, OH · On-site +1
IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're ... Keep users informed with timely updates throughout the support process. * Assist with software ...
IT Service Desk II
Columbus, OH · On-site +1
IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're ... Keep users informed with timely updates throughout the support process. * Assist with software ...
Service Desk 3/SD3 (37340)
Columbus, OH · On-site
Service Desk 3/SD3 (37340) IDEALFORCE has a contract position available immediately for a Service ... SD3 to help IT automate and implement new technology to assist with keeping the desktop environment ...
Service Desk 3/SD3 (37340)
Columbus, OH · On-site
Service Desk 3/SD3 (37340) IDEALFORCE has a contract position available immediately for a Service ... SD3 to help IT automate and implement new technology to assist with keeping the desktop environment ...
Service Desk 3/SD3 IDEALFORCE has a contract position available immediately for an Elixir/Unisys ... The SD3 to help IT automate and implement new technology to assist with keeping the desktop ...
Service Desk 3/SD3 IDEALFORCE has a contract position available immediately for an Elixir/Unisys ... The SD3 to help IT automate and implement new technology to assist with keeping the desktop ...
IT Service Desk Tier 2
Columbus, OH · On-site
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · On-site
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · Remote
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · Remote
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · Remote
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · Remote
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
Help Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...
Help Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...
Service Desk 3/SD3 (37340)
Columbus, OH · On-site
Company Description IDEALFORCE has a CONTRACT position available immediately for a Service Desk 3 ... SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment ...
Service Desk 3/SD3 (37340)
Columbus, OH · On-site
Company Description IDEALFORCE has a CONTRACT position available immediately for a Service Desk 3 ... SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment ...
The SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled Service Support ...
The SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled Service Support ...
Engineer
Columbus, OH · On-site
Columbus, Ohio / South Jordan, Utah (onsite) Job Type: Full time Service Desk Support (Assistive ... Train and assist end-users in the use of assistive technologies. * Stay informed about the latest ...
Quick apply
Engineer
Columbus, OH · On-site
Columbus, Ohio / South Jordan, Utah (onsite) Job Type: Full time Service Desk Support (Assistive ... Train and assist end-users in the use of assistive technologies. * Stay informed about the latest ...
IT Help Desk Specialist
$80K - $110K/hr
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...
New
Quick apply
IT Help Desk Specialist
$80K - $110K/hr
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...
New
Enterprise Service Desk Reports To: Manager, IT Service Delivery P osition Summary: The Senior IT ... SaaS Account & Access Governance * Assist with user provisioning and deprovisioning activities ...
Quick apply
Enterprise Service Desk Reports To: Manager, IT Service Delivery P osition Summary: The Senior IT ... SaaS Account & Access Governance * Assist with user provisioning and deprovisioning activities ...
Front Desk Representative
Columbus, OH · On-site
... customer service. The ideal candidate is organized, personable, and ready to contribute to a ... Greet and assist clients and visitors in a friendly and professional manner. * Answer and direct ...
Quick apply
Front Desk Representative
Columbus, OH · On-site
... customer service. The ideal candidate is organized, personable, and ready to contribute to a ... Greet and assist clients and visitors in a friendly and professional manner. * Answer and direct ...
Gathers relevant information to assist in the timely resolution of incidents, requests, and ... Assists the IS Service Desk with continuous process improvement * Acts as liaison between tier 1 ...
Gathers relevant information to assist in the timely resolution of incidents, requests, and ... Assists the IS Service Desk with continuous process improvement * Acts as liaison between tier 1 ...
Service Desk Assistant information
See salary details
$10.34 - $12.41
4% of jobs
$12.41 - $14.49
4% of jobs
$14.49 - $16.56
9% of jobs
$17.47 is the 25th percentile. Wages below this are outliers.
$16.56 - $18.64
17% of jobs
The median wage is $20.12 / hr.
$18.64 - $20.72
22% of jobs
$22.68 is the 75th percentile. Wages above this are outliers.
$20.72 - $22.79
20% of jobs
$22.79 - $24.87
15% of jobs
$24.87 - $26.94
3% of jobs
$26.94 - $29.02
6% of jobs
$29.02 - $31.10
0% of jobs
$31.10 - $33.17
0% of jobs
$10
$20
$33
How much do service desk assistant jobs pay per hour?
As of Aug 8, 2026, the average hourly pay for service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.
What cities are hiring for Service Desk Assistant jobs? Cities with the most Service Desk Assistant job openings:
What states have the most Service Desk Assistant jobs? States with the most job openings for Service Desk Assistant jobs include:
What are the most commonly searched types of Service Desk jobs? The most popular types of Service Desk jobs are:
$16.50 - $21/hr
Full-time
Re-posted 23 days ago
Tata Consultancy Services rating
6.5
Based on 21 frontline employees who took The Breakroom Quiz
173rd of 223 rated it services
Job description
Job Summary:
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues, documenting interactions, and providing guidance to end-users.
Responsibilities:
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLA’s for ticket handling and KPI’s associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 3 - 8 Years of experience
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Willing to work in 24/5 shift rotation (including holidays)
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues, documenting interactions, and providing guidance to end-users.
Responsibilities:
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLA’s for ticket handling and KPI’s associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 3 - 8 Years of experience
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Willing to work in 24/5 shift rotation (including holidays)
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
What Tata Consultancy Services employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Tata Consultancy Services
Sourced by ZipRecruiter
Tata Consultancy Services is an IT services, consulting and business solutions organization that delivers real results to global business, ensuring a level of certainty no other firm can match. TCS offers a consulting-led, integrated portfolio of IT, BPO, infrastructure, engineering, and assurance services. This is delivered through its unique Global Network Delivery Model™, recognized as the benchmark of excellence in software development. TCS delivers a level of certainty that no other firm can match--to our clients and to our employees. Come join us and experience certainty in your career. TCS a global Consulting and IT Services firm that is ranked in the top quartile by industry analysts. Our 2021 fiscal revenues topped $25 B and our market capitalization is over $170+B, yet we have a deep and large history of philanthropy and corporate social responsibility. Now approaching 600K of the best IT professionals and consultants, we are a trusted advisor, guiding our clients' enterprises through growth and transformation journeys - helping them to become agile, intelligent, automated and on the cloud. We are devoted to DEI and are recognized as a top employer and place to work.