Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... service desk ticketing system. • Escalate complex issues to higher-level support teams as ...
Service Desk Agent
Columbus, OH · On-site
$16.50 - $21/hr
Responsibilities : • Assist in maintaining knowledge base articles and FAQs for common issues ... service desk ticketing system. • Escalate complex issues to higher-level support teams as ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in maintaining knowledge base articles and FAQs for common issues. • Diagnose and resolve technical issues ...
Service Desk Agent
Columbus, OH · On-site
$50K - $55K/yr
Must Have Technical/Functional Skills Service Desk Roles & Responsibilities • Assist in maintaining knowledge base articles and FAQs for common issues. • Diagnose and resolve technical issues ...
Service Desk Support
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... assist end-users in the use of assistive technologies. • Stay informed about the latest ...
Service Desk Support
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support Service Desk Support (Assistive) A Service Desk Engineer requiring over 5+ ... assist end-users in the use of assistive technologies. • Stay informed about the latest ...
Service Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Escalate issues in accordance with defined procedures. * Assist users through problem solving steps.
Quick apply
Service Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
Title: Service Desk Analyst Location: Columbus, OH Duration: Long Term Interview Type: WebEx ... Escalate issues in accordance with defined procedures. * Assist users through problem solving steps.
Service Desk Support (Assistive)
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring ... assist end-users in the use of assistive technologies. • Stay informed about the latest ...
Service Desk Support (Assistive)
Columbus, OH · On-site
$18.75 - $25.25/hr
Service Desk Support (Assistive) Service Desk Support (Assistive) A Service Desk Engineer requiring ... assist end-users in the use of assistive technologies. • Stay informed about the latest ...
IT Service Desk II
Columbus, OH · On-site +1
IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're ... Keep users informed with timely updates throughout the support process. * Assist with software ...
IT Service Desk II
Columbus, OH · On-site +1
IT Service Desk Support Specialist Deliver Exceptional IT Support That Keeps Business Moving We're ... Keep users informed with timely updates throughout the support process. * Assist with software ...
Service Desk 3/SD3 (37340)
Columbus, OH · On-site
Service Desk 3/SD3 (37340) IDEALFORCE has a contract position available immediately for a Service ... SD3 to help IT automate and implement new technology to assist with keeping the desktop environment ...
Service Desk 3/SD3 (37340)
Columbus, OH · On-site
Service Desk 3/SD3 (37340) IDEALFORCE has a contract position available immediately for a Service ... SD3 to help IT automate and implement new technology to assist with keeping the desktop environment ...
Service Desk 3/SD3 IDEALFORCE has a contract position available immediately for an Elixir/Unisys ... The SD3 to help IT automate and implement new technology to assist with keeping the desktop ...
Service Desk 3/SD3 IDEALFORCE has a contract position available immediately for an Elixir/Unisys ... The SD3 to help IT automate and implement new technology to assist with keeping the desktop ...
Help Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...
Help Desk Analyst
Columbus, OH · On-site
$19.75 - $27/hr
HDA1 to help IT Automate and implement new technology to assist with keeping the desktop ... Understanding of Desktop Support and Software Licensing Services. * Ability to image machines and ...
IT Service Desk Tier 2
Columbus, OH · On-site
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · On-site
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · Remote
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · Remote
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · Remote
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
IT Service Desk Tier 2
Columbus, OH · Remote
... assist with hands-on tasks at company locations. Because of the potential for occasional on-site ... The IT Service Desk Support handles a variety of technical tasks, including software installations ...
Company Description IDEALFORCE has a CONTRACT position available immediately for a Service Desk 3 ... SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment ...
Company Description IDEALFORCE has a CONTRACT position available immediately for a Service Desk 3 ... SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment ...
Help Desk Analyst 1
Columbus, OH · On-site
$19.75 - $27/hr
Job Summary : Netpace Inc is seeking a Help Desk Analyst 1 to assist with IT automation and ... Responsibilities : • Understanding of Desktop Support and Software Licensing Services. • ...
Help Desk Analyst 1
Columbus, OH · On-site
$19.75 - $27/hr
Job Summary : Netpace Inc is seeking a Help Desk Analyst 1 to assist with IT automation and ... Responsibilities : • Understanding of Desktop Support and Software Licensing Services. • ...
The SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled Service Support ...
The SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally. This position will function as a highly skilled Service Support ...
Engineer
Columbus, OH · On-site
Columbus, Ohio / South Jordan, Utah (onsite) Job Type: Full time Service Desk Support (Assistive ... Train and assist end-users in the use of assistive technologies. * Stay informed about the latest ...
Quick apply
Engineer
Columbus, OH · On-site
Columbus, Ohio / South Jordan, Utah (onsite) Job Type: Full time Service Desk Support (Assistive ... Train and assist end-users in the use of assistive technologies. * Stay informed about the latest ...
... updates; covers Customer Service desk, as necessary. * Requires the use of transcription ... Assistant 1, 64431. Job Skills: Customer Service Technical Skills: Clerical and Data Entry ...
New
... updates; covers Customer Service desk, as necessary. * Requires the use of transcription ... Assistant 1, 64431. Job Skills: Customer Service Technical Skills: Clerical and Data Entry ...
New
IT Help Desk Specialist
$80K - $110K/hr
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...
Quick apply
IT Help Desk Specialist
$80K - $110K/hr
The ideal candidate has strong customer service skills, basic IT troubleshooting experience, and ... of all technical skill levels. Assist with basic user account setup, access changes, and ...
Enterprise Service Desk Reports To: Manager, IT Service Delivery P osition Summary: The Senior IT ... SaaS Account & Access Governance * Assist with user provisioning and deprovisioning activities ...
Enterprise Service Desk Reports To: Manager, IT Service Delivery P osition Summary: The Senior IT ... SaaS Account & Access Governance * Assist with user provisioning and deprovisioning activities ...
Customer Service Assistant 1/AP1 - PN 20064844 - Columbus
Columbus, OH · On-site
$16.75 - $23/hr
... updates; covers Customer Service desk, as necessary. * Requires the use of transcription ... Assistant 1, 64431. Job Skills: Customer Service Technical Skills: Clerical and Data Entry ...
Customer Service Assistant 1/AP1 - PN 20064844 - Columbus
Columbus, OH · On-site
$16.75 - $23/hr
... updates; covers Customer Service desk, as necessary. * Requires the use of transcription ... Assistant 1, 64431. Job Skills: Customer Service Technical Skills: Clerical and Data Entry ...
Service Desk Assistant information
See salary details
$10.34 - $12.41
4% of jobs
$12.41 - $14.49
4% of jobs
$14.49 - $16.56
9% of jobs
$17.47 is the 25th percentile. Wages below this are outliers.
$16.56 - $18.64
17% of jobs
The median wage is $20.12 / hr.
$18.64 - $20.72
22% of jobs
$22.68 is the 75th percentile. Wages above this are outliers.
$20.72 - $22.79
20% of jobs
$22.79 - $24.87
15% of jobs
$24.87 - $26.94
3% of jobs
$26.94 - $29.02
6% of jobs
$29.02 - $31.10
0% of jobs
$31.10 - $33.17
0% of jobs
$10
$20
$33
How much do service desk assistant jobs pay per hour?
As of Aug 30, 2026, the average hourly pay for service desk assistant in the United States is $20.84, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.08 per hour, depending on experience, location, and employer.
What cities are hiring for Service Desk Assistant jobs?
Cities with the most Service Desk Assistant job openings:
What states have the most Service Desk Assistant jobs?
States with the most job openings for Service Desk Assistant jobs include:
What are the most commonly searched types of Service Desk jobs?
The most popular types of Service Desk jobs are:
$16.50 - $21/hr
Full-time
Re-posted 15 days ago
Tata Consultancy Services rating
6.5
Based on 21 frontline employees who took The Breakroom Quiz
176th of 226 rated it services
Job description
Job Summary:
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues, documenting interactions, and providing guidance to end-users.
Responsibilities:
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLA’s for ticket handling and KPI’s associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 3 - 8 Years of experience
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Willing to work in 24/5 shift rotation (including holidays)
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
Tata Consultancy Services is a leading IT services company, and they are seeking a Service Desk Agent to assist with technical support. The role involves diagnosing and resolving technical issues, documenting interactions, and providing guidance to end-users.
Responsibilities:
• Assist in maintaining knowledge base articles and FAQs for common issues.
• Diagnose and resolve technical issues related to hardware, software, and network connectivity.
• Document all interactions and resolutions in the service desk ticketing system.
• Escalate complex issues to higher-level support teams as necessary.
• Monitor and follow up on open tickets to ensure timely resolution.
• Participate in service improvement initiatives and contribute to team goals.
• Provide guidance and training to end-users on software and hardware usage.
• Respond to incoming support requests via phone, email, or chat in a timely manner.
• Adhere to all SLA’s for ticket handling and KPI’s associate to technician and group performance
• Coordinate training and documentation of troubleshooting and support processes
• Diagnose issues and requests using remote control tool capability, and when possible implement corrective actions and Identify opportunities to increase first call resolution rates by identifying trends
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Provide Level 1 assistance to inquiries into the features, functions, and usage of software.
• Receive, categorize, prioritize, log, troubleshoot and monitor all tickets (e.g., Incidents, inquiries, and Service Requests)
• Utilize a pre-defined template on every call and fill out each template completely
• Willing to work in 24/5 shift rotation (including holidays)
Qualifications:
Required:
• BACHELOR OF COMPUTER SCIENCE
• 3 - 8 Years of experience
• Excellent interpersonal skills and team co-ordination
• Hands-on experience in supporting IT Service Desk
• Proactive, effectively addressing Incidents and Service Requests, having efficient policies and procedures, and using appropriate tools
• Willing to work in 24/5 shift rotation (including holidays)
Company:
Tata Consultancy Services is a business solutions company that specializes on information technology services and consulting. It is a sub-organization of Tata Group. Founded in 1968, the company is headquartered in Mumbai, IND, with a team of 10001+ employees. The company is currently Late Stage.
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