ZipRecruiter

Log In

1

Service Desk Assistant Jobs in Maine (NOW HIRING)

Georgia

Help Desk Technician

Augusta, ME · On-site

$14/hr

Help Desk Technician Agency: Augusta Technical College Job Requisition ID: JR0000003620 Shift: Not ... services, and staff; stay updated on campus technology changes or problems. * Assist in maintaining ...

next page

Showing results 1-20

All JobsService Desk JobsService Desk Assistant JobsService Desk Assistant Jobs in Maine

Service Desk Assistant information

What is the difference between Service Desk Assistant vs Help Desk Technician?

AspectService Desk AssistantHelp Desk Technician
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentOffice or remote support; front-line customer serviceHelp desk or support center; troubleshooting technical issues
Employer & IndustryIT support teams in various industries, including corporate and governmentIT support roles in corporate, healthcare, and educational sectors
Search & Comparison IntentOften compared for entry-level IT support rolesRelated role with more technical troubleshooting responsibilities

The Service Desk Assistant primarily handles basic customer support and administrative tasks, while the Help Desk Technician focuses more on technical troubleshooting and resolving IT issues. Both roles require similar certifications and work environments, but Help Desk Technicians typically possess more technical skills and handle more complex problems.

What is a service desk assistant?

A service desk assistant is a support professional who helps users resolve technical issues, often providing assistance with hardware, software, and network problems. They typically work in IT support environments, using tools like ticketing systems and troubleshooting procedures to ensure efficient service delivery.

What are the most commonly searched types of Service Desk jobs in Maine?

The most popular types of Service Desk jobs in Maine are:

What cities in Maine are hiring for Service Desk Assistant jobs?

Cities in Maine with the most Service Desk Assistant job openings:

Service Desk Assistant jobs near you
Infographic showing various Service Desk Assistant job openings in Maine as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 17% Part Time, 3% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution.

Tier 1 Service Desk Analyst

RIT Solutions, Inc.

Belgrade, ME • On-site

$350/wk

Full-time

Re-posted 22 days ago

Job description

Job Summary:
RIT Solutions, Inc. is a well-established retail organization supporting a large retail environment. The Tier 1 Service Desk Analyst will serve as the first point of contact for IT support requests, providing hands-on troubleshooting and customer service across multiple locations.
Responsibilities:
• Serve as the first point of contact for IT support requests via phone, email, and ticketing system
• Troubleshoot hardware, software, printer, network, and account-related issues
• Provide support for Windows environments and Microsoft 365 applications
• Resolve issues related to password resets, user access, and account management
• Support VoIP phone systems and related troubleshooting
• Assist with Active Directory user administration
• Support Azure-based services and user access requests
• Troubleshoot basic networking issues involving switches, routers, and connectivity
• Respond to store outages and emergency support incidents
• Escalate complex issues to higher-level support teams when necessary
• Maintain detailed ticket documentation within Zoho
• Create and update technical documentation and knowledge base articles
• Document troubleshooting procedures and recurring solutions
• Contribute to process improvement initiatives
• Travel to retail locations as needed for onsite support
• Assist with store technology deployments, upgrades, and migrations
• Participate in acquisition-related technology integration projects
• Participate in rotating on-call coverage schedule
• Respond to critical outages and emergency support situations
• Receive a $350 stipend for weekend on-call coverage, plus hourly compensation for time worked
Qualifications:
Required:
• High School Diploma or GED required
• 0-2 years of IT Support, Help Desk, Desktop Support, or Customer Service experience
• Internship experience will be considered
• Equivalent technical education or training may be considered
• Basic Windows troubleshooting experience
• Familiarity with Microsoft Office / Microsoft 365
• Basic understanding of networking concepts including: TCP/IP, Switching, Routing, Network connectivity troubleshooting
• Basic printer and peripheral support experience
• Excellent customer service skills
• Strong verbal and written communication
• Ability to remain calm under pressure
• Strong troubleshooting and critical-thinking skills
• Highly organized with strong documentation habits
• Eager to learn and grow within IT
• Team-oriented mindset
• Positive attitude and willingness to help others
• Ability to lift and move computer equipment and peripherals
• Comfortable traveling to store locations
• Ability to work in retail and warehouse environments as needed
Preferred:
• Associate's Degree in Information Technology
• Exposure to Active Directory
• Familiarity with ticketing systems (Zoho experience is a plus)
Company:
Jobdiva Job Portal: https://www1.jobdiva.com/candidates/myjobs/searchjobsdone.jsp?a=xbjdnwgjodtga1y1im2g881fkkeiwd0775lbvq8yqgps8vb2q36w2vj1ga6xxork&compid=-1 Recruitment (contingency search and campus selection). Founded in 2019, the company is headquartered in Arlington, USA, with a team of 201-500 employees. The company is currently Growth Stage.

Apply