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Service Desk Assistant Jobs in Minnesota (NOW HIRING)

Description Cragun's Resort on beautiful Gull Lake is seeking an energetic and customer service-oriented Front Desk Assistant Manager! This role provides day-to-day oversight of Front Desk operations ...

Service Desk employees enjoy a fast-paced environment with over 500,000 visitors to our Community ... DUTIES INCLUDE Greet and assist visitors to the Community Center Provide a wide variety of ...

Service Desk

Shoreview, MN · On-site

$13.25 - $17/hr

Service Desk employees enjoy a fast-paced environment with over 500,000 visitors to our Community ... Greet and assist visitors to the Community Center * Provide a wide variety of information to guests ...

Supplement Enterprise Support Services-IT Service Desk during the rollout of new PCs, Microsoft ... skills to assist and resolve customer application, navigation and technical issues. Ability to ...

... desk and CSM duties! Front end team members at Cub follow front end checkout procedures in all ... Job Responsibilities: • Assist customers and ensure proper service levels and courtesy from all ...

... • Assist Incident Management and the EOC with notification and resolution during system ... desk, Customer service, Technical support, Windows 10, Active directory Additional Skills ...

Description Service Desk Analyst Position Responsibilities * Take initial telephone inquiries and ... Work as an effective team member with the Crossfuze team, partners, and internal staff * Assist ...

Technical Service Desk Agent

Hopkins, MN · On-site

$17.25 - $22.25/hr

Understanding of SLA requirements for the client * Assist in cross training and communicate quick ... Understand the various media sources that interface with the Service Desk * Champion, implement or ...

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services ... Provides back up to Trading Assistants and Risk Management Consultants on phones. * Checks trades ...

At StoneX, we offer you the opportunity to be part of an institutional-grade financial services ... Provides back up to Trading Assistants and Risk Management Consultants on phones. * Checks trades ...

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Service Desk Assistant information

What is the difference between Service Desk Assistant vs Help Desk Technician?

AspectService Desk AssistantHelp Desk Technician
CredentialsHigh school diploma or equivalent; certifications like CompTIA A+ are commonHigh school diploma; often holds certifications like CompTIA A+ or Network+
Work EnvironmentOffice or remote support; front-line customer serviceHelp desk or support center; troubleshooting technical issues
Employer & IndustryIT support teams in various industries, including corporate and governmentIT support roles in corporate, healthcare, and educational sectors
Search & Comparison IntentOften compared for entry-level IT support rolesRelated role with more technical troubleshooting responsibilities

The Service Desk Assistant primarily handles basic customer support and administrative tasks, while the Help Desk Technician focuses more on technical troubleshooting and resolving IT issues. Both roles require similar certifications and work environments, but Help Desk Technicians typically possess more technical skills and handle more complex problems.

What are the most commonly searched types of Service Desk jobs in Minnesota? The most popular types of Service Desk jobs in Minnesota are:
Infographic showing various Service Desk Assistant job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution.
Front Desk Assistant Manager

Front Desk Assistant Manager

Cragun's Resort

Brainerd, MN • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.


Job description

Description

Cragun's Resort on beautiful Gull Lake is seeking an energetic and customer service-oriented Front Desk Assistant Manager! This role provides day-to-day oversight of Front Desk operations and supervises staff to ensure a consistently high level of guest service. A high performer in this role loves and can deliver extraordinary customer service and has the vision to launch our Guest Services and Concierge offerings to new heights.


Core Duties and Responsibilities:

  • Development and leadership of the concierge service, including: establishing service standards, creating resources, training team members, and more
  • Assist with hiring, training, coaching, and ongoing supervision of front desk staff
  • Provide outstanding guest service and oversee efficient and accurate registration and billing
  • Review staff shift checklists for accountability
  • Ensure compliance with policies, procedures, and service standards
  • Enforce attendance, uniform, and appearance standards
  • Operate front office computer systems, reporting, and troubleshooting
  • Monitor VIP guests and special requests
  • Maintain timely follow-up in ALICE for guest and staff communication
  • Monitor lobby activity to ensure guests are acknowledged and assisted in a timely manner
  • Perform other related duties as assigned

Requirements

  • Previous supervisory or front desk experience is a plus
  • Strong leadership and motivational skills
  • Organized, personable, and enthusiastic
  • Enjoys working with people of all ages (both domestic and international staff)
  • Knowledge of office equipment and systems
  • Ability to multitask in a fast-paced environment
  • Commitment to customer service and employee relations
  • Must be at least 18 years of age
  • Flexible schedule availability is a must, and be able to accommodate primarily 11am -7pm & 3pm -11pm
  • Weekends & Various Holidays are required
  • $18+ hr based on experience

Full Time Benefits:

  • Medical, Dental and Vision Insurance
  • Supplemental Life Insurance(s) offerings
  • Competitive PTO Package
  • 401k with discretionary match
  • Incredible resort and Legacy Golf Course discounts
  • Discounts on Lodging, Dining, Marina Rentals, Gull Lake Cruises and more
  • Fun and energetic work environment!

Join our growing and LEGENDARY team!