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Service Desk Associate Jobs in Minnesota (NOW HIRING)

Winters Recreation

Service Desk Associate

Sauk Centre, MN · On-site

$47K - $57K/yr

Full-time Service Desk Associate with a standard schedule of Monday-Friday, 8:00 AM - 5:00 PM, Two Saturdays per month: 8:30 AM - 12:30 PM. Compensation ranging from $47K-$56K annually ($23 to $27 ...

New

Scenthound

Front Desk Associate

Minneapolis, MN · On-site

$15 - $16/hr

Sales & Front Desk Associate The Sales & Front Desk Associate is a key position at Scenthound ... Customer service experience (retail, restaurant) * Computer/ Technology proficiency * A passion for ...

Percona LLC

Jr. Service Desk Agent

Montevideo, MN · On-site

Our Service Desk Team exists to enable and assist Percona Staff. We provide support by following documented incident management and request fulfillment processes and procedures while ensuring ...

Scenthound

Front Desk Associate Part Time

Lakeville, MN · On-site

$15/hr

Sales & Front Desk Associate The Sales & Front Desk Associate is a key position at Scenthound ... Customer service experience (retail, restaurant) * Computer/ Technology proficiency * A passion for ...

Scenthound

Front Desk Associate

Coon Rapids, MN · On-site

$15 - $16/hr

Complimentary service membership About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...

IHG Hotels & Resorts

Front Desk Associate

Rochester, MN · On-site

$16 - $17/hr

... Associate ! We're looking for a friendly, dependable professional to deliver exceptional ... Previous customer service or hotel front desk experience preferred * OPERA PMS experience required

Scenthound

Front Desk Associate Part Time

Rosemount, MN · On-site

$15/hr

Complimentary service membership About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...

Scenthound

Front Desk Associate Part Time

Rosemount, MN · On-site

$15/hr

Complimentary service membership About the Position: The Sales & Front Desk Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every ...

Emergent Software

Service Desk Analyst

Wayzata, MN · On-site

$55K - $75K/yr

Our client is seeking an IT Service Desk Analyst to provide first-line technical support for end ... Qualifications * Associate's degree or equivalent combination of education and experience.

New

TEKsystems

Service Desk Technician

Brooklyn Park, MN

$23 - $27/hr

Respond to help desk tickets, telephone calls, email, and walk-up requests for support * Manage the ... Associate degree in an IT--related field or relevant work experience. * Experience in support a ...

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Service Desk Associate information

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$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for service desk associate in Minnesota is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.32 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are the most commonly searched types of Service Desk jobs in Minnesota?

The most popular types of Service Desk jobs in Minnesota are:

What are popular job titles related to Service Desk Associate jobs in Minnesota?

For Service Desk Associate jobs in Minnesota, the most frequently searched job titles are:

What job categories do people searching Service Desk Associate jobs in Minnesota look for?

The top searched job categories for Service Desk Associate jobs in Minnesota are:

What cities in Minnesota are hiring for Service Desk Associate jobs?

Cities in Minnesota with the most Service Desk Associate job openings:

Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 14% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $41,294 per year, or $19.9 per hour.

Service Desk Associate

Winters Recreation

Sauk Centre, MN • On-site

$47K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

New

Job description

Full-time Service Desk Associate with a standard schedule of Monday-Friday, 8:00 AM - 5:00 PM, Two Saturdays per month: 8:30 AM - 12:30 PM. Compensation ranging from $47K-$56K annually ($23 to $27 per hour), depending upon experience.
Winters Recreation is seeking a motivated and customer-focused Service Desk Associate to join our team. This position plays a key role in delivering exceptional customer service by serving as one of the primary points of contact for incoming customer calls, walk-in customers, and service-related support. The Service Desk Associate will assist both in-state and out-of-state customers with warranty claims, service scheduling, product support, and general technical questions while helping ensure a smooth and positive customer experience from start to finish.
The ideal candidate is organized, dependable, and able to effectively manage multiple responsibilities in a fast-paced environment. Daily responsibilities include answering incoming phone calls, greeting and assisting walk-in customers, coordinating service appointments, managing technician schedules, and communicating service timelines and updates to customers. This role also supports warranty claim processes, work order preparation, and basic troubleshooting assistance to help customers better understand product operation, maintenance recommendations, and service needs.
Strong communication and problem-solving skills are essential for success in this position. The Service Desk Associate works closely with the service, parts, and sales departments to ensure customer concerns are addressed promptly and professionally. Accurate documentation of customer interactions, service requests, scheduling updates, and warranty information within company systems is an important part of the role.
Successful candidates should possess excellent phone etiquette, strong organizational skills, basic computer proficiency, and the ability to remain calm and professional under pressure. Previous experience in customer service, scheduling, technical support, dealership operations, or service administration is preferred but not required. Winters Recreation values team members who bring a positive attitude, strong work ethic, reliability, and a willingness to learn and grow within the company.
Our Benefit package includes: Medical, Dental, and Vision coverage. Company-paid group life insurance for you and your family, 401(k) with company match, generous paid time off, holiday pay plus your birthday off with pay.

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