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Service Desk Associate Jobs in Minnesota (NOW HIRING)

Michels

Service Desk Support Analyst

Otsego, MN

$25 - $31/hr

Service Desk Support Analyst Location: Ostego, MN | Full-time Improving America's infrastructure ... Associate's degree, 4-7 years of relevant experience, or an equivalent combination * Competent with ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... Associates or Technical degree in Computer Engineering or equivalent work experience. * 1-2 years ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · On-site

$21.25 - $29/hr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... Associates or Technical degree in Computer Engineering or equivalent work experience. * 1-2 years ...

Sand Hospitality

Front Desk Clerk

Albertville, MN · On-site

$15/hr

Front Desk Associate County Inn & Suite of Albertville is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or ...

Sand Hospitality

Front Desk Clerk

Albertville, MN · On-site

$15/hr

Front Desk Associate County Inn & Suite of Albertville is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Minnesota

Service Desk Associate information

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$19

$37

How much do service desk associate jobs pay per hour?

As of Jun 17, 2026, the average hourly pay for service desk associate in Minnesota is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.32 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What job makes $10,000 a month without a degree?

High-paying sales roles such as real estate brokers, software sales, or financial advisors can earn $10,000 or more monthly without a degree, often relying on experience, skills, and certifications. Additionally, skilled trades like certain construction or electrical work may reach similar income levels with experience and specialization.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include high-level roles such as specialized consultants, senior executives, or certain freelance professionals like surgeons, lawyers, or IT contractors with in-demand skills. These positions often require extensive experience, certifications, or a strong client base, and may involve project-based or hourly billing structures. Such high daily earnings are uncommon in entry-level or standard roles like Service Desk Associates.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills, a professional attitude, and basic computer literacy can help you qualify for such roles, and on-the-job training is often provided.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Minnesota? The most popular types of Service Desk jobs in Minnesota are:
What are popular job titles related to Service Desk Associate jobs in Minnesota? For Service Desk Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Minnesota look for? The top searched job categories for Service Desk Associate jobs in Minnesota are:
What cities in Minnesota are hiring for Service Desk Associate jobs? Cities in Minnesota with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Service Desk Support Analyst

Service Desk Support Analyst

Michels

Otsego, MN

$25 - $31/hr

Other

Medical, Dental, Life, Retirement

Posted 20 days ago

Job description

Service Desk Support Analyst
Location: Ostego, MN | Full-time
Improving America's infrastructure isn't for the weak. It takes grit, determination, and hard work to execute high impact projects. Michels Corporation engages 8,000 people and 18,000 pieces of heavy equipment in our insatiable drive to be the best. Our work improves lives. Find out how a career as a Service Desk Support Analyst can change yours.
As a Service Desk Support Analyst, you are the first point of contact for company-wide IT support. This position will assign and respond to requests and inquiries via phone, email, and in-person for all customer tools and solutions. Critical for success are strong professional management and communication skills. The anticipated salary range is $25.00 - $31.00. This information reflects the anticipated base salary range for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.
Why Michels?
  1. We are consistently ranked among the top 10% of Engineering News-Record's Top 400 Contractors
  2. Our steady, strategic growth revolves around a commitment to quality
  3. We are family owned and operated
  4. We invest an average of $5,000 per employee on training each year
  5. We reward hard work and dedication with limitless opportunities
  6. We believe it is everyone's responsibility to promote safety, regardless of job titles.
  7. We offer a comprehensive benefits program including:
    • Health, Dental, and Life Insurance
    • Flexible Spending Accounts (FSA) and Health Savings Account (HSA)
    • Short- and Long-Term Disability Insurance
    • 401(k) Retirement Plan
    • Legal Assistance and Identity Theft Protection Plans
      (Benefits may vary based on position and location)

Why you?
  • You thrive in fast-paced environments under tight deadlines
  • You enjoy collaborating and communicating with your teammates
  • You like to know your efforts are noticed and appreciated
  • You have strong time management, verbal, and written communication skills
What it takes:
  • Associate's degree, 4-7 years of relevant experience, or an equivalent combination
  • Competent with Windows Operating Systems and Apple technologies (required)
  • Experience with Active Directory (required)
  • Provide technical assistance and support, either in person or over the phone, for incoming queries and issues related to computer systems, software, and hardware. Follow up with customers to ensure issue resolution and gain feedback on usage.
  • Create a positive customer support experience and build strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.
  • Support all mobile devices and processes in place. Support mobile devices online per cellular vendor: activate lines and devices, add user accounts and perform status changes. Maintain, upgrade and deploy mobile devices, software and applications and support MDM solution.
  • A valid driver license for the type(s) of vehicles you may be driving and an acceptable driving record

This information reflects the anticipated base salary for this position based on current market data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on individual's skills, experiences, education, and other job-related factors permitted by law.
Expected Salary Range
$25-$31 USD
AA/EOE/M/W/Vet/Disability
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