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Service Desk Associate Jobs in Minnesota (NOW HIRING)

Sand Hospitality

Front Desk Clerk

Albertville, MN · On-site

$15/hr

Front Desk Associate County Inn & Suite of Albertville is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or ...

Sand Hospitality

Front Desk Clerk

Albertville, MN · On-site

$15/hr

Front Desk Associate County Inn & Suite of Albertville is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or ...

Nokomis Family Dental

Front Desk Manager

Minneapolis, MN · On-site

$32 - $38/hr

... service. As the first point of contact for our office, you will play a vital role in helping us ... associate, being the gatekeeper of patients checking in and out. • Manage daily and monthly ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Minnesota

Service Desk Associate information

See Minnesota salary details

$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service desk associate in Minnesota is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.32 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Minnesota? The most popular types of Service Desk jobs in Minnesota are:
What are popular job titles related to Service Desk Associate jobs in Minnesota? For Service Desk Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Minnesota look for? The top searched job categories for Service Desk Associate jobs in Minnesota are:
What cities in Minnesota are hiring for Service Desk Associate jobs? Cities in Minnesota with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,294 per year, or $19.9 per hour.

Front Desk Associate - Sheraton

Sheraton Duluth Hotel

Duluth, MN

$16 - $16.50/hr

Full-time, Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 11 hours ago

Job description

Love meeting new people and creating great first impressions? Join the Sheraton Duluth Hotel team as a Guest Service Associate (Front Desk Associate)! You'll be at the heart of the guest experience, helping travelers feel welcome from check-in to check-out while delivering the exceptional service Marriott is known for.

Plus, you'll enjoy amazing benefits, including discounted Marriott hotel stays for yourself, exclusive Friends & Family travel discounts, employer-paid life insurance, and a fully vested 401(k) company match program for team members age 21 and older. Turn your passion for hospitality into a rewarding career with perks that take you places!

Schedule: We are currently seeking full-time or part-time availability to cover the following shifts:

- Weekdays & weekends 7 am - 3 pm & 3 pm - 11 pm.

Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

This is a Sherman Associates owned Marriott International, Inc franchised location.

Essential Functions

  • Ensures every guest is greeted and Welcomed on arrival
  • Registers and book guests, verifying reservation, address, email address and credit information
  • Proficient on kiosk operations to assist when necessary
  • Answers all inbound calls in a professional manner
  • Has an intimate knowledge of the hotel facilities and the local geographic area
  • Accepts payment for guests' accounts at the time of registration and at checkout
  • Maintains a house bank and make a deposit and accurate report of receipts daily
  • Processes all Retail transactions for the guest
  • Responsible for restocking and assuring overall cleanliness of Retail
  • Issues luggage claims and check guest luggage when requested
  • Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
  • Respectfully listen and respond to guest complaints in an efficient and professional manner
  • Completes additional duties as assigned

Minimum Requirements

  • 1-2 years of experience in a public contact position
  • Customer service experience in the hospitality industry strongly preferred
  • Basic computer knowledge and some knowledge in word, excel, outlook, and internet
  • A passion for the mission, vision, and values of Sherman Associates
  • Schedule may vary due to the specific needs of the hotel

Benefits:

Pay Range: $16-16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

We offer a comprehensive benefits package to full-time employees which may include:

  • Medical, dental and vision insurance plans
  • Employer-paid short term disability
  • Employer-paid life insurance
  • Additional supplemental insurance policies including: Voluntary Accident & Critical Illness; Hospital Indemnity; Long-Term Disability; Pet insurance
  • Employer-paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays and competitive PTO program
  • Sherman Associates' Starbucks and Hotel discounts

Sherman Associates is an Equal Opportunity and Affirmative Action Employer. We encourage women, minorities, individuals with disabilities, and protected veterans to apply.

This job advertisement is intended to provide information essential to understanding the scope of the position. It is not an exhaustive list of skills, duties, responsibilities or working conditions associated with the position.

Only applicants who complete our online application process will be considered for employment. Applicants that need reasonable accommodations to complete the application process may contact careers@sherman-associates.com.