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Service Desk Associate Jobs in Minnesota (NOW HIRING)

Expleo

Service Desk Support Analyst

Saint Paul, MN · Remote

$41 - $45/hr

Trissential is hiring a Service Desk Support Analyst to join our client's team and provide ... Associate degree may substitute for two (2) years of experience * Bachelor's degree may substitute ...

Netrio

Service Desk Analyst 2

Golden Valley, MN · Hybrid

$65K - $75K/yr

JOB SUMMARY The Service Desk Analyst 2 will model the Netrio mission, vision, and values each day ... Associates or Technical degree in Computer Engineering or equivalent work experience. * 1-2 years ...

Integres, LLC

Service Desk Support Analyst

Saint Paul, MN · On-site

$20.75 - $28.25/hr

Service Desk Support Analyst * Client: Metropolitan Council (Met Council) * Solicitation Number ... An Associates degree substitutes for 2 years of experience. * A Bachelor's degree substitutes for 4 ...

Integral dx

Central Sales Desk Associate

Montevideo, MN · On-site

$15 - $18/hr

RITALKA University The Integral dx Central Sales Desk Associate's primary responsibilities are to ... Utilize Mailchimp (and other digital services) to contact leads ASAP * Provide ideas to the ...

Integral dx

Central Sales Desk Associate

Montevideo, MN · On-site

$15 - $18/hr

RITALKA University The Integral dx Central Sales Desk Associate's primary responsibilities are to ... As part of our commitment to our customers, we also provide after-market parts and service support ...

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All JobsService Desk Associate JobsService Desk Associate Jobs in Minnesota

Service Desk Associate information

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$19

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How much do service desk associate jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for service desk associate in Minnesota is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.32 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Minnesota? The most popular types of Service Desk jobs in Minnesota are:
What are popular job titles related to Service Desk Associate jobs in Minnesota? For Service Desk Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Minnesota look for? The top searched job categories for Service Desk Associate jobs in Minnesota are:
What cities in Minnesota are hiring for Service Desk Associate jobs? Cities in Minnesota with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,294 per year, or $19.9 per hour.

Service Desk Support Analyst

HighCloud Solutions

Saint Paul, MN

$20.75 - $28.25/hr

Contractor

Posted 12 days ago

Job description

Title: Service Desk Support Analyst

Location: Saint Paul, MN (Remote)

Duration: 12 Months

Description of Project

The Metropolitan Council (Met Council) is seeking one full-time resource to work as the Service Desk Support Analyst. The selected resource will provide technical support for incidents and requests reported by users (approximately 5,000) including, but not limited to, password resets, account unlocks, troubleshooting Windows and macOS issues, VPN support, Microsoft 365 support, printer assistance, and incident triage. Services are anticipated to be conducted Monday through Friday from 6:30am to 5:00pm.

At a high level, the resource will will provide Service Desk Support for Met Council systems.

Tasks

  • Provide timely and consistent IT phone-based user support
  • Maintain high-quality end-user experience
  • Meet real-time service objectives (RSOs)
  • Ensure proper documentation and escalation of incidents and requests
  • Respond to incidents and service requests within defined RSOs
  • Document troubleshooting steps and resolutions
  • Escalate issues appropriately
  • Maintain knowledge base accuracy
  • Follow security and identity verification procedures
  • Provide knowledge transfer

Minimum Qualifications

  • High school diploma/GED with four (4) years’ experience in Technical Support roles
  • An Associates degree substitutes for 2 years of experience
  • A Bachelor’s degree substitutes for 4 years of experience

Desired Skills

  • Knowledge of computer hardware, software, and mobile device components.
  • Knowledge of Windows, macOS, and mobile operating systems, including configuration and troubleshooting.
  • Knowledge of networking fundamentals such as TCP/IP, DNS, DHCP, and VPN.
  • Knowledge of Active Directory, Group Policy, and endpoint security tools.
  • Knowledge of ITIL best practices for incident and asset management.
  • Skilled in diagnosing and resolving complex hardware, software, and connectivity issues.
  • Skilled in prioritizing and resolving service tickets efficiently.
  • Skilled in communication and collaboration with users, technical staff, and management.
  • Skilled in analyzing and identifying trends or root causes of recurring technical issues.
  • Ability to identify potential IT security-related situations.
  • Ability to deliver high-quality, customer-focused technical support.
  • Ability to manage multiple priorities and meet deadlines in a dynamic environment.
  • Ability to adapt to evolving technologies and organizational needs.