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Service Desk Associate Jobs in Minnesota (NOW HIRING)

Sand Hospitality

Front Desk Clerk

Albertville, MN · On-site

$15/hr

Front Desk Associate County Inn & Suite of Albertville is a welcoming and service-focused property committed to delivering exceptional guest experiences. Whether guests are traveling for business or ...

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$8

$19

$37

How much do service desk associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for service desk associate in Minnesota is $19.85, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $23.32 per hour, depending on experience, location, and employer.

What are Service Desk Associates?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What are the key skills and qualifications needed to thrive as a Service Desk Associate, and why are they important?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

Can I be a receptionist with no experience?

A Service Desk Associate role typically requires some technical knowledge and customer service skills, but many entry-level positions are open to candidates with no prior experience. Strong communication skills and a willingness to learn can help you qualify, and on-the-job training is often provided. Certifications like CompTIA A+ can also improve your chances for related roles.

What is the role of a service desk associate?

A service desk associate provides technical support and customer service to users experiencing IT issues. They troubleshoot hardware and software problems, assist with system access, and document incidents using ticketing systems, often working in a help desk or support center environment. Strong communication skills and basic knowledge of IT tools are essential for this role.

What jobs pay $700 a day?

Some high-paying roles that can pay $700 a day include specialized consulting, freelance IT support, project management, and certain contract-based technical positions. These jobs often require advanced skills, certifications, or extensive experience and may involve freelance or contract work with flexible schedules.

Who pays $30 an hour without a degree?

Service Desk Associates can earn around $30 an hour without a degree, especially with relevant certifications like CompTIA A+ or ITIL, and strong technical skills. These roles often involve troubleshooting, customer support, and using help desk software in a fast-paced environment.

What are some common challenges Service Desk Associates face, and how can they effectively manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.
What are the most commonly searched types of Service Desk jobs in Minnesota? The most popular types of Service Desk jobs in Minnesota are:
What are popular job titles related to Service Desk Associate jobs in Minnesota? For Service Desk Associate jobs in Minnesota, the most frequently searched job titles are:
What job categories do people searching Service Desk Associate jobs in Minnesota look for? The top searched job categories for Service Desk Associate jobs in Minnesota are:
What cities in Minnesota are hiring for Service Desk Associate jobs? Cities in Minnesota with the most Service Desk Associate job openings:
Service Desk Associate jobs near you
Infographic showing various Service Desk Associate job openings in Minnesota as of July 2026, with employment types broken down into 1% As Needed, 67% Full Time, 30% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $41,294 per year, or $19.9 per hour.
Front Desk - Country Inn & Suites, St. Cloud East

Front Desk - Country Inn & Suites, St. Cloud East

Sand Hospitality

Saint Cloud, MN • On-site

$14/hr

Full-time

Medical, PTO

Re-posted 4 days ago

Job description

The Country Inn & Suites of Saint Cloud East is currently seeking friendly individuals who enjoy providing excellent guest service. The Front Desk associate's primary responsibility is to ensure guest satisfaction by providing professional and courteous front desk service. The Front Desk Associate is also responsible for providing service that is efficient and effective as a means to maximize room revenue. Customer service experience is preferred, but not required.
Benefits:
The target pay range for this position is $13- $14 per hour depending on experience and qualifications.
This position offers both full-time and part-time opportunities with great flexibility. Some weekends or evenings may be required. Positions based in Illinois or Minnesota may be eligible for Earned Sick and Safe Time (ESST) or Paid Time Off (PTO) in accordance with applicable state and local laws.
We offer benefits to our full-time positions after eligibility requirements have been met.
  • Medical Coverage: We offer medical insurance plan options with reduced premium rates available.
  • Health Savings Account (HSA): Eligible employees may participate in a tax-advantaged HSA to support healthcare expenses.
  • Employee Assistance Program (EAP): Confidential support services are available to all employees and their immediate family members.
  • Paid Time Off (PTO)

Job Types: Full-Time
Schedule:
  • Evening shift
  • Day Shift
  • Weekends as needed

Work setting:
  • In-person

Work Location: In person
Other opportunities are available. Apply today!
Candidates offered employment must submit to a background check and drug test.
We are an E-Verify participating employer.
EOE M/F/Vet/Disability
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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