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Service Desk Associate Jobs in Duluth, MN (NOW HIRING)

Wisconsin

Residence Life Desk Staff

Superior, WI · On-site

CUSTOMER SERVICE * Provide quality customer service by dealing with residents, staff, and guests in a polite and courteous manner. * Attend to customers promptly and effectively. * Provide quick ...

St. Anns Residence

Front Desk - Part Time

Duluth, MN · On-site

$14 - $18/hr

Customer Service Ability to use a computer Ability to handle occasional pressure This job ... Applications are also available at our information desk at 330 East Third Street, Duluth. Saint Ann ...

AMSOIL INC.

Help Desk Analyst IV

Superior, WI · On-site

$19.50 - $26.75/hr

... service level objectives. This includes receiving, prioritizing, documenting, and actively ... Required : • Associates Degree in related field • 8 or more years of related experience. • Or ...

Amsoil, Inc.

Help Desk Analyst IV

Superior, WI · On-site

$75K - $88K/yr

... service level objectives. This includes receiving, prioritizing, documenting, and actively ... Associates Degree in related field * 8 or more years of related experience. * Or an equivalent ...

Odyssey Resorts

Front Desk Manager

Two Harbors, MN · On-site

$45K - $57K/yr

Oversee Gift Shop operations and Guest Services when needed. What We're Looking For: * Strong ... Requirements EDUCATION, EXPERIENCE Associate's degree preferred; three to five years' related ...

Odyssey Resorts

Front Desk Manager

Two Harbors, MN · On-site

$45K - $57K/yr

Oversee Gift Shop operations and Guest Services when needed. What We're Looking For: * Strong ... EDUCATION, EXPERIENCE Associate's degree preferred; three to five years' related experience; or ...

Odyssey Resorts

Front Desk Manager

Two Harbors, MN

$45K - $57K/yr

Oversee Gift Shop operations and Guest Services when needed. What We're Looking For: * Strong ... Requirements EDUCATION, EXPERIENCE Associate's degree preferred; three to five years' related ...

HealthSource Chiropractic

Associate Chiropractor

Duluth, MN · On-site

$77K - $82K/yr

... services. When patients come to our clinic, they gain the power to reclaim their health and to get ... desk specialists to enhance your skills and advance your career. * Build a rewarding career with ...

HealthSource Chiropractic

Associate Chiropractor

Duluth, MN · On-site

$77K - $82K/yr

... services. When patients come to our clinic, they gain the power to reclaim their health and to get ... desk specialists to enhance your skills and advance your career. * Build a rewarding career with ...

Home Depot

Cashier

Duluth, MN

$11.75 - $16/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

Home Depot

Cashier

Duluth, MN · On-site

$16.50 - $17.50/hr

... Pro Desk, Special Services, and Tool Rental. They provide first level escalation for customer issues and assist in the supervision, coaching and training of other Front End Associates by ...

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Service Desk Associate information

See Duluth, MN salary details

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How much do service desk associate jobs pay per hour?

As of Aug 24, 2026, the average hourly pay for service desk associate in Duluth, MN is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $23.65 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

What are popular job titles related to Service Desk Associate jobs in Duluth, MN?

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Cities near Duluth, MN with the most Service Desk Associate job openings:

Service Desk Associate jobs near you

Front Desk Associate - Sheraton

Sherman Associates

Duluth, MN

$16 - $16.50/hr

Part-time

Life, Retirement

Re-posted 15 days ago

Job description

Love meeting new people and creating great first impressions? Join the Sheraton Duluth Hotel team as a Guest Service Associate (Front Desk Associate)! You'll be at the heart of the guest experience, helping travelers feel welcome from check-in to check-out while delivering the exceptional service Marriott is known for.

Plus, you'll enjoy amazing benefits, including discounted Marriott hotel stays for yourself, exclusive Friends & Family travel discounts, employer-paid life insurance, and a fully vested 401(k) company match program for team members age 21 and older. Turn your passion for hospitality into a rewarding career with perks that take you places!

Schedule: We are currently seeking part-time availability to cover the following shifts:

- Weekdays 7 am - 3 pm.

Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

This is a Sherman Associates owned Marriott International, Inc franchised location.

Essential Functions

  • Ensures every guest is greeted and Welcomed on arrival
  • Registers and book guests, verifying reservation, address, email address and credit information
  • Proficient on kiosk operations to assist when necessary
  • Answers all inbound calls in a professional manner
  • Has an intimate knowledge of the hotel facilities and the local geographic area
  • Accepts payment for guests' accounts at the time of registration and at checkout
  • Maintains a house bank and make a deposit and accurate report of receipts daily
  • Processes all Retail transactions for the guest
  • Responsible for restocking and assuring overall cleanliness of Retail
  • Issues luggage claims and check guest luggage when requested
  • Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
  • Respectfully listen and respond to guest complaints in an efficient and professional manner
  • Completes additional duties as assigned

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