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Service Desk Associate Jobs in Duluth, MN (NOW HIRING)

Sky Zone LLC

Crew Member

Duluth, MN · On-site

$14/hr

... service, safety management, effective communication, and more! If you enjoy a fun and dynamic ... Café Associate * Party Host * Front Desk Membership Sales An application is required to be ...

Sky Zone LLC

Crew Member

Duluth, MN · On-site

$14/hr

... service, safety management, effective communication, and more! If you enjoy a fun and dynamic ... Cafe Associate * Party Host * Front Desk Membership Sales An application is required to be ...

Cirrus Aircraft

Client Tech Specialist 1

Duluth, MN · On-site

$24.91 - $37.36/hr

The Information Center Help Desk is a dynamic environment which offers exposure to many ... Creates and manages Service Requests, Incidents, and Problems through a ticketing system.

Cirrus Aircraft

Client Tech Specialist 1

Duluth, MN

$24.91 - $37.36/hr

The Information Center Help Desk is a dynamic environment which offers exposure to many ... Creates and manages Service Requests, Incidents, and Problems through a ticketing system.

Fraser Shipyards

Safety Coordinator

Superior, WI · On-site

$60K - $75K/yr

Customers count on the quality and responsiveness of Fraser's people, products, and services for ... Associate degree or bachelor's degree in safety, industrial health, or related field preferred.Must ...

Fraser Shipyards

Safety Coordinator

Superior, WI · On-site

$60K - $75K/yr

Customers count on the quality and responsiveness of Fraser's people, products, and services for ... Associate degree or bachelor's degree in safety, industrial health, or related field preferred.

Braun Intertec

Project Manager

Duluth, MN · On-site

Prepare various levels of reporting responsibilities depending on the scope of services of a ... MINIMUM QUALIFICATIONS Education Associates or bachelor's degree required, preferably in the fields ...

W&M Environmental Group

Project Manager

Duluth, MN

Prepare various levels of reporting responsibilities depending on the scope of services of a ... MINIMUM QUALIFICATIONS Education Associates or bachelor's degree required, preferably in the fields ...

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See Duluth, MN salary details

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How much do service desk associate jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for service desk associate in Duluth, MN is $20.13, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $23.65 per hour, depending on experience, location, and employer.

What is a service desk associate?

Service Desk Associates are frontline support professionals who assist customers or employees with technical issues, service requests, and general inquiries. They typically work in retail, IT, or customer service environments, providing solutions to problems, guiding users through troubleshooting steps, and escalating complex issues to higher-level support when necessary. Their role is crucial in ensuring smooth operations, maintaining customer satisfaction, and improving overall service quality. Service Desk Associates often use ticketing systems to track and resolve requests efficiently.

What skills and qualifications are needed to be a service desk associate?

To thrive as a Service Desk Associate, you need strong problem-solving abilities, customer service skills, and a basic understanding of IT concepts, typically supported by a high school diploma or equivalent. Familiarity with ticketing systems like ServiceNow or Zendesk, and basic knowledge of operating systems and remote support tools, are commonly required. Excellent communication, patience, and the ability to remain calm under pressure are standout soft skills in this role. These skills are crucial for efficiently resolving user issues, maintaining high customer satisfaction, and ensuring smooth IT operations.

What challenges do service desk associates face, and how can they manage them?

Service Desk Associates often encounter challenges such as handling high volumes of support requests, managing difficult customer interactions, and troubleshooting a wide range of technical issues. To manage these challenges effectively, it's important to prioritize tasks, communicate clearly with customers, and use available resources such as knowledge bases or escalation procedures. Building strong problem-solving skills and maintaining patience under pressure are also crucial to success in this role.

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The top searched job categories for Service Desk Associate jobs in Duluth, MN are:

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Cities near Duluth, MN with the most Service Desk Associate job openings:

Service Desk Associate jobs near you

Crew Member

Sky Zone LLC

Duluth, MN • On-site

$14/hr

Part-time

Re-posted 20 days ago

Sky Zone rating

5.6

Company rating: 5.6 out of 10

Based on 236 frontline employees who took The Breakroom Quiz

41st of 52 rated entertainment

Job description

CircusTrix, LLC dba
Sky Zone
Crew Members
Part-time, Onsite
JOB DESCRIPTION
POSITION OVERVIEW
Sky Zone Crew Members are part-time associates that have the opportunity to gain work experience across multiple departments while building essential workforce skills including customer service, safety management, effective communication, and more! If you enjoy a fun and dynamic environment where play is your profession, apply here to be considered for any of the following part-time opportunities:
  • Court Monitor (Safety Crew)
  • Café Associate
  • Party Host
  • Front Desk Membership Sales

An application is required to be considered but we understand that candidates may not have prior work experience.
RESPONSIBILITIES
All Crew Members stations require working closely with park members, guests, and colleagues. It is expected that all potential employees are committed to providing a friendly and memorable customer experience while maintaining a safe, healthy, and clean environment.
QUALIFICATIONS
  • Must be 16 years of age or older.
  • Comfortable in an environment where you engage with large groups of people is essential to your success.
  • Able to work a flexible schedule during park operational hours. This can include normal business hours, evenings, weekends, and some holidays.
  • Previous experience in a high volume, customer facing role (in an industry like entertainment, retail, service, fitness, etc.), is ideal but not required.
  • Customer service or sales experience are considered a bonus.
  • Able to sit, stand, and move around the park for long periods of time.
  • Able to lift a minimum of 20 pounds.

PHYSICAL REQUIREMENTS
  • Ability to both remain stationary and move around the park for long periods of time to accommodate guest, park, and safety needs and requirements.
  • Ability to lift and/or move a minimum of 20 pounds.
  • Ability to frequently communicate and interact with employees and customers in a busy and often loud indoor environment.

Compensation starts at $14.00/hr. Full pay range goes up to 15.00 USD per hour and is based on qualifications and experience.

What Sky Zone employees say

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