ZipRecruiter

Log In

1

Desk Support Jobs in Washington (NOW HIRING)

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Leidos

Service Desk Support

Bethesda, MD · On-site

$21.50 - $29/hr

Leidos is seeking a Tier 1/2 Service Desk / Deskside Support Administrator to support the National Digital Exploitation & OSINT Center (NDOC). This position provides first-line technical support to ...

Leidos

Service Desk Support

Bethesda, MD · On-site

$21.50 - $29/hr

Leidos is seeking a Tier 1/2 Service Desk / Deskside Support Administrator to support the National Digital Exploitation & OSINT Center (NDOC). This position provides first-line technical support to ...

Sparks Group

Service Desk Support Associate

Mclean, VA · Hybrid

Sparks Group has partnered with a non-profit organization to find a Service Desk Support Associate . This is a contract role with a hybrid schedule: 2-3 days per week onsite. Your career development ...

next page

Showing results 1-20

All JobsDesk Support JobsDesk Support Jobs in Washington

Desk Support information

See Washington salary details

$14

$26

$38

How much do desk support jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for desk support in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

For a Desk Support role, earning $4,000 a week typically requires specialized skills, certifications, or experience rather than a formal degree. High-paying IT support or technical roles may reach this level with certifications like CompTIA or Cisco, but such earnings are often associated with freelance, contract, or senior positions rather than entry-level jobs.

What are the key skills and qualifications needed to thrive as a Desk Support Specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

Will IT help desk be replaced by AI?

The IT help desk role, including desk support, involves troubleshooting and customer service that currently require human judgment and communication skills. While AI tools can assist with routine tasks and provide automated support, they are unlikely to fully replace human desk support staff in the near future due to the need for complex problem-solving and personalized assistance.

What are desk support jobs?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What is a support desk job?

A support desk job involves providing technical assistance and customer service to users experiencing hardware, software, or network issues. Support desk professionals troubleshoot problems, often using remote tools or on-site visits, and may require knowledge of specific systems or certifications like CompTIA A+.

What are some common challenges faced by Desk Support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

Is a helpdesk a stressful job?

Desk support roles can be stressful due to the need to resolve technical issues quickly and manage multiple user requests. The job often requires strong communication skills, patience, and the ability to work under pressure, especially during high-demand periods or system outages.
What are popular job titles related to Desk Support jobs in Washington? For Desk Support jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Desk Support jobs in Washington look for? The top searched job categories for Desk Support jobs in Washington are:
Desk Support jobs near you
Infographic showing various Desk Support job openings in Washington as of July 2026, with employment types broken down into 78% Full Time, 20% Part Time, 1% Temporary, and 1% Contract. Highlights an 94% Physical, 4% Hybrid, and 2% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.
Service Desk Support Specialist

Service Desk Support Specialist

Key Concepts Knowledgebase LLC

Bethesda, MD

Full-time

Posted 27 days ago

Job description

Key Concepts Knowledgebase, LLC., is seeking a Service Desk Support Specialist to join our team working with a high-visibility customer for a project at a large NIH CIT support organization. The successful candidate will be friendly, have great customer service skills, and work with our IT managers, engineers, technicians, and the client to ensure the expectations of both parties are fulfilled in a timely, cost-effective manner.

The Service Desk Support Specialist responsibilities are as follows:

  • Serve as the initial point of contact between the user and our IT service delivery department.

  • Work within the ServiceNow ticketing system to create detailed work logs and technical documentation.

  • Performs generic problem solving and assistance on various software applications, hardware systems and new technologies on the program.

  • Provide support in the following way: chat, phone, email, and web support to users using communications, collaboration tools, and applications.

  • Evaluate incoming calls to determine the extent of support required and escalate user to Tier II or Tier III in the shortest possible time frame if required.

  • Provide instruction and/or training to users on existing or new systems, various applications and new technologies.

  • Assists with the review, evaluation and recommendation of solutions relating to hardware and software problems.

  • Work according to scripts, SOPs and guidelines to provide support.

Qualifications:

Knowledge, Skills and Abilities:

  • Must be detail-oriented, organized, customer service-oriented and can work under tight deadlines.

  • Should have extensive experience providing Tier 1 support in the IT environment as a Help Desk Support Technician (Tier I or Tier II) with a large IT Service Support organization for 5+ years.

  • Have very good analytical troubleshooting skills in IT help desk support environment on popular applications, hardware, and new technologies.

  • Have working or similar knowledge of the following application and tools: (Microsoft Office 365 and its associated apps, Adobe, AD, Citrix, ServiceNow/Remedy, VDI systems, VPNs, SPOK, BeyondTrust Secure Remote Access, JAMF Apple management and Symantec Management Console.)

Key Concepts Knowledgebase logo

About Key Concepts Knowledgebase

Sourced by ZipRecruiter

Key Concepts Knowledgebase, LLC is a Small DBE Business, and solutions-driven enterprise based in the DC area. The company is founded on the provision of quality services, creative business and IT solutions, and responsible business processes. Mission Statement: With a focus on transferring knowledge on key concepts in the process, we seek to provide our customers with the best of breed services and solutions, to solve their business problems and be part of initiatives that drive sustainable, green IT solutions.

Industry

Network security

Company size

1 - 10 Employees

Headquarters location

Fairfax, VA, US

Social media

Facebook

View All Key Concepts Knowledgebase Jobs

Apply