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Desk Support Jobs in Washington (NOW HIRING)

TriosysIT Inc.

Service Desk Technician

Washington, DC · On-site

Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including ... Providing help desk support for the Windows operating system, Windows-based applications and ...

Black Eagle Defense

Help Desk Specialist L1

Annapolis, MD · On-site

$60K - $100K/yr

SALARY RANGE $60,000 - $100,000/year DUTIES As a successful candidate for the Help Desk Specialist L1 role, you will provide 24x7 Help Desk support as defined by first response/Tier 1/Level 1 support.

New

Infojini Inc

HELP DESK

Washington, DC

$23.25 - $31.75/hr

At least five years supporting Microsoft Windows 7 and 8, Microsoft Office (2013), and Microsoft ... via CA Service Desk or BMC Remedy. 2.At least Two years' experience in desktop/laptop ...

Beyond SOF

Help Desk Specialist I

Laurel, MD · On-site

Provides 24/7/365 rotating schedule Help Desk support as defined by first response/Tier 2 support. * Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, directories ...

RecruitTalent LLC.

Help Desk Lead

Washington, DC · On-site

$40 - $55/hr

The Contractor shall identify a full-time Help Desk Lead who will be responsible for overall management support and coordination for Help Desk support for Tier levels I/II/III, (e.g., Tier I (phone ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Provide service desk support to all customer IT groups for both unclassified and classified ... services. * Monitor and respond to support requests submitted through various channels-including ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Provide service desk support to all customer IT groups for both unclassified and classified ... services. * Monitor and respond to support requests submitted through various channels-including ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Provide service desk support to all customer IT groups for both unclassified and classified ... services. * Monitor and respond to support requests submitted through various channels-including ...

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All JobsDesk Support JobsDesk Support Jobs in Washington

Desk Support information

See Washington salary details

$14

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How much do desk support jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for desk support in Washington is $26.22, according to ZipRecruiter salary data. Most workers in this role earn between $21.78 and $29.42 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a desk support specialist, and why are they important?

To thrive as a Desk Support Specialist, you need a solid understanding of computer hardware, software troubleshooting, and customer service, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and operating systems such as Windows and macOS is typically required. Strong communication, patience, and problem-solving skills help you effectively assist users and resolve technical issues. These competencies are crucial for minimizing downtime, ensuring user satisfaction, and maintaining smooth IT operations.

What is a desk support?

Desk support jobs, often referred to as help desk or IT support roles, involve assisting users with technical issues related to hardware, software, and network systems. Desk support professionals troubleshoot problems, provide solutions, and guide users through technical processes, either in person, over the phone, or via email and chat. They are essential in ensuring that employees or customers can effectively use their technology and often escalate complex issues to higher-level IT staff. Strong communication and problem-solving skills are important in this role.

What are some common challenges faced by desk support professionals, and how can they be effectively managed?

Desk Support professionals often encounter challenges such as managing a high volume of requests, troubleshooting diverse technical issues, and communicating effectively with users of varying technical skills. Staying organized and prioritizing tasks is key to handling multiple tickets efficiently. Building strong communication skills helps in translating technical solutions into easy-to-understand language for end users. Ongoing learning about new technologies and company systems also ensures you can solve issues quickly and support colleagues effectively.

What is the difference between Desk Support vs Help Desk Technician?

AspectDesk SupportHelp Desk Technician
CertificationsCompTIA A+, Network+CompTIA A+, ITIL
Work EnvironmentOffice, on-siteHelp desk, remote or on-site
Primary ResponsibilitiesHardware setup, troubleshooting, user supportTechnical support, issue resolution, ticket management

Desk Support and Help Desk Technicians both provide technical assistance, but Desk Support typically focuses on hardware and on-site support, while Help Desk Technicians handle a broader range of issues, often remotely. Both roles require similar certifications and are essential in IT support teams, but their work environments and specific duties differ slightly.

What are popular job titles related to Desk Support jobs in Washington?

For Desk Support jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Desk Support jobs in Washington look for?

The top searched job categories for Desk Support jobs in Washington are:

Desk Support jobs near you
Infographic showing various Desk Support job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 22% Part Time, and 4% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $54,539 per year, or $26.2 per hour.

Service Desk Technician

TriosysIT Inc.

Washington, DC • On-site

Other

Re-posted 19 days ago

Job description

Duties & Responsibilities:

a. Respond to service requests and service incidents reported by staff via phone, email, or web portal. Ensure information is accurately entered into the ticketing system and that all assigned tickets are tracked and managed to resolution within defined service level agreements.

b. Ability to provide tier 1 and tier 2 support for a Windows-based desktop environment, including common desktop applications such as Microsoft365 and Adobe, as well as managing user accounts and Active Directory.

c. Ability to provide tier 1 and tier 2 support for iOS-based mobile devices, including common mobile-based applications such as email, Microsoft365, and authentication applications.

d. Configure and deploy PCs, laptops, printers, mobile phones, tablets, and other desktop IT assets.

e. Interact with network team and application development teams to restore services and/or identify and correct issues.

f. Simulate or re-create user problems to resolve incidents.

g. Recommend system modifications to reduce user problems and service incidents.

Required Experience: At least five (5) years of experience in the following:

a. Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;

b. Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;

c. Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets;

d. Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.

e. ITIL v4 Foundation

f. CompTIA A+ certification

Preferred Experience: At least five (5) years of experience in the following:

a. Endpoint protection and management tools such as CiscoAMP, Absolute, or HP SureClick;

b. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.

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